Customer Discussions > Kindle forum

can't disconnect from computer to read while its charging


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Showing 1-25 of 35 posts in this discussion
Initial post: Dec 26, 2011 9:35:41 PM PST
When I try to disconnect my Kindle from the USB port in order to use it while it is charging I get a message that states, "This device is currently in use..." I am not able to eject it. Help?

Posted on Jun 23, 2013 1:41:10 PM PDT
hc says:
I have the same problem. Any solutions out there?

In reply to an earlier post on Jun 23, 2013 1:42:58 PM PDT
HC, you posted to a very very old thread.

If you post some details, starting with which Kindle model you are using, someone can try to help. In your case, since it concerns USB connection to a computer, not only do you need to post which Kindle, but also which operating system your computer is running.

In reply to an earlier post on Jun 23, 2013 1:43:10 PM PDT
[Deleted by the author on Jun 23, 2013 1:43:27 PM PDT]

In reply to an earlier post on Jun 23, 2013 1:43:36 PM PDT
Loz says:
Are you removing it from the little icon in the tray at the bottom right of your computer? If yes, the message stays on the device even after its ejected. If you go to 'my computer', find the drive and eject it from there you will still be able to read while you charge.

In reply to an earlier post on Jun 23, 2013 2:00:16 PM PDT
hc says:
I am trying to eject it from 'my computer'. When I choose 'eject', I get "Kindle is currently in use. Save any open files on this disc, and then close the files or programs using the files before trying again. If you choose to continue, the files will be closed, which might cause data to be lost."

Although I don't think it matters, I am using a basic older Kindle (with ads) and Windows 7. Sorry but I do not have the model # available.

In reply to an earlier post on Jun 23, 2013 2:04:21 PM PDT
hc says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jun 23, 2013 2:15:40 PM PDT
May I suggest that you'll get the quickest help by contacting Kindle support. They will know exactly which model of Kindle you have (from your account) and they'll be able to ask the questions that will enable them to help you quickest.

Click on help at the top or bottom of any Amazon page and then the contact us button on the next page. Answer the questions and the correct contact info will be shown. I suggest using chat or phone for quickest response.

In reply to an earlier post on Jun 23, 2013 2:27:35 PM PDT
Not sure which "tone" you mean. Mentioning that you posted to an old thread points out the date, so next time you search for help, you'll know to look at that. Many times, old threads have old out of date information also.

Posting details, such as which Kindle you are using, the OS of your computer, are relevant pieces of information, that any HELP line/forum will need. In order to help you.

In reply to an earlier post on Jun 23, 2013 2:37:39 PM PDT
Meya, IMO, you were your normal helpful self.

In reply to an earlier post on Jun 23, 2013 2:44:52 PM PDT
Last edited by the author on Jun 23, 2013 2:49:28 PM PDT
hc says:
OK, but first let me ask a question.

What exactly is this forum for if it's not to get answers to questions one has about the Kindle? I have gone the phone and chat routes before for other issues with limited success. Surely with all the Kindle users out there, I am not the 1st to have had this problem.

If the issue is no one can help because I do not have the model # available, I can say it's the basic (cheapest) model that was available about 1 1/2 years ago with ads. It has wi-fi, a 6" display, no 4G, and no keyboard. The same Kindle I have costs $69 today and from what I saw on Amazon, the only name is shows is Kindle, no model #. Does that help?

And I am using Windows 7.

In reply to an earlier post on Jun 23, 2013 2:53:05 PM PDT
The Artist says:
As Meya wrote, we need details in order to help you. She was just asking for details from what I read in her post.

To eject your Kindle, click on the Windows icon (bottom left of tray), choose Computer, right click on the Kindle drive, then choose Eject. You Kindle screen should change so that you see the home page.

In reply to an earlier post on Jun 23, 2013 2:59:43 PM PDT
Last edited by the author on Jun 23, 2013 3:03:49 PM PDT
This is a forum of Kindle users who sometimes answers questions. If you don't want to answer our questions (re your response to Meya), then the only thing is to refer you to Kindle support.

