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Customer Discussions > Kindle forum

kindle touch error: "text to speech encountered an error."

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Showing 1-21 of 21 posts in this discussion
Initial post: Feb 29, 2012 9:23:08 AM PST
0Silencer says:
my bought kindle touch about 2 months ago and when it arrived worked perfectly, but once it's screen was frozen and i found on google that it needed to be restarted(to press 30 seconds to power button). it's worked fine except one thing: when i choose text to speech it shows me that error : "text to speech encountered an error. please restart your kindle or contact kindle costuer service.." so what i have to do? has anyone such problem? thanks : ))

Posted on Feb 29, 2012 9:24:28 AM PST
T. Cook says:
Sounds like you need to restart your Kindle.
That, or contact Customer Service.

If you do restart it and it still doesn't solve your problem, then customer service would probably be the right answer...

Posted on Feb 29, 2012 9:26:04 AM PST
0Silencer says:
yeap i have restarted it but nothing helpfull happend :x but i can't find there any link to write kindle service..

In reply to an earlier post on Feb 29, 2012 9:28:35 AM PST
To contact Customer Service, Click on this link and fill in the information.
You may have to sign in. I would recommend you use the PHONE or CHAT options instead of e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

Posted on Feb 29, 2012 9:48:04 AM PST
0Silencer says:
thank's all :))
pineapple: i'm from Georgia so they can't me.. i'm chatting with them now :D but they sad that can't resolve that problem themselves and will contact me someone who is specialist..

Posted on Mar 21, 2012 10:38:43 AM PDT
Last edited by the author on Mar 21, 2012 2:12:35 PM PDT
i have a similar problem. i acquired i kindle Touch 3G in feb 2012 i was too busy to use it. i however bought some books and downloaded free ones. About 15th march i played one song and after which it never played again. It tells me it encountered an error and that i need to contact kindle. For now it cannot play MP3 and cant perform text to speech function!!!t is so disappointing. any out help there?

In reply to an earlier post on Mar 21, 2012 10:42:48 AM PDT
 Ann says:
So, have you contacted customer support?

Posted on Mar 21, 2012 10:46:29 AM PDT
0Silencer says:
my kindle has some technical damage and kindle support send me new kindle and problem solved.. :))

In reply to an earlier post on Mar 21, 2012 12:59:29 PM PDT
Last edited by the author on Mar 21, 2012 12:59:41 PM PDT
i have contacted and my problem has been sorted by an upgrade of my software. am ok for now.

In reply to an earlier post on Mar 21, 2012 1:04:06 PM PDT
Just Peachy says:
The Kindle Touch was not available in Feb 2011 - you must have a Kindle Keyboard - maybe 3rd generation, maybe 2nd generation if you bought it used.

Posted on Mar 21, 2012 1:20:52 PM PDT
0Silencer says:
i have arrived it at 8 march..

In reply to an earlier post on Mar 21, 2012 1:23:24 PM PDT
That would have been 8 March 2012, not 2011.

Posted on Mar 21, 2012 2:13:45 PM PDT
thanks for correction buddy 2012..looks am stuck in 2011 yet it is march 2012!

In reply to an earlier post on Mar 21, 2012 2:19:31 PM PDT
anybody with similar discussion can download kindle touch software update version 5.0.4 or chat live. it will be sorted out.

In reply to an earlier post on Mar 22, 2012 12:17:29 AM PDT
0Silencer says:
can you give me a link for this update please?

In reply to an earlier post on Mar 22, 2012 12:54:53 AM PDT
Beth Sexton says:
here you go

Posted on Mar 22, 2012 1:36:36 AM PDT
0Silencer says:
thanks a lot. if you posted earlier it may helped to my device and i hadn't would have to say bye to my old kindle :S

In reply to an earlier post on Mar 22, 2012 2:34:53 AM PDT
Last edited by the author on Mar 22, 2012 2:37:08 AM PDT
my kindle touch has developed even a bigger problem!!! it cant get to home screen. I woke up to this frustrating scenario after i dowloaded 5.0.4 update yesterday. when i switched it own it froze, i switched of but has completely refused to boot. i have tried over 10 times to restart to No avail.The only progress is now"the selected application could not be started please try again"

Posted on Jun 27, 2012 10:51:45 PM PDT
Chat online with customer service. Tell them the exact error message. I was told it was an internal error and was promptly mailed a new one

Posted on Jun 27, 2012 10:52:52 PM PDT
[Deleted by the author on Jun 27, 2012 10:53:15 PM PDT]

In reply to an earlier post on Jun 27, 2012 11:55:08 PM PDT
0Silencer says:
yep, same happend to me and i have new one now.. so anyone who have similar problem contact amazon costumer service and will help you.
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Discussion in:  Kindle forum
Participants:  9
Total posts:  21
Initial post:  Feb 29, 2012
Latest post:  Jun 27, 2012

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