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Customer Discussions > Kindle forum

email address

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Showing 1-6 of 6 posts in this discussion
Initial post: Dec 23, 2012 5:39:07 PM PST
Karin says:
Does anyone know the email adress of the higher ups at amazon who are suppose try to resolve problems when the techs can't ?

In reply to an earlier post on Dec 23, 2012 5:49:30 PM PST
You should have received a follow-up email from Amazon regarding your contact with Customer Service. There should be an option to tell Amazon that the CS/techs didn't solve your problem.

I've had follow-up contact from Amazon after that.

You can try and/or, but I've seen people say those email addresses don't work any more.

What's going on with your Kindle? And which Kindle are you having trouble with?

Posted on Dec 24, 2012 7:21:50 PM PST
Karin says:
My problem is I have 1800 books on my touch and if I buy the paperwhite I can only have 1100 books. The girl I spoke to was NO help at all and never even asked who I was or email account. So no email from amazon. I just wanted a kindle with a built in light but that seems to be impossible to get without getting a fire. As I have wi-fi and 3g now I'm looking at about $500.00 for a book light. I asked if I could set up a new account and leave touch on old one with 1800 books but she didn't understand and keep telling me I can only have 1100 books.
So I have a device no longer supported by amazon and 700 hundred books I'd have to delete. Wonder if I'll get refund for books I have to cancel and what happens to them on my keyboard kindles. My guess is they will disappear from them too once I remove from touch. Ouch!!

In reply to an earlier post on Dec 24, 2012 7:33:12 PM PST
Bufo Calvin says:
Karin, first, were you talking to Kindle Support? General Amazon support doesn't seem to know it as well.

If you were, she wouldn't need to ask your name or e-mail, since she would already know it if you went through that process (unless you called directly).

Second, there's no problem with you getting a Paperwhite and having access to the books on the account. I think the confusion here may be between having the books on the account and having them on the device.

The books that you have downloaded to your Kindle Touch from the Kindle store are also stored for you at

and you can download from there to other device on your account. We have close to 4,000 in our account.

However, I typically don't keep more than about ten kindle store books on any one of our devices (right now I have a few more on one of them). That's where the physical limitation of the memory will come into play. Your Touch has about 3GB available for you to use for books (and other content you put on it). That's roughly 3,000 books. The Kindle Paperwhite has about 1.25GB (or roughly enough room for 1,200 books). You can't download all 1,800 and have them on your Kindle Paperwhite at the same time...but you have access to them.

If you downloaded a thousand of them, read them, removed them from the device, then downloaded the other 800, you'd be fine.

What's on one Kindle will not have an impact on what's on another Kindle on the account. If you removed books from the Touch (not from the account, but from the device), that would have no impact on your Kindle Keyboards.

The easiest way to think about it is that the books belong to the account, not the device. You aren't going to lose them.

Now, if you register the Kindle Paperwhite to a different account, it would not have access to the archives/Cloud of the old account, but I don't know why you would want to do that. You can keep all of your devices on the same account...there is no limit for that (we have something like twenty registered to ours, counting reading apps and hardware Kindles).

Hope that helps...

Posted on Dec 24, 2012 8:00:53 PM PST
Karin says:
Thanks for info. Don't you think customer service should have been able to tell me that instead of saying I'd have to get RID of 700 books!!
This is the first time I've not been asked my email address and name etc. And no follow up email came as it usually does. I called the same number I always do (kindle support) so I'm not sure why I wasn't asked the usual stuff.

In reply to an earlier post on Dec 25, 2012 4:01:13 PM PST
Bufo Calvin says:
Karin, yes, I do think that. :) I'm just a Kindle owner like you, and I typically get excellent customer service from Kindle Support. Amazon overall is highly rated for Customer Service, and I think what you encountered may have been unusual.
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This discussion

Discussion in:  Kindle forum
Participants:  3
Total posts:  6
Initial post:  Dec 23, 2012
Latest post:  Dec 25, 2012

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