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Customer Discussions > Kindle forum

Touch - Will not Import Collections

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Showing 1-25 of 44 posts in this discussion
Initial post: Nov 19, 2011 8:26:29 AM PST
M. Thomas says:

I a hope someone can help me because I am getting very frustrated. I spent the last few days updating and correcting my collections in order for them to be imported into my Touch. After I completed all that I loaded my 835 books onto the Touch, then tried to import the collections. They wouldn't work no matter what I did. I chatted with a CS rep and he said to either let it finish indexing, because this might be interfering or to wipe it back to factory default, import the collections, reload the books and then re-run import collections. I chose to go path #2. The importing collections worked when there were no books on it but when I try to report the collections after re-loading all the books they were not being imported into the collections which they belonged to. I know this process should work because I tried it with a second installation of k4pc on another computer with the same mobi files and it worked there. The process works on both the k4pc computers but will not work on the Touch. The Touch will have it's wheel spin for a minute or two but at the end there are no collections. Does anyone know if importing collections actually work on the Touch and what steps did you use? I would appreciate some feedback before I contact CS again to get a replacement.

Posted on Nov 19, 2011 11:46:16 AM PST
Sun44 says:
I have a Kindle Touch. Imported collections from another Kindle, worked fine. Then a day later Kindle Touch lost all collections, but at times collections would briefly appear then disappear. I suggest getting replacement unit as I am doing.

How did you make your collections? Did you make them with a Kindle app on a computer or tablet? I wondering if I might do that to have a backup of my collections. (Would put second copy of books into a folder on computer and make collections for that to be prepared for when Kindle loses collections.).

In reply to an earlier post on Nov 19, 2011 12:06:36 PM PST
M. Thomas says:

I was able to finally get them on, I had to put the books on the kindle in small batches of 100-150, then run the import collections feature. After several batches I got them on. Now it is re-indexing so I will get to finally use my Touch when it is finished. And here is an interesting thing, I just got a call from an Amazon rep who saw this post and called to check to see if I was able to get it to work. Wow, my respect for Amazon just went up another notch. Oh and by the way I used the Kindle for PC app to create them. I tried to have it import from my Kindle second edition but that one still has some links to some non-existent collections, and I didn't feel like cleaning out the old ones on the Touch.

Posted on Nov 22, 2011 7:41:07 PM PST
Patrizia says:
I'm on my third touch in a week an none of them import

In reply to an earlier post on Nov 22, 2011 8:03:06 PM PST
M. Thomas says:
@Patrizia: I am sorry you are still having trouble, luckily my second one is working perfectly, so far.

Posted on Nov 23, 2011 7:39:06 AM PST
Nancy Butts says:
I just got off the phone after a 30-minute conversation with customer support, having been escalated to a Kindle specialist. Unfortunately, we weren't able to solve the problem, but no one offered me a new Touch. Instead, they have escalated it again to the software developer, and are promising to get back to me in 48 hours (though with Thanksgiving tomorrow, that may make it longer.) If I find out anything, I'll post back.

In reply to an earlier post on Nov 23, 2011 9:22:39 AM PST
M. Thomas says:
Hopefully they will get it resolved soon, but just to clarify I didn't get my Touch because of this problem, I got a new one because the first one froze and would not un-freeze. Though Thankfully I have not had any problems with the second one and I am able to finally read on it.

Posted on Nov 23, 2011 12:06:29 PM PST
S. Frame says:
Is there anyway to Export from the Kindle PC software, I know you can download your books, but I can only see the option to import on the menu. Perhaps I just don't know how to use it properly, but it seems to me that Amazon would makes things easier for themselves and us owners if they simply gave you the option to control all your books on the PC, to include collections and then simply download them to any new Kindle devices you purchase.

