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Customer Discussions > Kindle forum

KIndle Reset

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Showing 1-25 of 80 posts in this discussion
Initial post: Aug 22, 2011 9:40:18 PM PDT
My new kindle (5 months old) screen is stuck with random lines and some words from the book I was last reading. I tried the 20 second switch reset but nothing changed.
Any ideas on how to do a system reset?


Posted on Aug 22, 2011 9:52:04 PM PDT
I don't know, but my Kindle is stuck on one of my collections. I can't select anything, and I can't go 'home' or do anything but stare at a few lines of text and unclickable links about this collection. I've hooked it up to the laptop, turned it on and off, and nothing.

Posted on Aug 22, 2011 9:58:31 PM PDT
Ella Mae says:
This just happened to me - my Kindle is only 2 weeks old. They are sending me a replacement.

Posted on Aug 22, 2011 10:03:26 PM PDT
Snoozy says:
Sam: If you did the 20 second reset and it did acutally reset but nothing changed, it's time to call customer service. If it didn't reset at all, try 30 seconds!

Deputy Headmistress: Hold the power switch for 30 seconds, and then let it start up again. It takes about 5 minutes.

In reply to an earlier post on Aug 23, 2011 12:20:06 PM PDT
Thanks for all the replies... Amazon is sending a replacement unit.

Posted on Sep 20, 2011 10:46:01 PM PDT
Michael Saw says:
I'm also facing the same problem.
I can't turn on or reset kindle.

Anyone has another to resolve the problem?

Posted on Oct 7, 2011 9:36:29 AM PDT
[Deleted by the author on Jan 26, 2014 10:22:24 AM PST]

Posted on Oct 31, 2011 6:34:51 AM PDT
Marco Lima says:
I've got the same problem, my Kindle is 5 months old and the screen is stuck with random lines and an Agatha Christie picture. Nothing happens, I've tried to reset it but nothing happens.

In reply to an earlier post on Nov 26, 2011 4:26:11 PM PST
My kindle Fire froze, then wouldn't turn on. I held the power button for 30 seconds and it reset good as new.

In reply to an earlier post on Mar 15, 2012 2:37:17 PM PDT
Highlan19 says:
I'm having problems with this as well. I've had mine since December and it wont do anything.

In reply to an earlier post on Mar 15, 2012 2:51:42 PM PDT
Is it a fire? If not, telling us which eink model will give you a better shot at a helpful answer.

BTW: I did check to see if who you replied to would give me a hint but that post didn't mention which kindle either.

Posted on Mar 16, 2012 5:01:22 PM PDT
M. R. Davis says:
My kindle is doing this too. No warning, no apparent reason, the 20sec reset didn't work. I am so pissed.

Posted on Mar 16, 2012 5:15:05 PM PDT
Last time. What kindle model(s) are you talking about?

No wonder no one's helping. :-/

In reply to an earlier post on Mar 16, 2012 5:37:38 PM PDT
Jazzy_Jeff says:
You can be as pissed as you want to be but if you don't give more information there is not much we can do to help.

Posted on Mar 19, 2012 7:47:53 PM PDT
sherry says:
i turned my kindle (keyboard) on to listen to a book while on the home, went to turn it off and half of my screen is blank, can only barely see the bottom half and along the right side, its like 'smeared' looking...ive only had this for 10 months and its killing me that my new BFF is 'broken'...any suggestions?

Posted on Mar 19, 2012 8:42:33 PM PDT
jdwhiteside says:
I have the kindle 1st gen. got it in Oct.2011, it has been working fine until the 16th of March. I went to pluging it in the wall to the computer. the screen is frozen, change USB plug...nothing. Did the 20 and 30 second rest...nothing. NOW WHAT?? I take it to work so I don't have to take my books with me....I Am on WITHDRAWS...

Posted on Mar 19, 2012 9:51:03 PM PDT
Last edited by the author on Mar 20, 2012 9:04:17 PM PDT
TessaD says:
Has anyone noticed that since the software update came out the kindle started to just freeze up? I did the software update around 10pm it started to restart and got stuck on the startup screen. I just did the 20 second reset and now it is frozen on the kindle screen with the bar across the bottom. My kindle is only about 2 months old...
Guess it's time to call CS because i can't even do a reset any longer!!!

oh well will have to wait for a replacement and us the iPad in the meantime to read... I so hate reading on the iPad...

if anyone comes across any other fix please share..thanks!!!

I called this morning and was helped in less than 5 mins and I will have my replacement unit thursday!! So I only have to suffer with the iPad for a short period...

Posted on Mar 29, 2012 10:19:04 AM PDT
Jenn D says:
I have the 2nd generation Kindle with a keyboard. I've had it since May 2011. Last night when I went to use it for the first time in awhile, it said the battery needed to be charged. So I plugged it in and went to bed. Today, the screen is stuck on my list of books and the 20 (and 30 second) reset is not doing anything for me. It still has the "charging" icon displayed in the top right corner even when it's not plugged in. And when it is, there is no light indicator that it is charging. Help? :(

Posted on Mar 29, 2012 12:44:00 PM PDT
Last edited by the author on Mar 29, 2012 1:00:09 PM PDT
I would try one more hard reset. Remember, your k2 should not be attached to the charging cord when you reset it. Try holding the power button for longer than 30 seconds. It won't hurt to try.

Once or twice, my kindles have required more than one hard reset in a row to resolve the freeze.

If that doesn't work, I would contact AKCS. They may be able to talk you through to a resolution or access your device themselves to restore and unfreeze it.

They're quite easy to reach. (Just in case your unsure how to reach them) Contact them by going to "Help" and clicking on the "Contact Us" button midway down the right side of your browser window.

In reply to an earlier post on Mar 29, 2012 4:15:51 PM PDT
Jenn D says:
Thanks very much for the reply. I did try multiple resets and had no success. So I called amazon and they are sending me a new one. :)

In reply to an earlier post on Mar 29, 2012 8:02:17 PM PDT
To reset a 1st gen, take the back off and you will see a small hole titled "reset"--stick the end of a paperclip in and pull out. The kindle will reset in a few minutes. I do this without being plugged into charger. I've had my 1st gen for about 4 years and have had to reset it numerous times as it freezes. I have about 1200 books on it (with extra memory chip). Lyn

In reply to an earlier post on Mar 30, 2012 9:31:43 AM PDT
aishah ejaz says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Mar 30, 2012 9:32:59 AM PDT
aishah ejaz says:
Same here, I have all lines over my kindle along with the home screen picture of a random author. Do you know how to fix it now? I tried holding the reset button for 20 seconds, but still nothing is happening. Someone please help me!!!

In reply to an earlier post on Apr 9, 2012 5:23:45 AM PDT
It finally reset. I read all the posts and was quite frustrated I never found a "model number" or version ID anywhere on the box/guide to describe "version". Initially it was unresponsive to any key other than cursor. After the third or 4th time I held the power key "on" - for more than many seconds - I finally have a reset. Further info: at least a time or two during the attempts, I noticed the green LED would initially come on then go off, even blink 3 times, then nothing.
I am so thrilled to have a menu back.
Now if someone would just update the browser or download library tools I wouldn't have to threaten the cute little thing so often.

Posted on Apr 10, 2012 6:22:46 AM PDT
Amazon user says:
My Kindle is doing the same thing! WT...
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This discussion

Discussion in:  Kindle forum
Participants:  54
Total posts:  80
Initial post:  Aug 22, 2011
Latest post:  Dec 21, 2014

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