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Customer Discussions > Kindle forum

Kindle Fire-Frozen?


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Showing 1-25 of 46 posts in this discussion
Initial post: Dec 29, 2011 8:17:21 PM PST
Mon Lapin says:
I got a Kindle Fire for Christmas. I have had no problems with it and all my books and apps have worked well so far until...I was using my Kindle Fire earlier today to read and play Words with Friends (that came pre-loaded on it). I left it at home and when I came back about 3 hours later and it had a black screen and won't turn on. I thought maybe it was dead, so I plugged it into the charger. The power button didn't light up like it usually does and it won't turn back on. Has anyone else had this problem and do you know how to fix it? I looked up troubleshooting and it says to hard reset but I don't think that works if it won't even turn on. Help! I am terrible with technology!

Posted on Dec 29, 2011 8:34:39 PM PST
If you have charged it, try holding the power button down for 20 seconds to restart it.

Posted on Dec 30, 2011 8:06:49 PM PST
Mine froze too - I don't have the box to return it in either, so if someone has any ideas on how to fix it I would really appreciate it D:

Posted on Dec 30, 2011 8:10:09 PM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 31, 2011 6:03:01 AM PST
LOL- I should have clarified. I'd already done this about fifty times and it's still not working. How else do you unfreeze it?

In reply to an earlier post on Dec 31, 2011 6:07:10 AM PST
Yes. Same problem. Let battery run down and restart. Also, amazing how hard it is to delete books

Posted on Dec 31, 2011 6:09:26 AM PST
@ Maryclaire M. Koch
Is it frozen, or dead? call CS and ask for a return voucher... you can take it to a packing store and get it packed properrly, dont let the "no box" keep you from returning a defective product. If you have tried to hard bood it and it isnt responding.. something must be wrong.. If CS knows a fix they will talk you through it, then you can come back here and post!

https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&nodeId=200127470&initialIssue=asin-order&ref_=hp_kindle_cu_kh_&protocol=https&returnURI=%2Fgp%2Fhelp%2Fcontact-us%2Fkindle-help.html

In reply to an earlier post on Dec 31, 2011 8:51:35 AM PST
You don't need to have it repacked for a return if you opt for an exchange and not a refund then you can return it in the box the new one comes in.

Posted on Jan 9, 2012 5:17:34 PM PST
thanks @ W. Brooks. Holding power button restarted mine.

Posted on Apr 2, 2012 5:26:15 PM PDT
Mine was browsing on Pinterest and froze, I thought the screen would turn off after a while but it didn't, I tried to let it fall asleep but it remained lit up, then I saw your post on holding the power button for 20 seconds, which I thought I had, but turns out 20 seconds pushing a button is longer then I thought, it worked!! Thanks!!!!!!!!!

In reply to an earlier post on Apr 17, 2012 1:47:22 PM PDT
Yes! It worked for me as well. Thank you!

In reply to an earlier post on May 27, 2012 10:49:39 AM PDT
J. Jenkins says:
thank you for your post! i was about to flip out on my kindle and you are right 20 seconds is a long time. it worked for me!

Posted on May 31, 2012 3:48:33 AM PDT
C. Schaber says:
same thing happened to me. thanks so much for the 20 second holding of the button - it is a long time but it works!

Posted on Jun 13, 2012 12:19:13 PM PDT
I was on facebook and mine froze. I was about to freak out because I just got it but then I read this post about holding the power button down to 20 seconds. Worked!!! Thanks so much!!!

In reply to an earlier post on Jul 20, 2012 9:57:34 PM PDT
Fghh says:
thanx this waws helpful and it worked

In reply to an earlier post on Jul 20, 2012 9:59:19 PM PDT
Fghh says:
THANX FOR UR HELP IT WORKED AND IM HAPPY NOW

In reply to an earlier post on Aug 15, 2012 5:55:17 PM PDT
Jessaroni says:
thank you! it was froze for 2 hours and this helped :)

Posted on Aug 15, 2012 6:00:44 PM PDT
Rogue says:
Please read this regarding freezing or locking up on your Fire. Thanks!
Benefits of Hard Reboot
It isn't really a defect in the product. I'm sure you've had a PC freeze up on you once or twice over the years. The Fire has a limited amount of RAM memory. Over time more and more of that memory can be taken up by bits and pieces of apps and web pages that don't cleanly close or exit. Given enough of this "Garbage" for lack of a better word clogging the memory there becomes less room for the Android operating system to operate. That is when it will lock up or freeze as it tries to find room to work. What we need to do is clean house every so often to restore as much free system memory as possible. System memory being separate from storage memory. What should be done periodically is a "Hard Reboot". This is not a device reset so no data will be lost in the process and your device will operate smoother and faster.
First you should recharge your device for a full 4 hours, regardless of what the charge indicates. Over time the charge indicator and the state of battery charge can get out of sync. This reset will correct that as well.
After the 4 hours disconnect your charger.(Very important step).
Hold the power button in for a full 30 seconds, count them off, don't guess.(This is also very important) Continue holding past the "shutdown request" screen. At the end of the 30 seconds, release the power button and then press once briefly to restart your Fire. It will take a few minutes to restart.
Once you have done this your RAM memory will be free of clutter and the charging indicator will be back in sync. Depending on your usage, I recommend once a week. If someone is a gamer or you do a large amount of web browsing, Facebook, etc. you may need to do it more frequently. Definitely do it as soon as you notice a slow down in performance such as longer times to open apps or web pages, etc. Do these simple steps and you should get a lot of enjoyment out of your device without the dreaded lock up. Enjoy your Fire! Glenn

Posted on Nov 14, 2012 4:05:21 PM PST
[Deleted by the author on Nov 14, 2012 4:05:40 PM PST]

Posted on Jan 20, 2013 1:37:39 PM PST
T. White says:
How do I fix my kindle fire when it says it needs to reboot I don't know what to do!!

In reply to an earlier post on Mar 24, 2013 8:04:01 PM PDT
thank you so much and my friend that kindled froze thanks you to

Posted on Jun 1, 2013 5:37:19 AM PDT
Punki says:
When powering up only thing that happens is kindle banner comes on screen held button down for 20 seconds no change

In reply to an earlier post on Jun 4, 2013 11:48:22 AM PDT
Playfilly36 says:
AM SO SAD! All of a sudden my kindle fire ran out of power. I have plugged it in
To recharge. No lites show up. The red lite
comes on & off. Then just stays off. When it stays on for a minute I see the battery Icon
top right is just outlined in red and doesn't show any
charging happening. Does anyone else have this problem? Please help.

Posted on Jun 8, 2013 6:00:03 PM PDT
Playfilly36 says:
I am adding to my post of my problem above.
I used my charger from my 1st old blk &whys kindle.
I wasn't a lose fit like my charger from the fire. I got it charge to 30%
Over 24 hours of charging. I watched it charge &it just flicked on and off the charging. It would say charging
Then the word charging went away a few seconds later and quit charging.
I cant use it while it is plugged in as it is still dead. PLEASE HELP I AM DESPERATE.

In reply to an earlier post on Jun 9, 2013 2:35:58 PM PDT
Playfilly36 says:
Same problem with charging problems here.
The answer i got from kindle is that there is no fix. Have
To buy a new kindle. My kindle fire is 2 months past the 1 year warranty. Now they expect me
to buy another new kindle fire. Think I will look into buying
A Nook.
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Discussion in:  Kindle forum
Participants:  34
Total posts:  46
Initial post:  Dec 29, 2011
Latest post:  Aug 20, 2015

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