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Kindle Fire HD sent email problem with date sent

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Showing 1-24 of 24 posts in this discussion
Initial post: Aug 16, 2013 7:21:36 PM PDT
Walter J. says:
My new Kindle Fire HD has a problem when I send an email it always has the same sent date of 1/16/1970 which makes the email go to the bottom of the sent folder and hard to locate. The emails go through ok but something is causing this problem.

Posted on Sep 18, 2013 5:33:26 AM PDT
Clare says:
I have the same problem. Did you manage to find a solution?

Posted on Oct 7, 2013 2:18:14 PM PDT
Jesus123 says:
Same problem anyone find a solution?

Posted on Oct 7, 2013 11:37:57 PM PDT
Clare says:
Not yet!

Posted on Oct 8, 2013 3:38:05 AM PDT
Last edited by the author on Oct 8, 2013 3:38:37 AM PDT
I don't have a Fire, so I'm only guessing, and posting to help keep your thread active so that someone more knowledgeable than me might answer.

With many electronic devices, it will default to the earliest date in the system if you haven't set the date/time on the device. So that's the first thing to check. Second thing is to reboot it. Hold the power button in the ON position for 30 seconds (time it, don't guess) and then release and press once more briefly to restart it. Give it a few minutes to load fully.

Third thing to check is a different router - go to a wifi network other than your home, and try sending an email from there.

And if all that doesn't work, you can always contact Kindle customer service. Click on the blue "help" link at the top of the page, then the big yellow "contact us" button on the right. Follow the instructions from there. Choose chat or phone, not email.

Posted on Oct 18, 2013 1:25:42 AM PDT
MartiB says:
I have the same problem. Really annoying. Anyone found the solution ? (She asks, hopefully)

In reply to an earlier post on Oct 18, 2013 1:43:08 AM PDT
It's rather frustrating when people who've posted don't even bother to respond to suggestions as to possible solutions, isn't it, Marti? I see the thread's being tracked by three people, so you'd think that someone might bother to say what, if anything, they've tried.

If no-one responds, you may just have to contact Kindle CS.

Posted on Oct 18, 2013 5:06:19 AM PDT
Jesus123 says:
I've been following as well but I guess there's no updates. CS told me they are looking into the matter but have not gotten back to me.

Posted on Oct 18, 2013 6:40:54 AM PDT
Clare says:
None of the suggestions worked. Still have the problem.

In reply to an earlier post on Oct 18, 2013 6:44:02 AM PDT
What did Customer Service say?

Posted on Oct 18, 2013 7:02:08 AM PDT
Jesus123 says:
I mentioned in my post above........ "CS told me they are looking into the matter but have not gotten back to me"..............

In reply to an earlier post on Oct 18, 2013 7:06:55 AM PDT
I didn't reply to you. I replied to Clare, wondering if perhaps she'd received any other information.

Posted on Oct 18, 2013 7:27:47 AM PDT
Clare says:
No. I haven't received any words of wisdom from customer services either.

In reply to an earlier post on Oct 18, 2013 3:48:02 PM PDT
So how long ago did you contact them, and what exactly did they say, Clare? And did you chat to them or talk on the phone?

Posted on Oct 19, 2013 1:51:54 PM PDT
Clare says:
Electronic contact some time ago. Having just had a baby and having a toddler too I'll be honest and say this isn't top on my list of things to do. Can I ask why your so interested Bookworm as you have stated you don't have Fire?

In reply to an earlier post on Oct 19, 2013 2:01:25 PM PDT
Lillian Leah says:
Probably b/c he is trying to help yourself and others

Posted on Jan 8, 2014 6:41:49 AM PST
M. R. GREEN says:
I have had the same problem since August: every Sent e-mail defaults to 17/1/1970. Why can Kindle not resolve it, or at least tell us they're trying?

In reply to an earlier post on Jan 8, 2014 8:48:08 AM PST
Jesus123 says:
Yes, It's one of a few quirks with the email on the Kindle. The weird date problem also causes problems with finding emails and how they are sorted by dates. I have received no response to my inquiry. It would be nice as you say to hear that they are at least trying....

Posted on Jan 8, 2014 8:54:14 AM PST
MartiB says:
I have not been using my Kindle Fire HD for emails since I posted back in October. It is really annoying that Amazon haven't done anything to fix this (It cannot be THAT difficult!). Maybe we need to find a way to warn potential buyers that they would be better looking at other brands .... if sales are affected Amazon might put some more effort in ????

Posted on Jan 21, 2014 6:32:30 PM PST
Linda Baker says:
I have the same problem, no wonder I can never find my incoming or outgoing most of the time then.. I just noticed tonight that the date was 1/16/1970!!

Posted on Feb 18, 2014 2:56:47 PM PST
Last edited by the author on Feb 18, 2014 3:05:02 PM PST
Peter Huntly says:
Same problem. All emails I send are dated 17.1.1970! Come on Amazon you need to sort this out!

Just found solution. Go to settings in email. Go to Calendar settings and turn default time zone on. This fixes it.

In reply to an earlier post on Mar 12, 2014 6:04:45 PM PDT
K. Cowling says:
Thank you, Peter!

In reply to an earlier post on May 28, 2014 9:24:09 PM PDT
AR says:
I had the same problem. The default time zone was on. I turned it off and on again and the problem seems to be solved. Thanks for the suggestion.

Posted on May 29, 2014 2:09:22 AM PDT
Last edited by the author on May 29, 2014 2:10:11 AM PDT
MartiB says:
I turned off default time zone. Then sent an email .... at first the message was displayed at the top of my list of sent mail. Then I switched to another account (I had sent the email to my other email address) - it was received okay, but when I went back to my 'sent mail', the item in question had moved to the bottom of the list with that good old 1970 date! Am I missing something here??? I have tried a combination of turning the default time zone off /on off again ... currently it is off, but the problem remains. Aghhhh!
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Discussion in:  Kindle forum
Participants:  12
Total posts:  24
Initial post:  Aug 16, 2013
Latest post:  May 29, 2014

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