Customer Discussions > Kindle forum

DRM protected

Sort: Oldest first | Newest first
Showing 1-25 of 57 posts in this discussion
Initial post: Dec 25, 2011 11:11:51 AM PST
I just received a new Kindle Fire for Christmas. I have another Kindle so all the books I have on it are now listed on the Cloud, but when I try to download any of these to the Fire I get the following message:

"This item is protected with DRM and cannot be read on your Kindle. Please remove the item from your device and download it again or purchase a copy from the Kindle store."

Are the books I previously purchased not able to be downloaded on the Fire? When I upgraded from my 1st generation Kindle to the 2nd or 3rd (I don't know which it is, sorry) I had no problems transferring books, they were all in the archives.

Maybe this is something I need to call customer service about, but since it's Christmas I was hoping someone on hear might know the answer. Thanks!

In reply to an earlier post on Dec 25, 2011 11:12:53 AM PST
Just Peachy says:
How are you trying to get the books?

In reply to an earlier post on Dec 25, 2011 11:18:25 AM PST
Meya says:
They should work fine as long as you have the Fire registered to the same account and you are attempting to download it the correct way.

Posted on Dec 25, 2011 11:53:11 AM PST
Lesley says:
I'm having the same exact problem and nothing seems to be working. Someone please help!

Posted on Dec 25, 2011 12:26:15 PM PST
CBRetriever says:
is your new kindle registered to the same account as your old kindle? If so, you should be able to just get the ones you want to download from your archives (no need to download all the books you've already read) by connecting via wifi

Posted on Dec 25, 2011 12:29:18 PM PST
It sounds like you're trying to copy the books directly from one Kindle to another. That will NEVER work - they are encrypted (DRM) to the specific device, not to the account. You have to register the new Kindle to the same account, then download from your archives. If you are copying via USB you need to download each book for the new Kindle before copying, using the "Download and transfer via USB" option and selecting the specific Kindle you are copying the file to.

Posted on Dec 25, 2011 12:37:54 PM PST

Have you contacted customer service yet? If not, you should. Of course you're supposed to be able to read your Kindle books on the Fire. If that wasn't supposed to work, why the heck would I be able to read mine on my iPhone, iPod touch, and PC?!

Please post back to let us know how it goes.

Happy Holidays!

Posted on Dec 25, 2011 4:26:22 PM PST
laneebird says:
I'm having a similar problem except I'm trying to download the free books from the Kindle book store. Only 2 books actually downloaded and were able to open. All the others gave me the DRM message

In reply to an earlier post on Dec 26, 2011 7:40:29 PM PST
Last edited by the author on Dec 26, 2011 7:41:16 PM PST
N. Hincher says:
Mine is doing the same thing. Brand new Kindle Fire, I select a free book only to receive the message that it is DRM protected and cannot be read. Did you figure it out?

Posted on Dec 27, 2011 7:11:41 AM PST
I am having this problem as well- all of my books from my previous kindle (registered to same account) plus the new books I have added to my new kindle are giving me this message.

Posted on Dec 27, 2011 7:21:33 PM PST
I am having the same problem. New Kindle Fire for Christmas gift, purchased two new books, downloaded....cannot open because it says "item is protected with DRM and cannot be read on your kindle." I contacted support but have so far not been able to resolve the problem. Has anyone else had success?

In reply to an earlier post on Dec 28, 2011 5:05:22 AM PST
I deregistered and registered again and somehow that did the trick- good luck!

In reply to an earlier post on Dec 29, 2011 8:52:24 PM PST
PBlas says:
Thanks Baltimore Reader... your suggestion did the trick. I had been trying everything I know to synch my books and this was simple and easy. "It works".

Posted on Dec 29, 2011 10:51:53 PM PST
PS56k says:
Are you folks reading all the previous instructions and thread suggestions ?

Each book is encrypted for each of your specific Kindle devices or Kindle software apps.

You must be sure you are NOT copying the book in a way differently from what you selected on the Amazon website for any downloading pulldown menus.
ie - downloading to PC and just copying across via USB - without using that website menu selection.

Posted on Jan 22, 2012 11:11:23 AM PST
I just received my Kindle Fire in the mail and I love it. However, I was getting the same DRM error message for my existing Kindle books as well as new Kindle books I purchased with my Fire. I called customer service and they had me do a Factory Reset from the Settings > Device menu and that seemed to do the trick. I had to re-register my Kindle but I've only had it for a day so I didn't lose much other than 2 apps and a couple of bookmarks.

In reply to an earlier post on Jan 26, 2012 4:20:24 AM PST
[Deleted by the author on Jan 26, 2012 4:20:46 AM PST]

Posted on Jul 27, 2012 10:08:04 AM PDT
[Deleted by the author on Jul 27, 2012 1:29:49 PM PDT]

In reply to an earlier post on Jul 27, 2012 10:13:30 AM PDT
Last edited by the author on Jul 27, 2012 10:14:11 AM PDT
King Al says:
No, you CANNOT transfer the books to a different account. If you read the license, you will find that you purchased a nontransferable license.

In reply to an earlier post on Jul 27, 2012 10:14:47 AM PDT
I guess you won't be buying any more books, then. When you buy a Kindle book, you are buying a NONTRANSFERABLE license to read it on specific devices registered to your account. That's what it says in the Terms of Service you agree to when you buy it (whether you bothered to read that document or not, you agreed to it). Some books can be loaned (the publisher decides which ones can be), but that is only for a 14-day period and you can only loan a book ONE time.

In reply to an earlier post on Jul 27, 2012 10:23:31 AM PDT
Gee, if you could share your ebooks with whoever you wanted, what would stop you from putting the book out on the web somewhere for every Kindle owner in the world to download it? It wouldn't make much sense for the publishers to allow that now would it?

In reply to an earlier post on Jul 27, 2012 10:26:12 AM PDT
J. Donahue says:

In reply to an earlier post on Jul 27, 2012 10:26:22 AM PDT
PS56k says:
@ A.Miles - in a word... NO -
This is true for ALL of the e-books, from Amazon, BN, etc.... that are purchased, downloaded, or loaned from the local library.

The whole idea is the age old paranoid concept of "copy protection".

Unfortunately, at this point in time, there is no mechanism to transfer a digital copy from you to someone else....

I am more disappointed that I can't "give away" my e-books just like I can with physical books. Even though the pricing is about the same, the ebook is a license and the physical book is a property.

Posted on Jul 27, 2012 12:46:48 PM PDT
[Deleted by the author on Jul 27, 2012 1:30:03 PM PDT]

Posted on Jul 27, 2012 12:48:29 PM PDT
[Deleted by the author on Jul 27, 2012 1:30:23 PM PDT]

In reply to an earlier post on Jul 27, 2012 1:20:28 PM PDT
J. Donahue says:
Do you know that, by sharing a song that you purchased with someone who HASN'T purchased the same song, you're breaking the law?

What if you were a songwriter or a band and people sent free copies of the song you wrote, performed, marketed, and sold, to THOUSANDS of their friends. You wouldn't be getting paid for any of those songs that are being spread around.

Would you feel the same way?

Now, imagine someone who spent months writing, editing, and selling a book. Do you think it's fair to them to give away NEW copies of that book without the author being paid? Don't tell me about used books, this is about NEW books.

Do you understand now how that's called stealing?
‹ Previous 1 2 3 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum


This discussion

Discussion in:  Kindle forum
Participants:  35
Total posts:  57
Initial post:  Dec 25, 2011
Latest post:  Jan 19, 2014

New! Receive e-mail when new posts are made.
Tracked by 9 customers

Search Customer Discussions