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Customer Discussions > Kindle forum

I bought the same book twice. Can I exchange the book for another title?


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Showing 1-25 of 80 posts in this discussion
Initial post: Apr 4, 2012 4:32:24 PM PDT
The book in question is "Cross Dressed to Kill" by Lucas Andrew. Usually when I happen to order a book the second time without realising it a prompt comes up to say that I have already purchased that book. However this time the prompt did not activate.
Please advise if I can returnand get another book for the same price anyone?

In reply to an earlier post on Apr 4, 2012 4:33:21 PM PDT
Last edited by the author on Apr 4, 2012 4:34:15 PM PDT
Loz says:
In the manage your kindle section there is an option to return the book and get refunded. Then you can purchase one you want. :)

Edit - you only have 7 days I believe to do that...

Posted on Apr 4, 2012 5:03:27 PM PDT
R. Wilde says:
Also, if you did order the same book twice on the same account and did not get a prompt, please report that to Amazon so they can see if there's a problem somewhere.

In reply to an earlier post on Apr 4, 2012 6:36:45 PM PDT
Thanks. That's the best way to go about it I think.

Posted on Apr 4, 2012 6:54:57 PM PDT
Perry says:
Somehow I bought the same book twice also (must have been posted twice in the bargain thread, one had bonus excerpt, one didn't), I had noticed it on the Kindle app screen on the iPad since the books were next to each other alphabetically. I was able to return the original purchase which was over a week old, no problems at all.

In reply to an earlier post on Apr 4, 2012 7:11:02 PM PDT
Last edited by the author on Apr 4, 2012 7:12:59 PM PDT
Perry says:
Loz says: "you only have 7 days I believe to do that..."

Not sure what the limit is, but I was able to cancel 12 days after my order. My duplicate order was placed on March 26th, so if it would have blocked me on this order, I could have still cancelled the other one.
Digital Order: March 19, 2012
Refund date: March 31, 2012

ETA: Wait, nevermind, looking at the title, it was a preorder that was released on March 27th, so technically I only had it for 4 days.

Posted on Apr 4, 2012 7:46:59 PM PDT
AC Sue says:
You don't get the warning if there are two different editions of the book.

I was able to return a duplicate even though it was a few months before I noticed it and did the return by emailing customer service. I think as long as they can see both your orders and it's obviously the same book they don't enforce the seven day limit.

In reply to an earlier post on Apr 4, 2012 10:50:18 PM PDT
Loz says:
Sometimes it can be due to a different ASIN. There has been instances where there is a US version and an Australian version, so I have to be careful in case I buy the US if I already have the Australian.

Posted on Apr 4, 2012 11:05:33 PM PDT
Dottiebears says:
I hate to admit it but I bought the same book 3 times. Not too bright..... I really depend on seeing that "you purchased this" message at the top, but since I didn't see it assumed I hadn't bought it. Turns out they were three different editions, and they were in the $10 range each. By the time my pea brain figured it out, it was far too late to do anything about it.

In reply to an earlier post on Apr 4, 2012 11:13:13 PM PDT
Dear Dottiebears
You should email customer service immediately. They will recall the books immediately as they have done to me. They are quite excellent like that. The refund will be in my account within a couple of days they promised.
According to them the prompt service indicating that you have bought the same book is currently not functioning.

Posted on Apr 6, 2014 7:53:42 AM PDT
[Deleted by the author on Apr 6, 2014 8:50:19 PM PDT]

In reply to an earlier post on Apr 6, 2014 7:55:56 AM PDT
You will have to contact Kindle support. Click on help at the top or bottom of any Amazon page. Click on the contact us button on the right of the next page. Answer the questions and the correct contact info is shown. I suggest using the phone for quickest response.

In reply to an earlier post on Apr 6, 2014 8:26:59 AM PDT
Miss Carol says:
If you routinely return books after you read them - then you can lose that privilege. Returning books is for mistakes or unreadable problems. If you're abusing it, you'll lose it. Others have had that happen to them as well.

In reply to an earlier post on Apr 6, 2014 5:02:15 PM PDT
[Deleted by the author on Apr 6, 2014 8:50:10 PM PDT]

In reply to an earlier post on Apr 6, 2014 5:05:10 PM PDT
Just Peachy says:
Did you really think it's okay to read books and return them for a refund just because you could?
Amazon is a business, not a public library.

In reply to an earlier post on Apr 6, 2014 5:52:13 PM PDT
[Deleted by the author on Apr 6, 2014 8:50:03 PM PDT]

In reply to an earlier post on Apr 6, 2014 6:01:08 PM PDT
King Al says:
In your previous post, you mentioned reading a book then returning it. If you did this too often, Amazon is not going to allow you to return books for any reason.

In reply to an earlier post on Apr 6, 2014 7:07:05 PM PDT
[Deleted by the author on Apr 6, 2014 8:49:55 PM PDT]

In reply to an earlier post on Apr 6, 2014 7:13:33 PM PDT
King Al says:
I wasn't getting smart. You clearly did not understand Just Peachy's post -- that it is not okay to read books and return them, as you said you did in a previous post.

The only rude poster on this thread is YOU.

In reply to an earlier post on Apr 6, 2014 7:56:52 PM PDT
[Deleted by the author on Apr 6, 2014 8:49:47 PM PDT]

In reply to an earlier post on Apr 6, 2014 7:59:05 PM PDT
You may consider it your business, but it is also Amazon's business. If you return too many books, they can and will remove the privilege (and it is a privilege) from your account.

In reply to an earlier post on Apr 6, 2014 8:16:57 PM PDT
Please just stop this. Do you really think this person cares "weather" or not you approve of his/her fraud? End this evening with a laugh: read khad's reviews. How many OMGs can you tolerate.

In reply to an earlier post on Apr 6, 2014 8:19:21 PM PDT
[Deleted by the author on Apr 6, 2014 8:49:38 PM PDT]

In reply to an earlier post on Apr 6, 2014 9:17:34 PM PDT
flipoid says:
Just stop what? It's unethical to return books *after* you've read them, and M. Francis is just notifying the OP that he/she may get those returning privileges revoked.

Posted on Apr 7, 2014 2:53:19 AM PDT
Just Peachy says:
Ahhh..a flounce. I missed the response to my post.
Oh well.
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Discussion in:  Kindle forum
Participants:  25
Total posts:  80
Initial post:  Apr 4, 2012
Latest post:  Jan 17, 2015

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