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I forgot my password


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Showing 1-14 of 14 posts in this discussion
Initial post: Jan 30, 2012 3:49:28 PM PST
Last edited by the author on Jan 30, 2012 3:54:47 PM PST
My kids erased my account on my kindlefire. I forgot my password. How do I find out what it is? I have tried going through amazon for support to no avail. Thanks for any help.

In reply to an earlier post on Jan 30, 2012 3:50:52 PM PST
Brenda - To what? Your Kindle (which Kindle)? Your wi-fi router? Your Amazon account?

You need to help us out here.

In reply to an earlier post on Jan 30, 2012 3:59:30 PM PST
When I start the Kindle Fire, it goes to the "Register Your Kindle" page and asks for my password. I have no idea what it is. I can not go anywhere else. Thanks

In reply to an earlier post on Jan 30, 2012 4:00:57 PM PST
It's asking for the password you use to sign into your Amazon account here on the website.

In reply to an earlier post on Jan 30, 2012 4:06:03 PM PST
Okay. How do I find out what that password is? Thanks

In reply to an earlier post on Jan 30, 2012 4:08:00 PM PST
Brenda - What password do you use when you sign into your Amazon account? You had to sign in to be able to post on this forum.

In reply to an earlier post on Jan 30, 2012 4:09:40 PM PST
Uhhmmm you don't know the password to your Amazon account? Look and see if there's a password reminder link on the sign in page at Amazon (from your computer not your Fire). If there is, most companies will send the password to the email address registered to your account or reset your password.

In reply to an earlier post on Jan 30, 2012 4:13:00 PM PST
Last edited by the author on Jan 30, 2012 4:14:47 PM PST
I got on the computer, typed in Amazon. com which led to this forum and the website recognized my e-mail address (I guess) and said "Hi Brenda" without typing in a password.

In reply to an earlier post on Jan 30, 2012 4:14:23 PM PST
Last edited by the author on Jan 30, 2012 4:16:56 PM PST
Brenda - Since you need help with your account, you'll need to contact customer service.

To contact Customer Service, Click on this link and fill in the information. https://www.amazon.com/gp/help/contact-us/kindle-help.html/?nodeId=200127470
You may have to sign in. I would recommend you use the PHONE or CHAT options instead of e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

ETA -
To call them:
1-866-321-8851 (inside U.S) / 1-206-266-0927 (any other country)

In reply to an earlier post on Jan 30, 2012 4:14:58 PM PST
You are going to have to contact Amazon or go through the process of resetting your password. No one here on the forum is going to be able to help you.

In reply to an earlier post on Jan 30, 2012 4:16:35 PM PST
Last edited by the author on Jan 30, 2012 4:16:50 PM PST
Okay. The link you provided asks for my user name and PASSWORD.

In reply to an earlier post on Jan 30, 2012 4:17:39 PM PST
Brenda - I just added the phone numbers for you.

In reply to an earlier post on Jan 30, 2012 4:18:13 PM PST
Cassie Anne says:
Yes...but you can call Kindle CS at the numbers listed above. No one on the forum can reset your password - we're customers just like you.

In reply to an earlier post on Jan 30, 2012 4:21:52 PM PST
❤ Ann says:
That page also has a link that you can click if you've forgotten your password. Just click that link and enter the email address associated with your Amazon account.
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Discussion in:  Kindle forum
Participants:  6
Total posts:  14
Initial post:  Jan 30, 2012
Latest post:  Jan 30, 2012

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