In reply to an earlier post on Jun 23, 2013 3:03:57 PM PDT
hc says:
I have answered her questions in this thread yet no one can seem to help.

What you say to do to eject the Kindle is what I am doing. When I try to eject, it tells me the Kindle is in use and that if I continue, I can lose data.

In reply to an earlier post on Jun 23, 2013 3:17:48 PM PDT
The Artist says:
Are you ejecting it the way I instructed? Because on Win 7, you have to follow those exact steps.

This is a forum for other Kindle users, and helping you through forum posts is difficult. If you're following my directions exactly and it's still not working, I suggest you contact customer service and speak to them over the phone, not through e-mail.

In reply to an earlier post on Jun 23, 2013 3:21:01 PM PDT
PR is an important part of getting responses on a public forum. You have told Meya (a well respected person who answers many questions) that you "do not appreciate your tone" and now you expect people to help you?

In reply to an earlier post on Jun 23, 2013 3:32:53 PM PDT
Just Peachy says:
If this same attitude is used when talking to Customer Service, that would explain not getting much help there either.

In reply to an earlier post on Jun 23, 2013 3:40:07 PM PDT
hc says:
Yes, the exact same way.

I've had the Kindle for a year and a half and this issue just started recently. Previously, I had no problem being able to eject the Kindle so I could read while it recharged.

Thank you for your suggestion.

In reply to an earlier post on Jun 23, 2013 3:44:53 PM PDT
The Artist says:
Personally, I would just unplug it and try again after rebooting the Kindle. I can't imagine what files or programs could be running while you're trying to charge it, or what could be lost by not ejecting it properly.

Other than that, my only suggestion is to contact customer service.

In reply to an earlier post on Jun 23, 2013 3:49:27 PM PDT
hc says:
I did reboot the Kindle earlier today but am still getting the same error. When I try to eject it, one of the choices I get is to 'continue' but the message says that if I do, I may lose data.

I've also tried turning the Kindle off before plugging it in to charge, thinking one of the e-books may be causing the message, but that didn't help either.

I'm with you. I can't figure out what is running.

In reply to an earlier post on Jun 23, 2013 3:53:15 PM PDT
Last edited by the author on Jun 23, 2013 4:00:58 PM PDT
Loz says:
When you do it from the tray the screen doesn't change so you are able to read and charge at the same time. Or at least it doesn't with mine...

ETA - this was only on my device, but mine now works when ejecting from the tray...

In reply to an earlier post on Jun 23, 2013 3:55:38 PM PDT
The Artist says:
I'm not sure what you mean. When I plug my Kindle into usb, it immediately changes to the charging screen. If I want to eject it on Win 7, I have to do it the way I described. I only directed hc to click on the Windows icon in the tray, not to eject it from the tray.

In reply to an earlier post on Jun 23, 2013 3:59:53 PM PDT
Loz says:
The poster was referring to not being able to read while the kindle was still charging through the computer. In the past, I've not been able to continue to read if I have ejected from the tray at the bottom right, I had to eject the drive from "My Computer" so that the usb charging screen would go away and open my book. However, the latest update must have fixed that issue on mine as I've just ejected from the tray and the kindle went back to the book I am reading.

My apologies!

In reply to an earlier post on Jun 23, 2013 4:02:54 PM PDT
Last edited by the author on Jun 23, 2013 4:03:40 PM PDT
Did you reboot the Kindle while it was connected to the computer?

Stuff doesn't "run" on an e-ink Kindle. The only process that would need to be safely "stopped" would be a file transfer.

Your content is safe, regardless of what may happen with that Kindle. If there should be a book file that is corrupted, you would just need to delete it from the Kindle, and re-download it.

Are you using a new or different USB cable?

In reply to an earlier post on Jun 23, 2013 4:03:23 PM PDT
M. Patterson says:
That warning would be applicable if you'd been moving or copying files. If all you did was plug it in, it's safe to "continue". The Kindle will keep charging but will come out of file transferring USB mode, displaying the normal screens.
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Discussion in:  Kindle forum
Participants:  9
Total posts:  35
Initial post:  Dec 26, 2011
Latest post:  Jun 23, 2013

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