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How to buy Kindle


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Initial post: Nov 25, 2012 7:23:16 PM PST
I've been buying products on Amazon for years, and I never had this problem: I'm trying to but a Kindle Fire HD and I can't find an "add to shopping cart" or "Purchase" or similar button ANYWHERE on the page. Ths is frustrating! What am I missing?

Thx
jkm

In reply to an earlier post on Nov 25, 2012 7:25:55 PM PST
Dittie says:
Which Fire HD is it?

In reply to an earlier post on Nov 25, 2012 7:28:00 PM PST
The 8.9" 32 GB Kindle Fire HD

In reply to an earlier post on Nov 25, 2012 7:35:27 PM PST
Last edited by the author on Nov 25, 2012 7:38:49 PM PST
Dittie says:
Okay, I checked both with and without special offers and the button is there to add to cart. You don't have that?

ETA: You might try clearing your cookies and/or rebooting your computer.

In reply to an earlier post on Nov 25, 2012 7:40:19 PM PST
No! Where on your screen is it located? I was on the screen that has pictures of several versions of the Kindle fire across the top, a "Quantity" drop down box and a selection of accessories on the right side, and about 25 pages of product description and customer reviews.

In reply to an earlier post on Nov 25, 2012 7:43:07 PM PST
Dittie says:
The giant yellow Add to Cart button is right under the quantity drop-down box near the top right. If the button isn't there, I'd clear cookies.

In reply to an earlier post on Nov 25, 2012 7:47:40 PM PST
Thx. I'll clear cookies AND reboot. But, I have to say, if I made my living selling stuff on the web, that's the one button I'd make sure NEVER disappeared

In reply to an earlier post on Nov 25, 2012 7:50:04 PM PST
Dittie says:
lol

Unfortunately, it's not really an Amazon thing. Clearing cookies can resolve a multitude of silly little inexplicable problems so hopefully that will take care of it.

In reply to an earlier post on Nov 25, 2012 8:04:40 PM PST
I cleared cookies and rebooted and the button still doesn't appear. However, thanks to your hint I positioned the pointer over the area where you said the button should be and it turned into the little hand. I then clicked and wala! the Kindle was added to my cart. So, the button was there, just invisible.

Aint technology wonderful!
Thanks for your help. Now my wife will get her Kindle Fire for Christmas!

In reply to an earlier post on Nov 25, 2012 8:05:54 PM PST
Dittie says:
Go figure. lol

You're welcome. Merry Christmas!

Posted on Nov 25, 2012 8:09:23 PM PST
Jerry - Are you using internet Explorer as your web browser? If so, it's been known to behave very badly with the Amazon website. I am using Chrome and find things run much more smoothly. Just a thought :)

In reply to an earlier post on Nov 25, 2012 8:19:29 PM PST
I am using Internet Explorer. Never had problems before, but guess there's a first time for everything!

Thanks for the tip.

jkm

In reply to an earlier post on Nov 25, 2012 8:20:16 PM PST
flipoid says:
I find that Firefox also works for some sites that have problems with Internet Explorer.

Posted on Nov 25, 2012 8:24:44 PM PST
Dittie says:
For what it's worth, it's kind of hard for someone not using IE to say that there are widespread problems with it. I use it exclusively and I've never had any problems with the Amazon site.

In reply to an earlier post on Nov 25, 2012 8:27:50 PM PST
After having been on these forums everyday for the better part of a year, I hear about IE problems a lot. My husband also recently switched to Chrome from IE, and he was also having all kinds of website issues with various sites. Additionally, I am forced to use IE 8 hours a day at work, so I do have experience with it :)

In reply to an earlier post on Nov 25, 2012 8:31:05 PM PST
Dittie says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Nov 25, 2012 8:31:29 PM PST
I also use it exclusively and have also never had problems. I know you commented that this isn't an Amazon thing, but IE is the most commonly used browser and Amazon designs the web site, so one would think they would make SURE that button ALWAYS appears with IE (and all other popular browsers, for that matter). First time I've seen what I consider signs of sloppy business practices on the part of Amazon. A truely trivial problem that could have major business reprocussions. I was almost ready to give up and go to Best Buy (now that's desperation!).

Posted on Nov 25, 2012 8:35:08 PM PST
Mary says:
I too use IE only and it works flawless with amazon for me and has for years. I keep every thing updated and do routine maintenance. Mary

In reply to an earlier post on Nov 25, 2012 8:35:10 PM PST
Dittie says:
That's just it, it could be any number of other things or a combination thereof. By default, it's not automatically an IE thing just because you're using IE.

In reply to an earlier post on Nov 25, 2012 8:38:22 PM PST
I was responding to this part of your post " it's kind of hard for someone not using IE to say that there are widespread problems with it." If I misunderstood what you were trying to say, then I'm sorry :)

Posted on Nov 25, 2012 8:39:57 PM PST
There was a huge issue with IE a few months back when all books downloaded for transfer via USB had an invalid file extension. I'm not sure whose fault it was, but it was a bit of a nightmare for people who get their books that way.

Posted on Nov 25, 2012 8:42:20 PM PST
The Blade says:
To add to what could be the problem (but not necessarily IS the problem) is that the "button" is a graphic. Some ad blockers have been known to misbehave and block things that are actually needed. This can happen because of a problem with the ad blocker or because the user has inadvertently blocked a site that a company uses to store that graphic. The code is then still there, but the graphic is not visible, i.e you can hit the button and get the appropriate response (as happened here) but can't see the button graphic.

Simply a possibility.

In reply to an earlier post on Nov 25, 2012 8:43:24 PM PST
Good to know...I had never heard of that.

In reply to an earlier post on Nov 25, 2012 8:44:26 PM PST
Dittie says:
No problem, but that comment wasn't directed to you or any one person in particular. By the same token, my not having problems Amazon web site problems while using IE doesn't mean others don't, simply that it doesn't automatically make the browser the culprit.

In reply to an earlier post on Nov 25, 2012 8:45:46 PM PST
Dittie says:
Ah, thanks.
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Discussion in:  Kindle forum
Participants:  9
Total posts:  30
Initial post:  Nov 25, 2012
Latest post:  Nov 26, 2012

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