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latest issue of Entertainment Weekly won't download to Kindle HD


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Showing 1-17 of 17 posts in this discussion
Initial post: Dec 7, 2013 6:11:41 PM PST
Karen Faivre says:
I've been downloading new issues with no problem. I am logged in. I restarted my Kindle. The issue I want shows up on my home page but when I select it, the library does not show it; just last week's issue (Dec. 6). I am scratching my head over this one.

In reply to an earlier post on Dec 7, 2013 6:52:59 PM PST
Laylajean says:
I have no answer, but I have the same problem. I have an HD and an HDX. They both won't load the latest issue.

In reply to an earlier post on Dec 7, 2013 7:00:27 PM PST
Karen Faivre says:
Hmmmm, then I bet it's a problem with Entertainment Weekly. Thanks!

Posted on Dec 7, 2013 7:50:11 PM PST
I have the same issue. Though my subscription is suspended atm but the last physical issue I received was the AHS cover yet I wasn't able to download that, it didn't even show up in my library.

I tried emailing EW and they say that my subscription is suspended til I can pay yet I have the physical issue but no digital, its not even ya know.

Oh, and I have an original Fire.

Z

In reply to an earlier post on Dec 7, 2013 8:08:34 PM PST
Laylajean says:
I just got an EW update on my HD and was hoping that solved the problem, but no luck. I have an Android tablet that uses the Next magazine download program. I get EW there, too, and it has a refresh button. Too bad this app doesn't.

Posted on Dec 7, 2013 9:02:10 PM PST
The Artist says:
Have any of you thought of contacting customer service?

In reply to an earlier post on Dec 7, 2013 9:20:41 PM PST
Laylajean says:
Yes, but these things often sort themselves out. I'm willing to give it a little time. I just wanted Karen to know this wasn't just her problem.

In reply to an earlier post on Dec 8, 2013 8:20:03 AM PST
Karen Faivre says:
Of course but that's last resort; contacting them is a pain in the butt.

Posted on Dec 8, 2013 2:29:30 PM PST
Sara K. says:
I'm having the same problem on my original Kindle Fire :(

Posted on Dec 8, 2013 2:56:59 PM PST
Karen Faivre says:
I have contacted EW; we'll see if they respond...

Posted on Dec 8, 2013 5:48:39 PM PST
Kellie K says:
I'm having the same problem. Glad to know I'm not alone!

Posted on Dec 8, 2013 6:09:16 PM PST
Kellie K says:
Ah, and now only two back issues are showing up in my library even though the last few months should be in there.

Posted on Dec 8, 2013 7:52:45 PM PST
Same problem here. Hopefully they have an update soon to fix this.

Posted on Dec 9, 2013 2:50:56 PM PST
They must have felt a movement in The Force. Mine finally got the latest issue today. All is well on my end with EW again. Hopefully it also has for everyone else.
:)

Posted on Dec 9, 2013 2:59:23 PM PST
Joyce says:
yeah the icon updated with the new issue cover on 12/7 but it took until 12/9 for the issue to appear (I did contact EW's customer service and got the autoresponse (the issue was web available on the 8th)

Posted on Dec 9, 2013 7:47:24 PM PST
Karen Faivre says:
Hallelujah! The icon FINALLY showed up in my EW library page and I was able to download it. This is days after I received an email from EW saying the issue was available for download. I did email them on Sunday and of course have heard nothing from them. Thanks all!

Posted on Feb 13, 2014 4:51:47 PM PST
Katie says:
The last issue I have available is December 6, 2013. I can't understand how to make it bring up the newer issues. My subscription is up to date.
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Discussion in:  Kindle forum
Participants:  9
Total posts:  17
Initial post:  Dec 7, 2013
Latest post:  Feb 13, 2014

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