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Customer Discussions > Kindle forum

Help! NONE of my books have the option to loan. Even the loan enabled ones.

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Showing 1-12 of 12 posts in this discussion
Initial post: Jan 26, 2014 5:13:23 PM PST
I hope someone could help me with this. I don't seem to have the option to loan any of my e-books including the ones that are loan enabled.

Posted on Jan 26, 2014 5:40:23 PM PST
I see the option to loan on some of my books. I have the old format of Manage Your Kindle back now, for some reason.

In reply to an earlier post on Jan 26, 2014 6:28:28 PM PST
Amazon Customer: Use the Help link at the top of this page to contact Amazon Kindle CS and talk with them about it - use the live chat or the call back feature if you can, not email. Or go to and contact CS. I advise using Live Chat or the Call Me Back feature and not email, as they will have your account details available to them immediately when you talk with them.

In reply to an earlier post on Jan 26, 2014 8:03:34 PM PST
Thanks, John:

After writing this post, I found the LiveChat option and was able to discuss my issue with customer service.

In reply to an earlier post on Jan 26, 2014 11:20:57 PM PST
CBRetriever says:
and what was the answer/response?

In reply to an earlier post on Jan 27, 2014 12:03:43 AM PST
Amazon Customer: You're welcome.

In reply to an earlier post on Jan 27, 2014 3:16:58 PM PST
I had to change the "country settings" to U.S. I guess it's different from the credit card/shipping address.

In reply to an earlier post on Jan 27, 2014 10:51:53 PM PST
CBRetriever says:
thank you - I'm outside the US and I've yet to find one lending enabled book on my Manage Your Kindle page

In reply to an earlier post on Jan 28, 2014 12:32:07 AM PST
Last edited by the author on Jan 28, 2014 12:33:01 AM PST
You're welcome. During LiveChat, CS suggested I change my address, but wasn't specific to "country settings" We couldn't figure it out so we ended the chat, but they told me that they would look into it and send me a follow up email. Soon after the chat, I figured it out. A few hours later, I received their follow up email. So kudos to their kindle cs department for their diligence.

BTW, the "country settings" is located on the left side of the screen on the "manage your kindle" page. Hope that helps! :)

Posted on Aug 2, 2014 11:02:43 AM PDT
John Donlin says:
Very disappointed you are unable to lend / borrow kindle books via amazon accounts. With no proposals in place to allow this anytime soon

In reply to an earlier post on Aug 2, 2014 11:25:34 AM PDT
Though I can understand your frustration, in reality you're not missing that much. The publishers have to agree as well and here in the U.S. none of the Big 5 allow lending; 'lending-enabled' is the exception rather than the rule. Could just be that not enough UK publishers have agreed to make it worthwhile so far.

In reply to an earlier post on Aug 2, 2014 12:22:38 PM PDT
MikeJW says:
Thanks, John. I've been wondering, ever since this thread started, if you were disappointed. Thank you for setting my mind at ease.
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This discussion

Discussion in:  Kindle forum
Participants:  7
Total posts:  12
Initial post:  Jan 26, 2014
Latest post:  Aug 2, 2014

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