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Customer Discussions > Kindle forum

Cannot receive Emails on Kindle touch

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Showing 1-25 of 32 posts in this discussion
Initial post: Mar 13, 2012 8:48:21 AM PDT
I have a account-I can borrow library books, purchase books, etc--but I cannot receive Emails. I tried sending a test msg to my Kindle but no luck---thanks for any help

In reply to an earlier post on Mar 13, 2012 8:50:32 AM PDT
**Meya** says:
The Kindle email address is used for sending personal documents to your Kindle. If you want to use email, you need to use the browser and access a web based email site such as Yahoo.

In reply to an earlier post on Mar 13, 2012 8:51:07 AM PDT
 Ann says:
The email address is used to send personal documents to your Kindle. It's not a 'regular' email account for sending and receiving messages.

In reply to an earlier post on Mar 13, 2012 8:51:57 AM PDT
Dragi Raos says:
That's not the purpose of that e-mail address - you send documents to it (as attachments) you wish converted to Kindle format and downloaded to Kindle.


In reply to an earlier post on Mar 13, 2012 8:54:42 AM PDT
thanks: To what address would someone use send info to my kindle?

In reply to an earlier post on Mar 13, 2012 8:56:11 AM PDT
**Meya** says:
They would need to use one of your web based email addresses. Do you have a Yahoo email address?

The "Kindle email" is used to send yourself personal documents. It is not a "regular" email address that you send & receive from.

Posted on Mar 13, 2012 9:08:18 AM PDT
It does not have to be a web-based email. Any email will work. The email address has to be enabled on "Manage Your Kindle" for the email to go through, though. It is a "whitelist", so that you don't get spam, etc.

In reply to an earlier post on Mar 13, 2012 9:15:01 AM PDT
**Meya** says:
Yes, but I don't think that is what the OP is asking about. You can't send email using that Kindle address. It is only for receiving personal documents.

To access "real" email, you need to access the browser, have a connection to the internet using whatever your particular Kindle uses, and access a site such as Yahoo or Hotmail.

Posted on Mar 13, 2012 9:49:11 AM PDT
The e-mail isn't designed to send and receive "normal" e-mail.

You have to enable addresses for people to send to you (via the Amazon web site). Plus, you can't send anything back.

The only things that can be sent to your kindle address are:
"The Kindle Personal Document Service can convert and deliver the following types of documents:
Microsoft Word (.doc, .docx)
Rich Text Format (.rtf)
HTML (.htm, .html)
Text (.txt) documents
Archived documents (zip , x-zip) and compressed archived documents
Mobi book

Images that are of type JPEGs (.jpg), GIFs (.gif), Bitmaps (.bmp), and PNG images (.png).
Adobe PDF (.pdf) documents are delivered without conversion to Kindle DX, Second Generation and Latest Generation Kindles.

Conversion of Adobe PDF (.pdf) to Kindle format is done on experimental basis." (The latter is done when you put "CONVERT" in the subject line).


In reply to an earlier post on Mar 13, 2012 1:54:37 PM PDT
I'm still confused. If my @kindle account is only for receiving personal documents--then why bother---just transfer using the usb hookup instead. What I want to know is ,if someone( who has my @ kindle .com listed) can send me information in the proper formats. Why can I not also send to this person who also has an account and is on my approved list? If I send from my web browser account( Yahoo,Google,etc) to my account should I not be able to read the document? To me it no different than another person sending to me from their web browser Email account.

Thanks again

In reply to an earlier post on Mar 13, 2012 2:00:19 PM PDT
Dragi Raos says:
William, there are several advantages of using address instead of just copying over USB:

- Files get automatically converted to Kindle format
- Files get archived, similar to books bought from Amazon
- It's quicker

In principle, you can communicate with another Kindle owner by sending each other "books" - say, text or Word documents. But, isn't "ordinary" web mail simpler?

In reply to an earlier post on Mar 13, 2012 2:00:32 PM PDT
 Ann says:
If you send a document - as an attachment - in one of the formats Gary listed above - to your address, the document will be converted and delivered wirelessly to your Kindle. It will appear on your Kindle's Home page, where you can open it and read it. The conversion to Kindle format and wireless delivery are the advantages to this method over just transferring a document via the usb cable.

In reply to an earlier post on Mar 14, 2012 7:36:38 AM PDT
Hello: I tried sending an Email to my @kindle address with a document as an attachment---No LUCK--My wireless is working properly--but nothing.

In reply to an earlier post on Mar 14, 2012 7:47:36 AM PDT
Dragi Raos says:
Strange - works for me; always did. Have you read

In reply to an earlier post on Mar 15, 2012 2:28:37 PM PDT
Finally: My Emails have come through. Some of which I sent nearly a week ago finally arrived. Any idea as to why it took so long to receive.


In reply to an earlier post on Mar 15, 2012 2:42:35 PM PDT
Tinker-bella says:
As we are all just Kindle users here, it's unlikely any of us would be able to answer this question for you. You'd probably be better off asking Kindle Customer Service this question.

In reply to an earlier post on May 11, 2012 6:05:57 AM PDT
So I need to connect to a hot spot using wifi to browse the net and send / receive emails through Gmail or hotmail?

In reply to an earlier post on May 11, 2012 6:21:46 AM PDT
Jazzy_Jeff says:
If you have the Kindle Touch that is correct.

Posted on Nov 10, 2013 1:04:56 PM PST
Last edited by the author on Nov 10, 2013 1:22:23 PM PST
Larry says:
Was receiving emails on my kindle through my yahoo account but it suddenly stopped receiving. All the old emails are still accessible but can no longer can receive. I get the message "authentication failed".

Posted on Nov 10, 2013 2:00:08 PM PST
J. Donahue says:

Posted on Dec 6, 2013 11:58:33 AM PST
Linda says:
Did anyone know the answer to Leroy's question? The same thing happened to me. I suddenly stopped receiving any new e-mails.

Posted on Dec 15, 2013 7:09:05 PM PST
A. Horan says:
Me too. Cant get new emails as of dec4

Posted on Dec 18, 2013 6:57:23 PM PST
Jack says:
All- go into your email settings on your Kindle and change the "Incoming Server" setting to "SSL always." That should correct the problem.

In reply to an earlier post on Dec 18, 2013 9:47:24 PM PST
PS56k says:
just to be sure - on the Manage webpage -
you MUST list the sender's email address as "authorized" to use that Kindle email address
as a "conduit" to deliver docs to that Kindle device.

I may receive a report or something like that is sent via normal email, and would like to have it on my ereader, so I could merely forward the email with the "attachment" to my reader...
my normal email address is of course "authorized" and listed on my Manage Your Kindle.

Since I have shelved my Kindle K3/keyboard in favor for a 7" tablet -
I just have my normal email and all my attachments on my tablet...

In reply to an earlier post on Dec 25, 2013 12:43:39 AM PST
Ann says:
Me to I cant receive or send emails since 21/12/13
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Discussion in:  Kindle forum
Participants:  22
Total posts:  32
Initial post:  Mar 13, 2012
Latest post:  Aug 16, 2015

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