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Customer Discussions > Kindle forum

kindle touch cannot find my wifi network. now what?

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Showing 1-25 of 48 posts in this discussion
Initial post: Nov 18, 2011 5:46:21 PM PST
amdel says:
just received my new kindle touch and i cannot connect it to my network. my husbands computer is run on the network and i have tried several times over the course of a day and cannot get it to connect. therefore i cannot register it and cannot download any books. helllllllpppp!

Posted on Nov 18, 2011 5:48:42 PM PST
Jazzy_Jeff says:
So the touch does not even see the network? Is your SSID from your router broadcasting? You may have to turn that on for the Kindle to see it to begin with.

Posted on Nov 18, 2011 5:50:13 PM PST
Have you tried powering the router off and back on? And then trying to connect?

Some people say that works. I don't know why because my Kindle didn't have a problem with my Linksys router. But others think that can help.

In reply to an earlier post on Nov 19, 2011 1:22:19 PM PST
Romik kh says:
did u find how to connect with wifi? i have the same problem

In reply to an earlier post on Nov 19, 2011 1:25:25 PM PST
[Deleted by the author on Nov 19, 2011 1:25:52 PM PST]

Posted on Nov 19, 2011 1:27:26 PM PST
pjmccam says:
I had a similar problem with mine and found that I had transposed two of the numbers in my router's password. Try running down to Starbucks or McDonalds or somewhere where they have free wifi and see if it connects there. If so then you might have some settings on your router that need to be changed. If not then there is something wrong with the kindle.

Posted on Nov 25, 2011 11:05:24 PM PST
J. Zhao says:
I have resolved the same issue with my new kindle touch. Go to menu->settings, then click the Menu again, click 'restart'. The issue has gone after it restarted. Hope this helps.

Posted on Dec 4, 2011 8:53:07 PM PST
cathis4Him says:
My new kindle it registered and have wi fi...but can't get back to the home page from the store. My menu doesn't mention 'home'?

In reply to an earlier post on Dec 4, 2011 10:37:20 PM PST
AC Sue says:
Just press the "Home" button. It's that odd looking four-strip thing below the screen that looks like a speaker.

In reply to an earlier post on Dec 11, 2011 4:18:21 PM PST
Danon says:
Thanks J Zhao,
Your advice came in handy for me tonight. Much appreciated.

Posted on Dec 11, 2011 4:35:30 PM PST
L. Coy says:
I just received a Kindle (plain and simple) for Christmas. It is the small one, no frills. I have registered it and, with help, set it up, but every time I try to download a book, it says I have to connect to wi-fi. I don't understand what it's asking for. I tried plugging into my pc and then ejecting my Kindle, but that doesn't seem to work either. What am I doing wrong, or what haven't I done right? Help, please. :)

In reply to an earlier post on Dec 18, 2011 6:54:31 AM PST
L.Coy: Your post is a few days old but I'll respond in case you're still watching.

wi-fi is for wireless connectivity. It allows amazon to update special offers and send books to your kindle without using the usb cable to connect to your PC. If you don't have a wireless router in your home and do not regularly find yourself somewhere with available wi-fi, you can still use your kindle by downloading books to your PC and dragging them to your kindle via the USB cable.

So, if you are trying to download a book directly from Amazon, look in the upper right corner and where it says "Deliver to <yourname> kindle", click the down arrow and choose "transfer via computer". This help page should be useful:

You may also need to go to "manage your kindle" and cancel the pending wifi download since you don't have any wifi connectivity.

In reply to an earlier post on Dec 25, 2011 3:36:59 PM PST
M. Kojcic says:
I followed your instructions, J. Zhao, and now I can connect to my router.

Posted on Dec 29, 2011 1:26:59 PM PST
J udy says:
I no longer have settings on my kindle touch...I changed a setting last nite and now it is no longer on my home page, I have tried to scroll up and down and it is gone. Can I get it back

In reply to an earlier post on Dec 31, 2011 6:31:31 PM PST
A. Loss says:
Oh my freaking god, I was about to throw this thing in the trash. THANK YOU for being the first person to say what the home button looked like! I thought I was going insane.

Posted on Jan 3, 2012 12:17:13 PM PST
[Deleted by the author on Jan 3, 2012 12:17:51 PM PST]

Posted on Jan 11, 2012 1:29:01 PM PST
Can i use just a wireless router to download books and games om my kindle touch?

Posted on Jan 14, 2012 8:46:09 AM PST
[Deleted by the author on Jan 14, 2012 8:46:31 AM PST]

Posted on Jan 14, 2012 8:48:05 AM PST
Followed Zaho's advice - and this worked for me:
I have resolved the same issue with my new kindle touch. Go to menu->settings, then click the Menu again, click 'restart'. The issue has gone after it restarted.

Posted on Jan 16, 2012 9:15:15 PM PST
Aryn M says:
So, one can sideload books from a pc and the Kindle touch will NOT seize up just because it cannot access ads via wifi? One reviewer said s/he couldn't read on an airplane because s/he could not get through the ads download (no wifi on airplane). Misunderstanding on the part of the reviewer or is this true information? Thanks.

In reply to an earlier post on Feb 22, 2012 9:31:53 PM PST
This worked. Thanks. You're awesome.

Posted on Mar 4, 2012 5:26:38 PM PST
Patty S. says:
Kindle touch cannot find any wireless network. The options to Join or Rescan are greyed out and not available. I purchased my kindle 2 weeks ago and downloaded 2 books successfully. I have tried from 2 different locations where I have successful PC wi-fi connectivity but nothing on the Kindle Touch.
I have reset the Kindle, updated to the most recent software, powered off and I still cannot connect.

In reply to an earlier post on Mar 13, 2012 8:09:24 AM PDT
Loriem says:
I tried " menu-settings-menu-reset "on my Kindle Touch (3G and wifi verion) and it doesn't work. I know my wirless router is working because my other wireless items in my house are connected to wifi just fine right now. Reset, powered off, did everything mention, still does not work either. I have the 3G signal, but no wifi signal. It was working on wifi when I first got it. Does not work on wifi anymore. Disappointing!

In reply to an earlier post on Mar 13, 2012 8:17:50 AM PDT
SeaLevel274 says:
Did you try resetting your wireless router?

Sometimes they get in a state where they can't accept any more connections.

In reply to an earlier post on Mar 13, 2012 8:41:33 AM PDT
Loriem says:
Thanks. Yes I just tried it. My Kindle still indicates "No wi-fi networks were found"
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Discussion in:  Kindle forum
Participants:  41
Total posts:  48
Initial post:  Nov 18, 2011
Latest post:  Dec 7, 2014

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