Customer Discussions > Kindle forum

Book Won't Open


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Showing 1-6 of 6 posts in this discussion
Initial post: Feb 2, 2013 11:10:28 AM PST
I am having a problem with one book on my Kindle Fire.

When I open it, the book cover appears and I can see the page status bar pop up. But the book closes almost immediately - not even enough time to turn the page.

Then in my book shelf the cover image is slightly shadowed.

I have already tried holding the power button for 30 seconds.

In reply to an earlier post on Feb 2, 2013 12:08:46 PM PST
Dragi Raos says:
Aaron, try removing the book from the device and re-downloading.

In reply to an earlier post on Dec 8, 2013 4:17:33 PM PST
Lori Retta says:
I tried this, but now the same thing is happening with all of my books, even those I've read and had on there for months.

In reply to an earlier post on Dec 8, 2013 4:22:53 PM PST
The Artist says:
Try a hard reset. Hold the power button for 20 seconds (time it and ignore all shut down questions), release the button, then wait for the Fire to turn off. Turn it on again and see if that fixed the problem.

In reply to an earlier post on Dec 8, 2013 6:43:35 PM PST
Lori Retta says:
Thanks for the suggestion, but it didn't work. I tried it several times. I've tried the process of removing the book, do the reset, then downloading the book with no results. I've tried different permutations of those steps, but the same problem is occurring.

The book will start to open, pause for less than a second on the page, then close and go back to my home screen. I can read everything in the Cloud Reader on my computer, so it is likely something within the Kindle.

In reply to an earlier post on Dec 8, 2013 7:15:44 PM PST
The Artist says:
Contact customer service by clicking on the Help link at the top of this page, then on the yellow Contact Us button. Chose the phone option so they can help you in real time.
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Discussion in:  Kindle forum
Participants:  4
Total posts:  6
Initial post:  Feb 2, 2013
Latest post:  Dec 8, 2013

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