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Customer Discussions > Kindle forum

kindle fire just died?


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Showing 1-9 of 9 posts in this discussion
Initial post: Mar 5, 2012 10:08:16 AM PST
tony99 says:
My Kindle Fire was working fine until this weekend, then it just died??? Does it need a new battery? Who do I contact? When connected to an electric outlet, the orange light does not come on?

Posted on Mar 5, 2012 10:19:33 AM PST
J.L.B. says:
http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=508510
click contact us and select the call me option. They will call almost immediately.

Posted on Mar 5, 2012 10:41:54 AM PST
Make sure it's charged then try a hard reset. Hold the power button down for twenty seconds. Then try restarting the kindle. If that doesn't work call Amazon CS.

I once had my fire just die on me. Didn't respond at all. But once I did the restart it came right back to life just fine.

Posted on Mar 5, 2012 11:04:13 AM PST
Sheri says:
There seem to be some problems, but customer service is great. I am on mt 2nd fire. Part of my screen went goofy, then screen totally black several days later. The replacement works fine. Call customer support.

In reply to an earlier post on Apr 18, 2012 11:41:54 AM PDT
Last edited by the author on Apr 18, 2012 11:43:06 AM PDT
R. Lopez says:
This worked (hard 20 second power reset) Thank you!

Posted on Apr 29, 2012 1:33:58 PM PDT
funkrissy says:
Held power button for the 20 seconds and this worked. Love my Fire and didn't want it to die!

In reply to an earlier post on Feb 28, 2013 3:09:03 PM PST
Thanks so much! I thought my Kindle had died as well, read your tip--and it worked!

In reply to an earlier post on Nov 9, 2014 1:10:26 PM PST
Thank you!! Mine wouldn't start today and tried your tip! It worked!!

In reply to an earlier post on Jun 5, 2015 7:59:41 PM PDT
Thanks, that worked!
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Discussion in:  Kindle forum
Participants:  9
Total posts:  9
Initial post:  Mar 5, 2012
Latest post:  Jun 5, 2015

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