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Fire doesn't want to charge!


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Showing 1-25 of 26 posts in this discussion
Initial post: Sep 20, 2012 3:33:00 PM PDT
Voyager says:
Is anyone else having trouble getting their Fire to charge? I have gone thru several USB cords thinking that perhaps it was me causing the wires to break from so much use but I now find that it appears to be the female connection on my Fire. The male end is loose and wobbly causing sporadic charging, one sec the light will be green indicating charging and the next it will go red and the icon turns white. I'm really annoyed and thank goodness for the extended warranty.

In reply to an earlier post on Sep 20, 2012 3:48:03 PM PDT
I'm having the same problem. I have to continuously monkey around with it to get it to start charging. It has been doing this for months but I didn't want to send it in to get fixed because I would have a hard time living without it:) Sorry I don't have an answer but wanted you to know you are not alone!! I think I'm going to order the 4G Kindle. Hope it doesn't have the same problem!

Posted on Sep 20, 2012 3:57:47 PM PDT
Call kindle customer service and explain.
They will send a replacement

Posted on Sep 20, 2012 4:10:59 PM PDT
G. Pittman says:
I had the same problem with my daughter's kindle. I called customer service and they sent me a replacement within 2 days..

Posted on Sep 20, 2012 4:14:59 PM PDT
Noelle says:
I have had this problem a few times and thought it was my charging cord too but all I have had to do was turn the Fire off,wait a few minutes and then turn it back on again. It reboots it and starts to charge with no further problems.

In reply to an earlier post on Sep 21, 2012 4:11:56 AM PDT
Hi Noelle, yes, I do that all the time but I still have to really mess with it to get it charging. I guess I will try customer service as suggested. Thanks for your input!

In reply to an earlier post on Sep 25, 2012 11:39:01 PM PDT
My wife had the same problem at first. First plug your Kindle into your laptop or desktop and see if it charges. If it does, then the cable and connectors are fine. Then using one of your USB to wall plug adapters (not included) try it again in several different wall electrical sockets. If it doesn't charge then, the problem is with the socket adapter. The problem with some of those Chinese made adapters, is that their prongs are not in spec. They are not making contact inside the wall socket, and therefore, you're not getting power via the adapter. Compare the prongs to any of your household appliances and you'll see what I mean.

Posted on Sep 26, 2012 12:01:54 AM PDT
Contact customer support. They'll have a new one out to you in two days and will send you a label to return the old one.

TO CONTACT KINDLE CUSTOMER SERVICE:
Click on this link and fill in the information. https://www.amazon.com/gp/help/contact-us/kindle-help.html/?nodeId=200127470
You may have to sign in. I would use the PHONE or CHAT options.
Do NOT use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

Posted on Nov 7, 2012 8:46:11 AM PST
Mine was doing the same thing. I called customer service and they are sending a replacement. Just be aware - this is obviously a design defect but I could get no one to admit that, although they DID tell me nothing has been done to change this problem. I also got a few different answers about warranty on the replacement - there isn't one. One person told me it was6-12 months. When I asked for specifics I was connected to a "specialist" who said the warranty would only be as long as my original kindle (ends in about 10 days and I haven't got the replacement yet). If a replacement of the replacement is needed within your first warranty time period, you get a 90 day warranty. So - if there's a problem with the replacement, I'm screwed. AND when asked if the replacement would be a new kindle, I was told they could not tell me that, that even they didn't know if it was new or refurbished. I laughed and said, "Then how do you know the one I received intially was new???" How bizarre is that?? So - if the replacement develops the same issue, I will be buying an iPad.

In reply to an earlier post on Dec 6, 2012 10:10:48 AM PST
[Deleted by the author on Dec 6, 2012 10:11:24 AM PST]

In reply to an earlier post on Dec 6, 2012 10:12:16 AM PST
Tina says:
Thank you so much for this link! It was very helpful. :)

In reply to an earlier post on Dec 8, 2012 7:59:57 AM PST
I've had charging issues from day one. Too lazy to do anything about it. Except buy an iPad when I can. I once owned a crummy Cutlass Supreme too. Never again. We know what happened to Oldsmobile.

Posted on Dec 27, 2012 2:59:02 PM PST
are you guys using an actual kindle amazon branded charger or a cheap knock off one?? wondering if its the kindle or the charger...

In reply to an earlier post on Jan 9, 2013 3:53:03 PM PST
This is what I find as well. Guess I will use the extended warrantee and call customer service for a replacement. It started out fine but now 3 months later no charger works.

Posted on Jan 16, 2013 6:48:34 PM PST
My first Kindle quit charging after 6 months and yes I was using the original charger that came with it . I first tried a new charger and that did'nt help so I called Amazon and they sent me a replacement. I started having problems with the the replacement about. 2months after I got it...so I guess at this point I stuck with it.

Posted on Feb 19, 2013 1:58:42 PM PST
I had the same charging problems that you are having and I changed the battery and it happened again. I called customer no service and they said because I tried to fix the problem myself that they would do nothing but offer me about $10 off a new one.Why do I want a new one that could do the same thing? I have two Kindle Fires for my kids and Everyone said that customer service was quick to help but that is not always the truth. I will not buy another Amazon product.

