Customer Discussions > Kindle forum

latest issue of Entertainment Weekly won't download to Kindle HD

Sort: Oldest first | Newest first
Showing 1-17 of 17 posts in this discussion
Initial post: Dec 7, 2013 6:11:41 PM PST
Karen Faivre says:
I've been downloading new issues with no problem. I am logged in. I restarted my Kindle. The issue I want shows up on my home page but when I select it, the library does not show it; just last week's issue (Dec. 6). I am scratching my head over this one.

In reply to an earlier post on Dec 7, 2013 6:52:59 PM PST
Laylajean says:
I have no answer, but I have the same problem. I have an HD and an HDX. They both won't load the latest issue.

In reply to an earlier post on Dec 7, 2013 7:00:27 PM PST
Karen Faivre says:
Hmmmm, then I bet it's a problem with Entertainment Weekly. Thanks!

Posted on Dec 7, 2013 7:50:11 PM PST
I have the same issue. Though my subscription is suspended atm but the last physical issue I received was the AHS cover yet I wasn't able to download that, it didn't even show up in my library.

I tried emailing EW and they say that my subscription is suspended til I can pay yet I have the physical issue but no digital, its not even ya know.

Oh, and I have an original Fire.


In reply to an earlier post on Dec 7, 2013 8:08:34 PM PST
Laylajean says:
I just got an EW update on my HD and was hoping that solved the problem, but no luck. I have an Android tablet that uses the Next magazine download program. I get EW there, too, and it has a refresh button. Too bad this app doesn't.

Posted on Dec 7, 2013 9:02:10 PM PST
The Artist says:
Have any of you thought of contacting customer service?

In reply to an earlier post on Dec 7, 2013 9:20:41 PM PST
Laylajean says:
Yes, but these things often sort themselves out. I'm willing to give it a little time. I just wanted Karen to know this wasn't just her problem.

In reply to an earlier post on Dec 8, 2013 8:20:03 AM PST
Karen Faivre says:
Of course but that's last resort; contacting them is a pain in the butt.

Posted on Dec 8, 2013 2:29:30 PM PST
Sara K. says:
I'm having the same problem on my original Kindle Fire :(

Posted on Dec 8, 2013 2:56:59 PM PST
Karen Faivre says:
I have contacted EW; we'll see if they respond...

Posted on Dec 8, 2013 5:48:39 PM PST
Kellie K says:
I'm having the same problem. Glad to know I'm not alone!

Posted on Dec 8, 2013 6:09:16 PM PST
Kellie K says:
Ah, and now only two back issues are showing up in my library even though the last few months should be in there.

Posted on Dec 8, 2013 7:52:45 PM PST
Same problem here. Hopefully they have an update soon to fix this.

Posted on Dec 9, 2013 2:50:56 PM PST
They must have felt a movement in The Force. Mine finally got the latest issue today. All is well on my end with EW again. Hopefully it also has for everyone else.

Posted on Dec 9, 2013 2:59:23 PM PST
Joyce says:
yeah the icon updated with the new issue cover on 12/7 but it took until 12/9 for the issue to appear (I did contact EW's customer service and got the autoresponse (the issue was web available on the 8th)

Posted on Dec 9, 2013 7:47:24 PM PST
Karen Faivre says:
Hallelujah! The icon FINALLY showed up in my EW library page and I was able to download it. This is days after I received an email from EW saying the issue was available for download. I did email them on Sunday and of course have heard nothing from them. Thanks all!

Posted on Feb 13, 2014 4:51:47 PM PST
Katie says:
The last issue I have available is December 6, 2013. I can't understand how to make it bring up the newer issues. My subscription is up to date.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

Discussion Replies Latest Post
News: Kindle for iOS Software Update 4.6
0 10 days ago
Simon & Schuster Agreement
0 Oct 20, 2014
Have a Kindle Question?
0 Sep 12, 2012
kindle owners' lending library 63 38 seconds ago
RAoK 79/80 - Tis the Season, and the end of the year! 614 1 minute ago
Fire HDX 7 Update - 4.1.1 1360 2 minutes ago
Kindle Paperwhite Screen Flashes 85 3 minutes ago
Old kindle keyboard model to paperwhite 6 5 minutes ago
kindle screen won't flip back to vertical 41 5 minutes ago
change default device 4 6 minutes ago
OT: Discussion - (Freebie Books Links Only) 2639 9 minutes ago
Warning, Kindle Voyage gives you LESS. 63 9 minutes ago

This discussion

Discussion in:  Kindle forum
Participants:  9
Total posts:  17
Initial post:  Dec 7, 2013
Latest post:  Feb 13, 2014

New! Receive e-mail when new posts are made.
Tracked by 4 customers

Search Customer Discussions