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Customer Discussions > Kindle forum

Can any one help with my problem?


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Showing 1-22 of 22 posts in this discussion
Initial post: Nov 18, 2012 7:18:36 PM PST
debbie says:
When I upload a book from my Kindle why does it not show up on Amazon? Is there something that I am not doing to show all of my books in my library?

Posted on Nov 18, 2012 7:21:17 PM PST
Debbie - Where are you getting this book from? All your Amazon-purchased Kindle books will show in "Manage My Kindle." If you are putting books from other sources onto your Kindle, those are not archived in your Kindle Library.

In reply to an earlier post on Nov 19, 2012 9:03:11 PM PST
debbie says:
When I go to shop in Kindle store on the menu button on my kindle and download a book it does not show on the manage my kindle. The only books that show on manage my kindle are the ones that I have downloaded directly from amazon on my pc.

In reply to an earlier post on Nov 19, 2012 9:09:40 PM PST
Bixillarla says:
Laura that is not true anymore. I purchased a book from another source and used the new Send to Kindle feature and it is now archived on the manage my Kindle page.

I have downloaded it from my archives to 2 other devices with no problems.

In reply to an earlier post on Nov 19, 2012 11:08:36 PM PST
When you download to your PC are you downloading to the Kindle for PC app, or are you downloading them using the transfer via computer option?

The only thing I can think of, if you're downloading to Kindle for PC is that your Kindle isn't registered to the same account as the Kindle for PC app.

In reply to an earlier post on Nov 20, 2012 4:18:42 PM PST
Last edited by the author on Nov 20, 2012 4:21:04 PM PST
debbie says:
I don't think you understand. I can download from my PC to buy a book and it shows up in the manage your kindle book list. I can send it to my Kindle however when I go to the menu button on my kindle and download a book it shows up in my kindle library but does not show up on Amazon under the manage you kindle book list. I cannot seem to find a way to have these books that I have bought through my Kindle to be transferred onto Amazon's library. I have checked my account and there is only one. I can transfer books to my kindle but cannot transfer from my kindle to pc.
I hope this is a clearer picture.

In reply to an earlier post on Nov 20, 2012 4:31:52 PM PST
Last edited by the author on Nov 20, 2012 4:34:06 PM PST
The Blade says:
It appears that (intentionally or not) you may have two Amazon accounts. When you buy from your PC it is from one account and you see it on the MYK for that account. When you buy from your Kindle, it is from a separate account and you would have to log into that account to see that book on the different MYK.

Books purchased through your Kindle should automatically show up in your MYK. You don't transfer them, they start off there.

To tell if this is the case, go to your MYK and select the "Manage Your Devices" on the left side of the page. If you do not see your Kindle listed there, then you have two accounts.

If you do not have two accounts, then I am at a loss as to why you do not see books bought from your Kindle. Suggest you contact Kindle CS (select the help menu item at the top of this page, select the orange "Contact Us" button on the right side of the page that comes up, follow the prompts and have them call you, they call back within seconds).

In reply to an earlier post on Nov 20, 2012 4:36:05 PM PST
Last edited by the author on Nov 20, 2012 4:42:16 PM PST
wilhelm says:
Did you do a sync on your device?

In reply to an earlier post on Nov 20, 2012 4:47:00 PM PST
Cool, I didn't know that. :)

In reply to an earlier post on Nov 20, 2012 5:30:32 PM PST
debbie says:
the only sync's that I have are sync and check for items (this is only for items that I have just downloaded from the PC to Kindle or Kindle to Kindle Store not from Kindle to Amazon manage your devices.

In reply to an earlier post on Nov 20, 2012 5:50:12 PM PST
debbie says:
thank you, I have looked it up to see if I have more than one acc't. My kindle is listed as well as my pc kindle and cloud kindle. I have sent an e-mail to amazon. Hopefully they will be able to resolve my problem.

In reply to an earlier post on Nov 20, 2012 6:09:52 PM PST
The Blade says:
Yep, if all three are listed then you only have one account and there is an issue that is beyond me. Hopefully Amazon can help you, but my experience with email replies has been less than stellar while phone contact has always been exemplary. If they don't get back to you with a good answer, try the call back system.

Best of luck.

In reply to an earlier post on Nov 20, 2012 6:17:01 PM PST
debbie says:
thanks for your help, much appreciated.

Posted on Nov 20, 2012 8:16:52 PM PST
Debbie. If you are using Internet Explorer then try a different browser when on the Manage Your Kindle page. Firefox or Chrome would be good alternatives. The latest version of Internet Explorer has a huge amount of conflicts with various parts of Amazon and the MYK page is probably the worst. It often doesn't show parts of the library. Sometimes it won't show any library purchases or even devices registered to the account.

In reply to an earlier post on Nov 21, 2012 7:10:48 AM PST
debbie says:
I am using Firefox. Thanks

Posted on Oct 13, 2014 9:34:22 AM PDT
I have downloaded many books directly to my kindle paperwhite (such are from gutenberg). I also have the Kindle app on my PC and would like to share these but they do not show up on the Manage Your Kindle page. It seems pretty bogus that there is no way to manage and sync all of the content that is actually on my Kindle with my PC. Am I missing something?

In reply to an earlier post on Oct 13, 2014 9:38:30 AM PDT
Last edited by the author on Oct 13, 2014 9:38:49 AM PDT
T. Cannon says:
The Manage Your Kindle Page is only going to show books that you got from Amazon. They have no way of knowing that you loaded books directly from another source.

In reply to an earlier post on Oct 13, 2014 9:53:00 AM PDT
King Al says:
Not quite true. It will also show personal documents that you send to Amazon (e.g. via "Send to Kindle".)

In reply to an earlier post on Oct 13, 2014 10:22:05 AM PDT
T. Cannon says:
Good point. I have not loaded an Gutenberg books but could they be loaded through the Send to Kindle feature so that they appear in Manage Your Kindle?

In reply to an earlier post on Oct 13, 2014 10:24:48 AM PDT
King Al says:
Yes, as long as each book is less than 50 MB in size.

http://www.amazon.com/gp/help/customer/display.html/ref=hp_pdoc_main_short_us?nodeId=200767340

Posted on Oct 13, 2014 12:50:15 PM PDT
You may have to select "Docs" under the pull-down list where it says "Show:" to see documents sent via Send to Kindle. I keep forgetting to do this, and then finally remember to do that, and I can see all my personal docs just fine.

In reply to an earlier post on Oct 13, 2014 12:54:04 PM PDT
CBRetriever says:
yes, that is where all my mobi files from Baen and the Humble Bundles are shown
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This discussion

Discussion in:  Kindle forum
Participants:  12
Total posts:  22
Initial post:  Nov 18, 2012
Latest post:  Oct 13, 2014

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