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Customer Discussions > Kindle forum

kindle 3 frozen screen problems?

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Showing 1-25 of 26 posts in this discussion
Initial post: Nov 7, 2010 11:09:44 AM PST
I am now experiencing a frozen screen saver on my replacement 3rd generation kindle. amazon has been very kind and replaced my first one with overnight mail and will replace my replacement the same way. what I cant get out of them is this an isolated incident or have they been seeing this problem a lot. On both 3 gen kindles the battery has been as low as half and up to 3/4 full when the kindle goes to screen saver. when I went to use it again i was unable to turn it back on. Wouldnt take a charge. another prob was when my pre ordered books loaded sometimes they would load to my home screen and sometimes to my achived books. makes it hard to find new ones among my 400 something books. please does anyone else no anything about these problems. Im waiting for my third kindle to arrive and Im petrified that this will happen again! I was soooo happy with my kindle 2 only changed for the global wireless. should have known if it aint broke...thanks for you help

Posted on Nov 7, 2010 8:48:42 PM PST
krystalspin says:
I didn't "upgrade" from my K2 (instead I bought three additional K2's) -- but if I had, I would not ask for a replacement the first time the screen froze. That's like replacing a Windows computer the first time you have to reboot it. It's a little [Unix] computer and sometimes it gets overloaded -- like indexing some lot of those 400 books of yours.

Do a hard reset by holding the power switch over 30 seconds (count them). Then release and WAIT without touching any keys/buttons/switches. Wait while the progress bar fills (possibly multiple times) and wait while the home screen 'repopulates'. This should be done with the unit unplugged. If it doesn't work, plug the Kindle in for several hours, unplug and try again.

You might want to add-back your books a few tens at a time and make sure they are done indexing before adding the next bunch. You can check if indexing is still going on by searching for a nonsense string like zxcvnn. If it returns "No items found" then indexing is not in progress. If it comes back "X number of items not indexed", wait a while, try again, and if it appears stuck indexing, see what's stuck by underlining the X-number line and clicking (like entering a Collection). Then delete the item that's stuck and download again.

Good luck!

Posted on Nov 7, 2010 9:00:19 PM PST
Last edited by the author on Nov 7, 2010 9:02:29 PM PST
Garrek Stemo says:
My roommate and I have also been having the same problem with both of our Kindle 3s. Our Kindles will just randomly not boot up, even when on a full charge. I have found that holding the power button for about 30 seconds does reboot it, but this should not be happening. Also, my operating system is 3.0.1, just so we know exactly what version we are dealing with.

Posted on Nov 7, 2010 9:12:55 PM PST
krystalspin says:
I believe the K3's are up to 3.0.3 (or .4) and that the updates have helped many of the early problems. Good call, I should have suggested that to the OP.

Scan the forum thread list (possibly several pages worth) for message about update 3.0.3 for the URL to download the file and the instructions for the update.

In reply to an earlier post on Nov 7, 2010 9:13:03 PM PST
"On both 3 gen kindles the battery has been as low as half and up to 3/4 full when the kindle goes to screen saver. when I went to use it again i was unable to turn it back on."

This happened to me once. It wouldn't even do the hard reset. I plugged it into the charger and left it overnight. It was fine after that. I believe that somehow the battery drained quickly and completely. I know, I know, you said yours was at 1/2 to 3/4. So was mine. A completely drained battery the only thing I can think of that would cause even the hard reset not to work.

Posted on Nov 7, 2010 9:17:47 PM PST
My Kindle was getting stuck in sleep mode on average twice a week. I was on the verge of sending it back when someone on these forums suggested I upgrade to 3.0.2 and I haven't had a problem since then - about 6 weeks now. I don't think 3.0.2 is available any more but it's worth trying the 3.0.3.

Posted on Nov 7, 2010 9:28:45 PM PST
Garrek Stemo says:
Thanks for the info about updating. I guess I assumed it did it automatically or at least notified me about new versions. I got my Kindle with 3.0.0 installed and I don't remember manually installing 3.0.1. I don't know why 3.0.2 was never installed, unless you had to do it manually. I'll give the early preview of 3.0.3 a try and see what happens.

Posted on Nov 8, 2010 4:44:26 AM PST
TravelingGal says:
Another suggestion - check and see if you have any Topaz formatted files. I had a similiar issue and deleted a Topaz file and everything has been fine since then.

Posted on Jan 17, 2011 2:31:15 PM PST
I just received a WiFi Kindle for Christmas and love it. I have 1 complaint. I add a bookmark and turn off my Kindle to find more times then not (if I close the cover) that the Kindle has turned itself back on and my bookmark is not there. To find my place i have to go to clipping and see what the last bookmark was. Any ideas on why that happens?

Posted on Jan 17, 2011 2:42:59 PM PST
**Meya** says:
To EVERYONE who posted in this thread who has the any of you have the Amazon non-lighted cover that attaches through the hinge system? If so, remove that cover and call Kindle CS. They are refunding the cost and giving an additional credit because it causes problems.

Reboots, freezes, and basic trouble.

In reply to an earlier post on Jan 17, 2011 3:02:13 PM PST
krystalspin says:
Joanne --
What Meya says about the NONlighted hinged Amazon cover. Failure to keep place in book is #4 of most common problems caused by that cover.

If you do not have that cover, other possibilities are: you are shutting the Kindle OFF (seven seconds holding power switch) with the book still open, not returning to Home. It won't consistently remember the place if you do this. It shouldn't turn itself back on, though -- so maybe --

You are not turning off but hard-rebooting the Kindle -- holding the switch more like 15 seconds. You think it's off but after you shut the cover it is re-booting.

