I waited to order my Paperwhite until late November. I am always hesitant about being the "first" to buy a new device until some reviews are in. With all the hub-bub about the "pink-green" screen issues, I was glad that I waited. But, I wanted the PW enough that I couldn't wait any longer, so I took the chance that the newer shipments might have the problems solved. No such luck! I've kept using my new PW for a week and I am trying to ignore the pink-green syndrome as much as possible. However, in certain ambient light situations, it is just too distracting. So yesterday I pulled the trigger and called Kindle Customer Service and explained the problem.
I was quite surprised to hear that the service rep. "had never heard of any such screen problems.". Huh! After all the internet buzz about the screens being "blotchy" she was unaware of the issues. Now this was not on of the "offshore" reps but a "local" rep and supposedly not a newbie. Well, after she checked her computer files, she saw that this was indeed a common problem and offer to send me a new PW via 2 day free shipping. Then she said that this is a "one time deal", Amazon will replace the PW ONCE and then if the problem is found in the replacement unit "I would get the choice of keeping the defective unit and getting a $30.00 refund. or returning both units for a full refund." So no more multiple returns until you get the unit without problems.
I can understand Amazons situation, they were inundated with a bunch of imperfect screen Paperwhites and they were unprepared to keep up with the multiple returns from the same customers. I do feel a bit disappointed that I may have to accept a defective unit or not have a Paperwhite at all. So I'm keeping my fingers crossed till tomorrow and hoping that the new unit will be, if not perfect, at least much improved. Even though I've only had my PW a week, I'm spoiled and am not willing to go back to the non-lighted Kindle!
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