In reply to an earlier post on Nov 23, 2011 12:12:25 PM PST
They can't do that because of the DRM (Digital Rights Management). It's sort of like a key and each Kindle device has a different one. Books downloaded to one device cannot be read on a different device. You have to download them from the source, Amazon usually, in order for them to be "keyed" to the device.

In reply to an earlier post on Nov 23, 2011 12:21:11 PM PST
S. Frame says:
So there is no way they could write the code to make the PC or MAC based Kindle software query any attached device for syncing and insure it is owned by the individual attempting to download the books and collections / sync? There has to be a simpler fix and still give the money hungry bastards their DRM.

Posted on Nov 26, 2011 7:20:23 PM PST
anneCwind says:
I have had my Kindle Touch for a week now. I just finished my third try of importing my 1,000+ books and then importing collections. As with the my first two attempts, it is not working. I started with a Kindle 2 and was thrilled with Kindle Keyboard. I pre-ordered the Kindle Touch and have been very disappointed. I will wait another week before I begin the process of returning it. Without collections it is unusable. If ANYONE figures out the trick of it, please share!

In reply to an earlier post on Nov 26, 2011 7:31:44 PM PST
M. Thomas says:
For me importing from a k2 has been hit and miss, I have had more success using the import function from the kindle for pc app. Try importing your books into the program, then import your collections there and then you should have more success. I also found if I import in small batches it works, that is a little more time consuming. Though I will say I do not think it is related to the Touch per se, I have had the same results when importing my k2 collections into k4pc, I think it might be due to the k2 using an older collections system.

Posted on Nov 26, 2011 10:18:43 PM PST
anneCwind says:
Thanks for the suggestion. I will try importing into the PC and then importing from there. I have previously tried importing collections with only 50 books on the Kingle Touch. I have imported from both my Kindle Keyboard and from my Kindle 2. (I keep my collections pn both.) None of these variations have worked. So I'm hoping the importing from a PC will!

Posted on Nov 28, 2011 3:29:41 PM PST
Last edited by the author on Nov 29, 2011 9:05:51 AM PST
CountryMouse says:
I just got my replacement Kindle Touch (the first had different issues), brought in about 1000 books from the Archives, then did the Import Collections from my Kindle 2 (which I had freshly synched up). No collections. Someone said wait and let it index all the books, then see if the collections show up. I'm hoping this will work, because the frustration level of the Kindle Touch is pretty darn high.

ETA: I got my collections--it just took about a half hour for them to show up on my home screen. Of course now I'm having the same problem I had on my first Kindle Touch. More in another post (archived items won't stay archived--the undead books).

In reply to an earlier post on Nov 29, 2011 2:01:45 PM PST
A. says:
@Carol I have a silly question, how did you import your books from the Archives? I have many ebooks and somehow I don't feel like adding them one by one. Thx

In reply to an earlier post on Nov 29, 2011 6:46:05 PM PST
CountryMouse says:
I brought the books in one at a time, by looking in the Archives on my Kindle Touch. I'd do about 4 to 8 at a time, waiting until they finished completely downloading, then do a few more. If there was an easier way to import them, I sure would've liked to know it!

In reply to an earlier post on Nov 29, 2011 7:30:56 PM PST
A. says:
@Carol Thank you. I did the same.

In reply to an earlier post on Nov 29, 2011 7:52:46 PM PST
CountryMouse says:
You're welcome. :-)

In reply to an earlier post on Dec 25, 2011 12:12:21 PM PST
Rena says:
I just got a new Kindle touch, and have been trying to import my collections from my previous kindle, without success. I spent all night putting the books onto the new kindle, and was very disappointed when importing collections didn't seem to have any effect.