Or, not either of those things, but you are reading a book in the Topaz format. You can tell if you press (Aa) key and the font choices are grayed out. Topaz books are renowned for losing the place. Bookmarking and always going to Home before sleeping the Kindle, are the two things recommended, and they don't always work.

You should:(1) not use the unlighted cover. Call 1(866)321-8851 for refund. They may give you $25 additional which is enough for the lighted cover, which usually does not have the problems. Or you may decide to switch to one of the MANY covers offered on and off Amazon.
(2) Press home when done reading for a while. Not always necessary, but just a good idea. The book SHOULD (if not Topaz) open to the correct place, without even a bookmark.
(3) Put the Kindle to sleep with a flick of the power switch rather than shutting it off, if you are not planning not to use the Kindle for over a week or more. Shutting off and turning on uses more battery power than sleeping.

Oh and congratulations on figuring out that bookmark locations are saved in the MyClippings file. LOTS of people, even oldtimers, don't know that!

In reply to an earlier post on Jan 20, 2011 5:24:25 AM PST
i had a problem like this and i folded the cover back all the way and keep it back all the time and if i should want to use it forward (closed ) i let the reader go to sleep before closing cover---i found doing this so far has helped ---Ann

In reply to an earlier post on Jan 20, 2011 5:27:11 AM PST
i notice Amazon is still selling this cover ---why do you think they still sell it if its causing problems?Ann

In reply to an earlier post on Jan 20, 2011 5:54:59 AM PST
**Meya** says:
I don't believe they are still selling it. Where are you seeing it? Post the link using the "Insert a Product Link."

Posted on Jan 20, 2011 6:28:10 AM PST
Farmwife says:
Kindle Leather Cover, Black (Fits 6" Display, Latest Generation Kindle)

Here it is--and as you can see, it is being sold by "other sellers" as used. So apparently Amazon isn't making them anymore.

Posted on Aug 22, 2011 3:44:47 AM PDT
saket says:
Kindle 3 screen frozen, tried all 2s, 5s and 2 min, 5 min ritual. now have put it on charge. Seems it would have been better to buy android tablet and downloaded kindle for android. hardware would be better.

In reply to an earlier post on Aug 22, 2011 5:43:07 AM PDT
**Meya** says:
saket...first of all, you've bumped an 7 month old thread.

Not sure what you mean about the 2s, 5s, and 2 min, 5 min ritual.

Make sure your Kindle is charged. Unplug it. If you are using a hinged/clip type cover, remove it first. Hold the power button for 30 seconds. Time it. Set it down and wait for it to reboot.

Post back with some details about what your Kindle is doing or not doing.

In reply to an earlier post on Nov 29, 2011 1:57:37 PM PST
Matt Perry says:
By chance do you have the Amazon leather cover for yours (non lighted)? I've read that the prongs on those can sometimes drain the battery (because it was designed to be able to power a light off the kindle's battery) and this can supposedly happen rather quickly. I've got that kindle cover as well and have experienced this afew times. Right now I can't even see what the batterylevel is at because it only displays the idle page. :/ Will try charging it tonight in case it's what you seem to have experienced. The little light on the switch isn't coming on either.

In reply to an earlier post on Feb 8, 2012 1:56:34 PM PST
Thomas Pratt says:
This is becoming a thing for me...

In reply to an earlier post on Feb 8, 2012 2:15:55 PM PST
**Meya** says:
Thomas...this is an old thread. What is becoming a thing for you?

Posted on Feb 10, 2012 4:00:20 AM PST
I am currently in ukraine (with PC) and my kindle 3 screen froze last month and will not power on past the screen saver. Any tips? There's no sign of physical damage to the device and I have tried various times to reboot it with the reset button. Did I mention I'm out of my one year warranty? And this is the replacement I got right before I left America. HELP!

Posted on Apr 9, 2013 7:31:58 PM PDT
J. Paladino says:
I have a Kindle 3 that is frozen with the home screen still displaying even though the green "on" is not on. I charged the battery for 3 hours (the yellow charging light is on) and still cannot get the green light to come on. When I press the menu or another key there is no response. Tried the 15, 20, 30 second restart and still no luck. Any suggestions?

In reply to an earlier post on Sep 30, 2013 1:29:46 PM PDT
K. Jang says:
I have the same problem, I am going to try removing the cover - then rebooting but I can't see that working.

I had the ad 'idle' screen half frozen (picture is only about half there). If it is plugged in it has a yellow light, after charging all night and I unplug it I get a green light, when I push menu and scroll through pages I can just barely see the screen changing underneath the frozen ad page but impossible to use.

In reply to an earlier post on Sep 30, 2013 1:46:59 PM PDT
It sounds like the screen has gone out on your Kindle. as far as I know there is no way to fix it.

Posted on Feb 27, 2014 10:27:44 PM PST
My Kindle3 had 1/2 battery full. It froze in the middle of a book. No messages. I reset it by holding the button to the right 30 secs. It did reset. I was able to read 1 page after that untill it froze again. I tried a reset several times, and tried different books. I tried charging untill full. Nothing of that helped. Excuse my English, I am from Holland.
Pls Help.
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Discussion in:  Kindle forum
Participants:  18
Total posts:  26
Initial post:  Nov 7, 2010
Latest post:  Feb 28, 2014

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