Customer Discussions > Kindle forum

Kindle Fire - Cant watch movies ive downloaded while offline?


Sort: Oldest first | Newest first
Showing 1-25 of 70 posts in this discussion
Initial post: Nov 16, 2011 3:06:44 PM PST
Kevin Scott says:
So last night I got my kindle. I purchased The Matrix and Clue and then downloaded them to my Kindle Fire. At work we don't have wifi and when I go to my videos on my Kindle Fire it shows the videos that I have downloaded (I downloaded them last night specifically to watch at work) but I cannot click on them. It states the Im currently offline, but the movies have been downloaded, so why can't I watch them? Im just confused; if the point of downloading them to my kindle was to watch them while offline why can't I?

Any help is greatly appreciated.

In reply to an earlier post on Nov 16, 2011 3:08:21 PM PST
[Deleted by Amazon on Mar 14, 2012 11:29:42 AM PDT]

In reply to an earlier post on Nov 16, 2011 3:13:34 PM PST
Valeria says:
So there is some Video products available in Amazon that, depending on the supplier, is only available for streaming, meaning it will require a WIFI connectivity for it to be able to run.
Now if you purchased a download, it's very probable that it was sent to your Cloud Drive. In order to acces you Cloud Drive, you need to have a WIFI connectivity, remember that it's a server that works online only.

Posted on Nov 16, 2011 3:25:36 PM PST
Kevin Scott says:
I was able to start The Matrix because it showed up on my carousel but he videos in my video library are still unclickable, thus making Clue unwatchable.

In reply to an earlier post on Nov 16, 2011 3:29:09 PM PST
Kevin Scott says:
Valeria, I made sure that the movies are downloaded onto the Kindle Fire, not in the cloud. Clue even shows the downloaded green check under the movie name, and they show up under the Device section and not on the Cloud section on the Fire. I was also able to load The Matrix through my carousel, but since Clue is not on my carousel (I didn't watch any of it yesterday) the only way to get to it is through my Video tab, which is where its unclickable. Thank you for any future response as well :)

In reply to an earlier post on Nov 16, 2011 3:31:07 PM PST
[Deleted by Amazon on Mar 14, 2012 11:29:46 AM PDT]

In reply to an earlier post on Nov 16, 2011 3:34:05 PM PST
Kevin Scott says:
I cannot click on Clue to move it to the carousel. Even a long press doesn't bring up any options.

In reply to an earlier post on Nov 16, 2011 3:37:33 PM PST
[Deleted by Amazon on Mar 14, 2012 11:29:46 AM PDT]

Posted on Nov 16, 2011 3:39:51 PM PST
❤ Ann says:
Does this help you any? Are you selecting the 'Device' option?

"To access Your Video Library, tap Video from the Kindle Fire Home screen and then tap Library.

You can view videos previously rented or purchased from any device on your Amazon.com account when the Cloud option is selected. When the Device option is selected, you can see all videos downloaded to your Kindle Fire. These videos can be viewed while offline without a Wi-Fi connection."

In reply to an earlier post on Nov 16, 2011 3:40:57 PM PST
Kevin Scott says:
I know, everything shows up except for Clue. I just can't click on any videos in my videos tab, for some reason, and that's what the problem is. Its not that the videos are unwatchable, its that they're unclickable. Yesterday when I had Wifi I could click them, and now I can't, even though they're on the device.

In reply to an earlier post on Nov 16, 2011 3:43:00 PM PST
Kevin Scott says:
Ann, when I click on the Videos tab it automatically brings me to the Device side. I can rearrange the movies by name or most recent, but the videos themselves are unclickable. I cannot get to the Cloud side without it telling me I have no Wifi which is true. Im just stumped lol.

In reply to an earlier post on Nov 16, 2011 3:43:44 PM PST
Last edited by the author on Nov 16, 2011 3:44:47 PM PST
Bjeans says:
The carousel shouldn't have anything to do with his not being able to watch. He should be able to watch if the video is on the device (not just the cloud) in the video library aka the Video page.

Curious. If someone doesn't know, call Kindle CS?

Posted on Nov 16, 2011 3:52:27 PM PST
Kevin Scott says:
I'll probably call later if someone can't figure out the reason. I've restarted the device as well and no luck. Apps, magazines and books work fine, just not the videos. Its very peculiar.

In reply to an earlier post on Nov 16, 2011 3:54:47 PM PST
[Deleted by Amazon on Mar 14, 2012 11:29:48 AM PDT]

Posted on Nov 17, 2011 12:13:41 AM PST
Kevin Scott says:
Fixed it somehow. When I connected to Wifi and disconnected (I stole someones for a second) it fixed the problem. Not sure why it happened. Just thought id follow up if anyone finds this question googling.

