Customer Discussions > Kindle forum

"Loans" view selection missing from MYK?

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Showing 1-6 of 6 posts in this discussion
Initial post: Nov 19, 2012 9:16:57 AM PST
The option for viewing loans has disappeared from the selections under the "View" drop-down list on my Manage Your Kindle page.

This was quite handy to filter the MYK list and see only my library books to return them early, or delete them from my library.

Is anyone else seeing this same behavior?

Posted on Nov 19, 2012 9:18:07 AM PST
Do you have any library books checked out right now? I don't think it displays that option if no books are on loan.

In reply to an earlier post on Nov 19, 2012 9:21:23 AM PST
seedlady says:
yes, it seems to be gone. i just type in the title of the library book, which takes longer, but works.

In reply to an earlier post on Nov 19, 2012 9:22:29 AM PST
Yes, I have a few library books checked out right now - which is why I noticed. I want to return the one I just finished early, since there is quite the long waiting list.

If I search for those titles in the MYK, they show with "digital library" next to them, as they have in the past.

I also tried waiting for my entire archive to finish loading, to see if the option showed up then - still no "loans" viewing option. :-(

In reply to an earlier post on Nov 19, 2012 9:27:41 AM PST
 Ann says:
I've seen a few posts about this. Apparently, the Loans option is only showing up if you have a book checked out from the Kindle Owners' Lending Library. If you do, then the Loans filter will show your public library books as well as your KOLL book. If you're a Prime member and haven't already borrowed a book this month, try borrowing one.

You might want to contact support to make sure they're aware of the issue, and see if they have any new information about it. Use the "Contact Us" button on the right.

In reply to an earlier post on Nov 19, 2012 10:02:28 AM PST
I just finished chatting with kindle support. They checked themselves and also didn't see "Loans" (apparently they're not Prime members, either! LOL!) They thought it was likely an error, and have reported it. Hopefully it will be fixed soon.
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Discussion in:  Kindle forum
Participants:  4
Total posts:  6
Initial post:  Nov 19, 2012
Latest post:  Nov 19, 2012

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