Customer Discussions > Kindle forum

unfreeze the kindle screen

Sort: Oldest first | Newest first
Showing 1-25 of 28 posts in this discussion
Initial post: Apr 2, 2012 6:22:23 PM PDT
Kindle scree is frozen.

Posted on Apr 2, 2012 6:22:49 PM PDT
LEJ says:
Press on the power button until it automatically shuts down. Then restart.

In reply to an earlier post on Apr 2, 2012 6:25:27 PM PDT

Posted on Apr 2, 2012 6:43:44 PM PDT
i have tried the hard boot and i am still frozen

Posted on Apr 2, 2012 11:53:45 PM PDT
I am having problem trying to unfreeze my screen-have tried to hold power button but still frozen. any ideas?

In reply to an earlier post on May 30, 2012 6:37:30 PM PDT
J. Collard says:

Posted on Jun 1, 2012 7:21:43 AM PDT
I"m having the same issue...have tried holding the power button for 15 secs nothing is working, been frozen since last night. :(

In reply to an earlier post on Jun 1, 2012 7:27:12 AM PDT
Seven to ten seconds will turn it off/on, as opposed to sleep/awake. Thirty seconds will reboot it. Wait for the progress bar to fill before you proceed.

Posted on Jun 1, 2012 9:07:12 AM PDT
cindy White says:
my kindle froze and nothing would work. It was only 6 months old. Customer service was great and had a new one to me in only 2 days. My best friend had the same problem, and the same results from customer service. :0)

In reply to an earlier post on Jun 1, 2012 9:09:06 AM PDT
cindy White says:
Call customer service. This happened to both my friend and myself. We had a new one within 2 days

In reply to an earlier post on Sep 15, 2012 10:09:39 PM PDT
My screen was frozen for two days,nothing worked until I fallowed your instructions.IT WORKED!!!!!!
Thank you so much,i can read my books again:)

Posted on Apr 11, 2013 5:00:20 AM PDT
Thank you so much for the help! I thought i was gonna have a melt down! hahahaha

In reply to an earlier post on Nov 24, 2013 6:25:46 AM PST
Amanda G. says:
thanks man

Posted on Feb 6, 2014 1:35:07 PM PST
this sucks

Posted on Apr 2, 2014 2:58:39 PM PDT
Jo says:
Kindle frozen, progress bar frozen half way across it has been like this all day. Yesterday kept freezing and rebooting of its own accord. When rebooted only need to turn page twice and it freezes again.

Posted on Apr 17, 2014 7:45:43 PM PDT
tigger says:
Mine has been frozen for 6 months do I call customer service or not. I have no idea what to do.

In reply to an earlier post on Apr 17, 2014 8:42:05 PM PDT
Mike says:
Why ever would you wait six months?! Of course, contact Kindle customer service. Start with the help link at the top of this page and then the orange contact us button on the next.

In reply to an earlier post on Apr 17, 2014 8:44:09 PM PDT
tigger: Which Kindle do you have? Here is a link to help you, if you don't know:

List of e-ink Kindles:

List of Fires:

It would help us to try to help you if you told us which model Kindle you have. But try one of the following (try it a few times if you need to, before giving up):

For an e-ink screen Kindle: Try a hard reboot - hold the power switch in the 'on' position for 30 seconds (count them slowly) and then wait until the Kindle reboots - that will take some minutes. Unplug it from any power source and don't touch any keys until it reboots.

For a Fire: Try performing a hard reset on your Kindle Fire. Unplug the Fire from all power sources and then press and hold the power button for 20 seconds (count them slowly) and then release. Ignore any shutdown messages. After the device has completely turned off, press the power button to restart your Kindle Fire.

For Fire HD2 and Fire HDX:
Make sure it has at least a 50% charge. Leave it plugged in.
Hold the power button for a full 20 seconds disregarding any 'Power Off' notices.
Stop pressing the power button.
The flickering "kindle fire" logo should appear and it will turn back on.

If that does not help, Use the large orange Contact Us button to the right to contact Amazon Kindle CS and talk with them about it - use the live chat or the call back feature if you can, not email. If you can't see a Contact Us button on this page, then go to and contact CS. Use Live Chat or the Call Me Back feature and NOT email, as they will have your account details available to them immediately when you talk with them.

In reply to an earlier post on Apr 17, 2014 8:51:05 PM PDT
[Deleted by the author on Apr 17, 2014 9:01:35 PM PDT]

In reply to an earlier post on May 5, 2014 7:36:01 AM PDT
MALSIE says:

Posted on Jul 11, 2014 6:50:26 AM PDT
jon ramsier says:
Thank you soo much i had to hold it down and it worked. It has been down since last night I am sincerely greatful :)

In reply to an earlier post on Jul 11, 2014 9:52:55 AM PDT
Jack Getz says:
Hold it on 30 seconds then let it reboot with the switch in normal position for about 10 more with the switch released.

In reply to an earlier post on Aug 10, 2014 6:59:24 PM PDT
Brenda says:
was it free

In reply to an earlier post on Aug 10, 2014 7:04:46 PM PDT
Huh? Why did you dredge up a two year old thread to say this? It doesn't matter how much your Kindle cost. Amazon still backs it with their one-year warranty.

Click on this link and fill in the information:
You may have to sign in. I would use the PHONE or CHAT options.
Do *NOT* use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

Posted on Nov 8, 2014 4:00:40 PM PST
Thanks Boo-Dittie! I just bought mine at a yard sale for $5 with a dead battery. 30 minutes on charger and 30 secs on the power button and it works. I love yard sales!
‹ Previous 1 2 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

Discussion Replies Latest Post
Welcome to the Kindle Discussion Forum - A Congregation of Kindle Enthusiasts
0 Mar 20, 2015
Meet other story lovers at Write On by Kindle
60 7 days ago
Enjoy your print books and personal documents on your Kindle with Kindle Convert.
0 Feb 2, 2015
Australian/Kiwi kindle users thread #4 - "the BBQ" 3774 2 minutes ago
Freebie Books - Links Only - No Self Promotion IV 1420 2 minutes ago
What happens someday if Amazon closes down kindle? 34 2 minutes ago
Fire TV Stick 85 3 minutes ago
KINDLE KITCHEN #5: Home of Family, Friends and Good Food 184 3 minutes ago
Whispersync when kindle book is borrowed from library 7 6 minutes ago
Is it worth the money to join kindle unlimited? 8 12 minutes ago
Can I use Microsoft Word and Excel on Kindle? 7 17 minutes ago
SwagBucks Thread 6164 17 minutes ago

This discussion

Discussion in:  Kindle forum
Participants:  25
Total posts:  28
Initial post:  Apr 2, 2012
Latest post:  Feb 17, 2015

New! Receive e-mail when new posts are made.
Tracked by 3 customers

Search Customer Discussions