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Customer Discussions > Kindle forum

Kindle frequent reboot


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Showing 1-7 of 7 posts in this discussion
Initial post: Dec 24, 2012 7:24:20 AM PST
R. Caniglia says:
My 4yr old Kindle spontaneously reboots every couple of hours. It sometimes shows a black screen, either half or full. I think it's dying. Anyone out there know how this progresses?

In reply to an earlier post on Dec 24, 2012 7:51:12 AM PST
I suggest you contact Customer Service, Dana. They will troubleshoot with you, and if it needs replacing, they MAY offer some type of discount on a new or refurb Kindle, but DO bear in mind the Kindle is 4 years old, so maybe not. Good luck!

https://www.amazon.com/gp/help/customer/contact-us

I suggest using the "Phone" option. You send your phone number, and they call back, usually within a minute or less. Keep in mind it IS Christmas Eve, so they may be more busy than usual, and it may take just a little longer, but probably no longer than five minutes.

In reply to an earlier post on Dec 24, 2012 7:53:52 AM PST
R. Caniglia says:
Hey, thanks. Have a good Christmas.

In reply to an earlier post on Dec 24, 2012 7:55:51 AM PST
You're welcome. Merry Christmas to you, too. :)

Posted on Dec 24, 2012 10:40:02 AM PST
You might try a factory reset first. All Kindles start acting up when they get too many books on them, so a few times I've just wiped mine clean and downloaded the books I *really* wanted.

Posted on Dec 24, 2012 10:59:55 AM PST
R. Caniglia says:
Factory reset. No harm trying first. Thx.

In reply to an earlier post on Dec 24, 2012 11:06:07 AM PST
George says:
Hi Dana,

OK, this may sound like weird advice at first, but shake it a little and listen for any rattles inside. If there are, chances are you have a screw loose - well not you (as far as I know), but your Kindle. The loose screw(s) can sometimes bridge circuits on the circuit board and cause a short. If you think this is a possibility and you have not had any sucess with the Amazon tech support recommendations (definitely try those first), pop open the case with a small flat blade screwdriver or a pocketknife (gently slide it into the seam between the two halves of the case and work your way around the edge prying it open). Once you have the case open, shake out the loose screws (some of them are really tiny!). If you can see where they go and feel confident you can put them back in, do so, but unless the circuit board or any pieces attached to it are loose, you probably can just leave them out. Then just snap the case closed again and see how it goes.
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Discussion in:  Kindle forum
Participants:  4
Total posts:  7
Initial post:  Dec 24, 2012
Latest post:  Dec 24, 2012

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