Posted on Apr 7, 2013 7:15:35 AM PDT
THFC70 says:
My son got the Kindle Fire for Christmas and is so disappointed with it. Charging is a real issue. It will only charge when the battery is completely dead and won't charge when in use, so he has to use it till it runs out, then do without it whilst it charges up. Rubbish when reading a book. And its is very hit and miss when charging. Plug it in to charge, and it automatically turns on - so won't charge. Turn it off, then plug in the charge, and it turns on again and won't charge! It seems to have to be on charge turned on, run itself out of charge, then starts to charge up. Total waste of time, he rarely bothers using it. Some days it doesn't charge at all.

Posted on Apr 7, 2013 10:02:47 AM PDT
Ali says:
I am having charging issues as well. My kindle is about 5 months old. Hard to get it to charge and harder to hold a charge. It says it is fully charged but will only last for about an hour or less.

In reply to an earlier post on Jun 1, 2013 5:50:37 PM PDT
Salsa says:
I was having problems with mine as well. Initially no problems, then periodic issues that required innovative positions when charging so the charger connected in the charging port, and then nothing. Zip. Nada. Bought an outrageously priced authorized charger and it worked intermittently for about 3 weeks then nothing. Zip. Nada. Called customer service and my kindle is being replaced even though my warranty is over. Very happy with the service I received and hope the new kindle will not be a repeat problem. Thank you Amazon!

In reply to an earlier post on Jul 13, 2013 8:07:30 PM PDT
SamE says:
Do they still do that? My kindle has the same problem.

In reply to an earlier post on Aug 1, 2013 11:11:07 AM PDT
Wysteria says:
Kindle Fire 7", LCD Display, Wi-Fi, 8 GB - Includes Special Offers
My Kindle just started having the same problem. I bought a new cord thinking that this was the problem, but the charge light still does not come on. I think I have a warranty, but since my recent move, I can't seem to find the box with the manual and warranty in it. Any idea where I can go to have it repaired?

In reply to an earlier post on Aug 1, 2013 11:23:19 AM PDT
call amazon they have your warranty information attached to your account. *if you purchased an extended warranty they may or may not have that information. Calling them is the first step. Go to the top of the screen ... find help, click and have them call you. They usually call within seconds of you hitting the enter button

In reply to an earlier post on Aug 1, 2013 11:25:14 AM PDT
The warranty is for one year. Contact customer by clicking the blue Help link near the top center of this page, then the yellow Contact Us button on the right. Use Live Chat or Call Me, not e-mail.

In reply to an earlier post on Mar 20, 2014 9:38:57 AM PDT
[Deleted by Amazon on Mar 20, 2014 1:45:25 PM PDT]

Posted on Oct 29, 2014 7:10:31 PM PDT
Lisa Pearson says:
First, let me say I am not responsible for any damage this might cause to your kindle. I have created a "FIX" for the problem. Probably voids any warranty, though. But works great. Using an aluminum soda can, I cut a small strip of aluminum from the top. (Not the side, the metal is too thin.) The strip measures about 2.5-3.0 mm wide by about 6-7 mm long. I then used a thin piece of cardboard, about the thickness of 6 or 8 pieces of paper, and folded the aluminum strip in half over the edge of the cardboard so the final product looks like a small square from the top, or looking from the side, it looks like a long, thin "U" with a separation of about 0.3 mm. Looking at the end of the Kindle where the charger plugs in, the plug runs sideways. Inside the plug and near the bottom side, you will see a thin strip extending from the back of the plug, straight out toward you. This is the part of the plug that makes the connection to the charger. DO NOT DAMAGE THIS IN ANY WAY. Here comes the tricky part. Again, looking at the charger connection on the Kindle, using a pair of tweezers to grasp the aluminum piece from side to side at the bottom of the "U", insert one side of the "U" piece between the PLASTIC of the frame and the METAL of the plug. The other side of the "U" piece will enter into the charge plug. AGAIN, DON'T DAMAGE THE PLASTIC PIECE NEAR THE BOTTOM OF THE PLUG. After the"U" piece is inserted, it will wrap over the upper side of the charger plug and act as a shim, applying a little more force on the connection when the charger is plugged into the Kindle. The first time you try to plug the charger into the Kindle it may be very difficult. It may be necessary to use a small set of tweezers or pliers to flatten the "U" piece a little more to make it fit over the top metal of the plug. But, once the charger plugs into the Kindle it should make the charge connection every time. I have done this to all three of my Kindles and have been amazed at how simple the fix is and how well it works. I just have not been able to figure out how to make any money at it. If someone does, please keep me in mind. Ken Pearson. (night.owl99@yahoo.com) Oct 28, 2014
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This discussion

Discussion in:  Kindle forum
Participants:  24
Total posts:  26
Initial post:  Sep 20, 2012
Latest post:  Feb 3, 2015

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