I'm going to wait for a while, I guess, and see if it just needs time to index and archive things. I've got a little over 700 books on my kindle, so I'm really hoping to get this to work. Without being able to import my collections, using my new kindle is going to be a chore. :(

In reply to an earlier post on Dec 25, 2011 12:34:56 PM PST
Nancy Butts says:
Rena, I've had the same problem with two Touches now; and have been working with a Kindle Specialist and sending logs to the developers for a few weeks about it. Let me share with you what they've told me: this problem importing Collections is something that will require a software update to fix. They're working on it, but there is no date for when this will be available. They offered me a workaround, telling me to rename all my Collections so that nothing in the name of the Collection is the same as anything in any of my books. This includes the author's name, and any word in any title of any book in the Collection. I tried it, and found it too difficult to come up with a Collection title that wouldn't violate any of these restrictions. So what I ended up doing was manually creating Collections on my Kindle; but I don't have 700 books as you do. I've been told by other users that I could use the freeware Calibre to do this, creating collections on my Mac (or PC) and using the USB cable to sync them to my Kindle, but I haven't tried that. I'd like to be able to do this wirelessly anyway.

I realize this isn't good news for you (and as of today, I'm sending my second Touch back, because it has started spontaneously rebooting over and over). But I would encourage you, if you have the time, to contact customer service about it. I say that because I've now spoken to three Kindle Specialists, a supervisor, and a person in Amazon's upper levels of customer relations: and they told me that I was the only one having this problem! I told them that wasn't true, pointing to this thread, but I do think they need to hear about it from others having the problem.

Good luck!

In reply to an earlier post on Dec 25, 2011 11:53:35 PM PST
Rena says:
Thanks for the tips. I did contact them via the online chat method earlier today. They weren't really able to help, and merely suggested that I import things in smaller batches, like someone earlier in this thread was saying they did. They told me to try that before they were willing to move things up a step. I told them if this was the case, they needed to update their text on the import collections screen to give some indication of this, or like... you know, NOTIFY customers that if they have a large library, they may want to import books in small batches, because otherwise collection import may not work.

I promise you, if after archiving everything (it took me hours to do this), and re-importing books a few at a time and then trying to import collections, it still doesn't work... they are DEFINITELY going to hear from me again.

In reply to an earlier post on Dec 26, 2011 12:02:18 AM PST
Last edited by the author on Dec 26, 2011 12:03:34 AM PST
I've had the same problem with importing collections. Working with CS as well. Was told it would need to be a software update as well. Only difference in our stories (I have even had two replacements sent out to me for different reasons than the collections issues) is that the customer service reps I've been in contact with told me it is a know issue and many people are having the problem.

No known date of update.

I rebuilt and resorted all my collections. On the upside I came up with some snazzy new names for my collections!

ETA - not all Touches have the importing collections issue. Which I am sure only makes figuring out the bug for the update more difficult.

Posted on Jan 2, 2012 5:30:19 AM PST
Last edited by the author on Jan 2, 2012 5:34:04 AM PST
Vicki says:

I have 1900+ books in 161 collections on my Kindle 3.

All of which 1900+ books I've spent more than a month gradually downloading to my Touch.

So no, I'm not going to create new collections on my Touch.

Way to go Amazon. Fix this.

In reply to an earlier post on Jan 2, 2012 10:22:58 AM PST
Last edited by the author on Jan 2, 2012 10:23:42 AM PST
Rena says:
As an update, I've now chatted online with two different kindle specialists, and finally spent a while on the phone with one. As of now, all my books are back on my kindle (I had them all, deleted them all, tried to import with fewer books on it, it didn't work, they had me download them all again.) We also tried re-setting factory defaults, hard resets of the kindle, etc.

The one I spoke to on the phone said there were only 2 other 'tickets' created before the one he was creating for mine, so I think this might get fixed faster if more of us call them up and make sure they're creating additional tickets on this issue.

In reply to an earlier post on Jan 2, 2012 10:37:06 AM PST
I will call again, my "ticket" hasn't gotten a follow up in over 10 days.

Doing my part for proper KT Collections in 2012!!

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Discussion in:  Kindle forum
Participants:  18
Total posts:  44
Initial post:  Nov 19, 2011
Latest post:  Apr 23, 2012

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