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Customer Discussions > Kindle forum

Kindle HDX consistent wifi issues

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Showing 1-25 of 507 posts in this discussion
Initial post: Nov 10, 2013 12:00:02 AM PST
Last edited by the author on Nov 10, 2013 12:00:56 AM PST
T. Clark says:
When watching Prime shows, specifically SOA, my new HDX cannot hold a wifi signal. It fails over & over & over. I have tested my network. It isn't my network. Tonight it "disconnected" at least 20 times in a few hours. I tested speeds right next to the HDX & that were 15 - 30 Mbps. I finally grabbed my iPhone to see if I would have the same issue. I loaded the exact same episode, went to the exact place I was most recently locked up..& the rest of the episode played out flawlessly on the iPhone.

I am not an Apple fanboy. I love this HDX for video but this is not acceptable. The HDX can't hold a signal.

Posted on Nov 10, 2013 12:24:11 AM PST
T. Clark says:
Brenda in this thread sums up my experience

In reply to an earlier post on Nov 10, 2013 3:37:00 AM PST
Last edited by the author on Nov 10, 2013 3:37:18 AM PST
Dragi Raos says:
T., some users with this issue (I am not one of them, my KFD7 holds its connection flawlessly, as do my other Kindles) report that configuring their routers so that they serve the same IP address to Kindle at every DHCP lease renewal solved the problem. Perhaps it is worth a try.

Posted on Nov 10, 2013 5:46:26 PM PST
Last edited by the author on Nov 10, 2013 5:58:23 PM PST
T. Clark says:
My router doesn't assign dynamic IPs. The HDX is #9. I did change the wifi setting on the HDX (long press on the nertwork name - Advanced Settings) & made the IP static. Seems to be doing better. We'll see.

Posted on Dec 4, 2013 11:59:10 AM PST
Steven Price says:
Week old HDX is having problems connecting to a wifi network. the network is operating but the HDX drops the connection and won't reconnect. Has happened 3 or 4 times in last day or so.

Posted on Dec 12, 2013 2:04:06 PM PST
Same problem. It cant find my home wifi at times and it takes too long to connect. It happens randomly.

Posted on Dec 13, 2013 5:21:48 PM PST
Having same exact issue, so is it my device or just something inherently wrong with the hdx? I just got it yesterday and sometimes Internet works fine and other it won't connect at all, my internet is working perfectly. At suggestion of mayday I am trying a factory reset, I will also try the static trick.

In reply to an earlier post on Dec 13, 2013 5:37:18 PM PST
M. Hogan says:
Did this resolve your issue or do you continue to have issues?

Posted on Dec 15, 2013 8:10:18 AM PST
Eric says:
Having the same problem here. seems like whenever it goes into low power mode the wifi doesn't come back up when you bring the device back. Get a wifi icon with an x in the status bar, but if I go to wifi settings it shows as connected. Giving it a moment or two to wake up completely doesn't fix the issue

Posted on Dec 22, 2013 5:30:44 AM PST
B. Odjidja says:
Just got HDX and it kept dropping WiFi connection or would not connect to any service that required internet connection.
Went into WiFi settings and manually set it up and gave it a static IP. It was using a different DNS to the one I use for my router

Posted on Dec 25, 2013 2:58:07 PM PST
Got a kindle fire hdx and won't even connet to wifi at all. Won't even find my network. iPhone, iPad and Samsung phone connect fine. This is very annoying. Ideas?

Posted on Dec 26, 2013 8:55:01 AM PST
Lisa says:
Lesson learned. I never get a new gizmo until it's bee out at least six months. Every time I do, something like this happens. Happened with my old hd. Had to deregister/reregister it all the time.

In reply to an earlier post on Dec 26, 2013 1:15:53 PM PST
Did you get it figured out. Home computers work fine. Today, connected to wi fi for about 30 seconds. All indications I have signal and HDX does not connect. Trying to stay sane and rational with this POS. (wife's IPAD works fine).

In reply to an earlier post on Dec 26, 2013 1:19:58 PM PST
J. Donahue says:
Have you tried calling Kindle Customer Service to see if they can help you with your "POS"?

"God helps those who help themselves...."

In reply to an earlier post on Dec 26, 2013 2:05:09 PM PST
"God helps those who help themselves"....... Typical non civilized response in today's society......... However, you are right. I will be sending the POS back. Faster than a phone call during the holiday season. (excuse me - malfunctioning device). Larry (not Deborah)

In reply to an earlier post on Dec 26, 2013 2:10:21 PM PST
J. Donahue says:
Good Luck Larry!

Posted on Dec 26, 2013 6:53:35 PM PST
Lori says:
I have the same problem connecting to the the wifi. I purchased two kindle fire Hdx and neither one will connect. One of them worked for about four hours. I called support and set them back to factory setting and they still do not work. They told me to call my wifi network which is Comcast to see if there is a limit to the number of devices allowed. Comcast told me I could have eight devices to my internet. My laptop works flawlessly. So I had four devices total. My laptop, printer and the two Kindles that will not work. I just printed my return labels and they are going back tomorrow especially after reading these post.

Posted on Dec 27, 2013 1:41:15 PM PST
Jeanne Fox says:
I received a Kindle Fire HDX on Dec. 24, was able to connect using my mobile hotspot for 3 days. Today - can't connect to that hot spot, but can connect to wifi at my work location. Can someone answer the question on why I can't connect to a Verizon mobile hot spot today? I already talked to Verizon and there is no problem on their end.

In reply to an earlier post on Dec 28, 2013 1:52:59 PM PST
Andi says:
I have exactly the same problem with my two day old kindle hdx. When using wifi it just drops connection yet our iPad and laptop have no problems! Extremely disappointed. I contacted the May day function when I got a moment of connection but they didn't know what to do apart from telling me to reset the tablet which didn't work. They also said they have not come across this problem before.

Posted on Dec 28, 2013 2:28:30 PM PST
There is a huge problem with that. I hope it gets fixed. I want the new 7" hdx but want this resolved first.

In reply to an earlier post on Dec 28, 2013 5:49:36 PM PST
It may be your Kindle...or your Wi-Fi. It could also be sunspots, or something else, interfering with your Wi-Fi. My HDX had no such problem, the few times I used it for videos.

In reply to an earlier post on Dec 28, 2013 6:36:36 PM PST
We aren't the only ones having the WiFi drops. There are lots if people in the forum with the same complaint. I've read some posts in which they can't connect at all or drops after every couple of seconds or minutes. I have the problems will be fixed. I'm sending my 2nd one back today & hope the 3rd one works flawlessly

Posted on Dec 29, 2013 7:05:18 AM PST
There are other forums with the same wifi issues. I suggest calling support and making them aware of all these threads.

Posted on Dec 29, 2013 1:48:53 PM PST
Ihave to agree with the above, I just exchanged it for a new one thinking I had a defective unit...same thing.. the wireless doesn't work...its on - off off off.. off. off off off....on on off.. get it?

Posted on Dec 30, 2013 7:19:50 AM PST
Guess I'll add my name to this thread. I am having the same issue and have yet to come across a resolution. I'm using the 7", what a dissapointment. If I don't hear anything from Amazon acknowledging the issue I will be returning the kindle in ~7 days. Not worth having a tablet when WiFi doesn't work!
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Discussion in:  Kindle forum
Participants:  147
Total posts:  507
Initial post:  Nov 10, 2013
Latest post:  Dec 1, 2015

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