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Error message after charging "must clear app storage"

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Showing 1-7 of 7 posts in this discussion
Initial post: Mar 22, 2013 6:03:43 AM PDT
I have a Kindle Fire 1st generation: Message on Kindle Fire after recharging: "Your Kindle has detected a problem and must clear app storage. The recovery process will erase some applications and data from your device. Apps from the app store are stored in the cloud and can be re-installed later. This will reset your Kindle to its original factory settings. You will need to re-register your Kindle prior to down loading items from your Amazon account. Please pres power button to proceed."

The problem is that when I push the power button it cycles through and then the same message re-appears and it does not reset. I have shut it down and restarted and still get the same message.

In reply to an earlier post on Mar 22, 2013 6:18:58 AM PDT
Last edited by the author on Mar 22, 2013 6:19:41 AM PDT
You may need to contact CS for that one.

Can you get past that message, or are you stuck in a loop? Edit to add: Have you tried HOLDING the power button for 30 (count 'em) seconds? That's a hard reset. It might get you past the message.

Posted on Mar 22, 2013 6:21:11 AM PDT
Stuck in a loop and yes, I did the hard reset. Still same message. Wondering if it's a virus.

In reply to an earlier post on Mar 22, 2013 6:28:44 AM PDT
Well, I dunno. Since it's threatening to reset to factory defaults anyway, I might try deregistering it from your MYK online. But can't sync the darn thing anyway, if you can't get past that message. Ughn.

Yeaaah...I think you're gonna have to call CS. :0/

In reply to an earlier post on Mar 22, 2013 6:34:01 AM PDT
I was thinking the same thing. Thanks for your help.

Posted on Jun 7, 2014 4:38:20 AM PDT
I have the same problem. What did you end up doing?

In reply to an earlier post on Jun 7, 2014 6:04:37 AM PDT
Margaret, have you tried this?

Clean Master - Free Optimizer
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Discussion in:  Kindle forum
Participants:  4
Total posts:  7
Initial post:  Mar 22, 2013
Latest post:  Jun 7, 2014

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