Customer Discussions > Kindle forum

Kindle does not live up to its advertising


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Initial post: Jan 12, 2014 2:46:01 PM PST
Coupe Deluxe says:
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In reply to an earlier post on Jan 12, 2014 2:52:32 PM PST
And your reason for complaining on a customer forum??? Amazon doesn't monitor these forums and from what I hear from others with a Fire, they have no problems getting their music onto their Fire.

If you just posted this to complain, fine. Consider it done.

Since you haven't asked a question nor asked for help ....

Posted on Jan 12, 2014 2:56:04 PM PST
JoshuaJohn says:
Hmmmmmm, i think barnes and nobles might give you a free nook.

Posted on Jan 12, 2014 3:01:44 PM PST
I've never had a problem. Did you look at the users guide on the Fire, or read about it online so you can follow the proper procedure?

In reply to an earlier post on Jan 12, 2014 3:01:53 PM PST
Coupe Deluxe says:
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In reply to an earlier post on Jan 12, 2014 3:05:23 PM PST
Coupe Deluxe says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 12, 2014 3:06:34 PM PST
Jazzy_Jeff says:
OK, so you are not asking for help just letting us know that Kindles are junk?? Got it. I guess I really like junk then since everything works fine. Sounds like some user error here but since you are not looking for answers and just want to complain so be it.

In reply to an earlier post on Jan 12, 2014 3:07:59 PM PST
Exactly what I'm thinking.

In reply to an earlier post on Jan 12, 2014 3:12:02 PM PST
Here's the email addresses to use =
kindle-feedback@amazon.com or kindle-fire-feedback@amazon.com

BTW - These email addresses were on the same page as the contact info the last time I checked. You must have missed them when you contacted support. I also understand most Fires have a feedback link in their menus - something you could also have used.

Posted on Jan 12, 2014 3:13:47 PM PST
This is exactly how I do it-No problems.

Import Your Music

To play your personal music collection in Amazon Cloud Player , use the Amazon Music Importer to import your music.
To import your music, do the following: 1. Go to Amazon Cloud Player for Web from the computer you want to import your music from.
2. Click Import Your Music.
3. If prompted to install the Amazon Music Importer , follow the on-screen instructions. The Amazon Music Importer will prompt you to either scan to automatically search your iTunes and Windows Media Player libraries, or manually choose folders to find music. This process may take some time to complete.
4. Once the Amazon Music Importer has found your music in iTunes, Windows Media Player, or your selected folder, click Import all or choose the music you want to import and click Import selected.

Note:
* Customers can import up to 250 songs to Amazon Cloud Player for free. Cloud Player Premium subscribers can import up to 250,000 songs. Amazon MP3 purchases do not count towards these limits.
* Some record companies require us to insert identifiers in the metadata that accompanies music when you download it from the Amazon MP3 store or Cloud Player . For more information, go to About Record Company Required Metadata.

Posted on Jan 12, 2014 3:14:24 PM PST
T. Cook says:
"The cloud website says that they are there yet my kindle says I have no music on the cloud. "

It sounds like the Kindle isn't registered to the same account as whatever account you put the music into the cloud with....

"Kindle says I have the songs but will not play them."

So it says you have files or you have music files? You made sure they're MP3 files, right?

Posted on Jan 12, 2014 3:16:28 PM PST
Artist says:
How many untold hours did you spend reading the instructions?

In reply to an earlier post on Jan 12, 2014 3:27:26 PM PST
Coupe Deluxe says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 12, 2014 3:29:55 PM PST
Loz says:
You mean this song - Can't You Hear Me Knocking (Remastered 2009)

In reply to an earlier post on Jan 12, 2014 3:31:41 PM PST
Maybe you can find a kid to help you with this. They can usually figure it out.

Posted on Jan 12, 2014 3:33:34 PM PST
If you bought it from Amazon, it should already be in your collection. Are you sure you are registered to the correct account? I have stuff I forgot about years ago.

Posted on Jan 12, 2014 3:41:18 PM PST
R. D. Clark says:
You won't read the instructions, you can't be bothered to learn anything, you expect it to just work any old way you try it, and when it doesn't you come in here and dump all over other customers.

Yeah, you really made me want to help you.

Posted on Jan 12, 2014 3:44:53 PM PST
Are you actually using the music importer or just dragging and dropping? I just checked mine and I have some really obscure personal music. It is still sitting in the cloud, via the importer, for download any time. And you're right R.D., I'm done now. :)

Posted on Jan 12, 2014 4:15:42 PM PST
JoshuaJohn says:
Send your non user friendly device back to amazon.

Posted on Jan 12, 2014 4:38:16 PM PST
PEBCAK, just like usual
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This discussion

Discussion in:  Kindle forum
Participants:  10
Total posts:  20
Initial post:  Jan 12, 2014
Latest post:  Jan 12, 2014

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