Posted on Nov 18, 2011 3:18:32 PM PST
Mongo says:
Just wanted to add that I'm seeing the same issue. I haven't been able to get home to my wifi yet to see if it fixes the issue, but it kind of defeats the purpose of storing it on the device to watch when you are away from wifi. This is clearly another release bug.
Just to be clear.
donloaded a movie I own and purchased from amazon to the fire.
Movie was playable on the device.
While away from Wifif, it shows as on the device, but a message states that I am not online and the movie is not clickable.
A TV epiosode I purchased and downloaded is playable.

In reply to an earlier post on Nov 18, 2011 4:02:55 PM PST
Kevin Scott says:
My problem fixed itself the moment I connected to Wifi and disconnected. For now, until it gets fixed, if you're expecting to go somewhere with no Wifi to disable the Wifi and check to see if the videos are playable. If they are not, connect to Wifi again and then disconnect until they're playable. I also suggest to add videos to your favorites as they're clickable there.

Posted on Nov 19, 2011 9:53:00 AM PST
Mik Stip says:
I had this same exact issue, when I rented the movie "Hanna", if this is a security feature for the.particular movie that was rented, then I hope in the next update, they change the error message to say.something like this instead: (error, this particular video rental has security requiring wifi to start, please access the nearest wifi signal).

Posted on Nov 20, 2011 8:24:19 AM PST
lil*bo*peep says:
i was under the impression that all video rentals require wifi and only purchases can be viewed offline

Posted on Nov 21, 2011 2:42:51 PM PST
Pamela Wells says:
Do the movies you watch on your Kindle Fire need to be purchased from Amazon?

Posted on Nov 21, 2011 2:53:36 PM PST
G. L. Henry says:
Just a hunch but my guess is that since you opened the movie on WiFi initially, the system wanted WiFi again to sync the movie.

Posted on Nov 23, 2011 5:20:14 PM PST
mrb says:
I had the same problem today. Was away from wifi for awhile & when I tried to access my downloaded video content, I received the message that I was currently offline. My device videos were listed, but I was unable to click on any of them. When I was able to quickly connect to wifi & then disconnect, the videos were once available to view offline. Must be another bug in the system. The point to downloading video to your device is to view them when wifi is not available, this kind of defeats the purpose of that!

Posted on Dec 1, 2011 9:03:04 AM PST
Rob C says:
This has got to be a bug. Same issue. The movies are sometimes avail with no conmections, sometimes not. So 100% sure they are downloaded, 100% sure selecting them under "device", and 100% sure that they are sometimes available under no wifi connection. Like others, do
not have issue with books, news items when offline.

This is a pretty bad bug given many people want to download movies at home an watch on the go.

Posted on Dec 1, 2011 9:48:08 AM PST
Do you have 6.2 showing as your version? Amazon just pushed out this update last night and perhaps that fixed it?

Posted on Dec 1, 2011 5:06:16 PM PST
Last edited by the author on Dec 1, 2011 5:07:33 PM PST
OK I have the 6.2 upgrade and I think I got it figured out. I purchased a TV Pass for the show ThunderCats. I downloaded the episodes I wanted to view online and then tried to view them with the WiFi off. No go. Turned WiFi back on and then opened each video and closed it as soon as the video starts playing. Turned WiFi back off go to Video open the show, then when I open the episode it goes straight to playing the video(it bypasses the Episode details screen that shows up when you are online). From what I can tell when you play the video the first time it downloads something to unlock the video, until you play the video it is locked.
‹ Previous 1 2 3 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 


Recent discussions in the Kindle forum

Discussion Replies Latest Post
Announcement
News: Kindle for iOS Software Update 4.6
0 10 days ago
Announcement
Simon & Schuster Agreement
0 Oct 20, 2014
Announcement
Have a Kindle Question?
0 Sep 12, 2012
kindle owners' lending library 63 54 seconds ago
RAoK 79/80 - Tis the Season, and the end of the year! 614 1 minute ago
Fire HDX 7 Update - 4.1.1 1360 2 minutes ago
Kindle Paperwhite Screen Flashes 85 3 minutes ago
Old kindle keyboard model to paperwhite 6 5 minutes ago
kindle screen won't flip back to vertical 41 6 minutes ago
change default device 4 6 minutes ago
OT: Discussion - (Freebie Books Links Only) 2639 9 minutes ago
Warning, Kindle Voyage gives you LESS. 63 9 minutes ago
 

This discussion

Discussion in:  Kindle forum
Participants:  53
Total posts:  70
Initial post:  Nov 16, 2011
Latest post:  Apr 4, 2014

New! Receive e-mail when new posts are made.
Tracked by 21 customers

Search Customer Discussions