Customer Discussions > Kindle forum

Kindle for PC Greyed out

Sort: Oldest first | Newest first
Showing 1-25 of 72 posts in this discussion
Initial post: Apr 2, 2013 9:55:36 AM PDT
GodsGirl says:
Hello, I have a Kindle Fire and also have Kindle for PC on two of my computers. I have tow problems that I need help with.
1) I recieved a Kindle book via email so I emailed it to my Kindle address. It shows up in my documents but will not let me "Deliver to PC" - that option is greyed out. Why?
2) I clicked on a website button that sent my purchased ebook to my Kindle email address (not an amazon purchase). It shows up in my documents but it to is Greyed out when I want to send it to my PC.

So, it lets me deliver to my Kindle but not to my PC application. Anyone know now I can get around this? My Kindle is at home and I'm at work otherwise, I would just read these books on my Kindle.

Thanks in Advance!

In reply to an earlier post on Apr 2, 2013 10:24:51 AM PDT
Last edited by the author on Apr 2, 2013 11:44:43 AM PDT
Ann gave a better response

In reply to an earlier post on Apr 2, 2013 11:41:28 AM PDT
 Ann says:
Personal documents are not available for the Kindle for PC app. See

In reply to an earlier post on Jun 9, 2013 7:55:51 AM PDT
Redeye Dog says:
I have the same problem. Three chat reps were all just running me in circles. The option to download to PC just suddenly started being grayed out, I'm sure for many more than you and me. They gave me no good answer except the corporate politically correct answer, "The publishers are not making the books available for that device."

In researching, I have found another app called "Kindle app for Windows 8" which if you look at it, it is the same sort of thing. I'm figuring that Amazon quietly made a deal with microsoft and they are quietly phasing out their kindle for pc product.

My guess is microsoft is doing anything to get people to go to their app store so they made a deal with Amazon to pay them for any kindle book downloaded to their app for Kindle.

This makes you sign in to the microsoft app store and they are hoping you buy other stuff from them.. Of course, this is just a theory..

None the less, I can no longer download any kindle books to my pc anymore. The option is grayed out. It used to be that any kindle book could be downloaded. That has changed.. Amazon will have you believe it was the "publishers" fault..

I'm not so sure..

Posted on Jul 5, 2013 9:14:16 AM PDT
M Windmill says:
This extends beyond personal documents. I wanted to buy the Kindle Edition of "X-Men: Days of Future Past" only to find the "Deliver to" drop down didn't allow for delivery to my iPhone or my Mac. Oddly, it didn't disable delivery to an old android phone I used to have with a much smaller screen than the iPhone.

Oh well, if Amazon doesn't want Mac users buying books through them I'll take my business elsewhere.

Posted on Jul 5, 2013 9:44:35 AM PDT
Obviously it's a conspiracy for Amazon to lose money. They are starting small to see if the plan works. Eventually ebooks will not be available on any Kindle.

In reply to an earlier post on Jul 5, 2013 10:36:08 AM PDT
The publisher is responsible for the formatting and for deciding which devices a book can be used on. Amazon has nothing to do with the formatting.


Your complaint should be directed at the publisher.

In reply to an earlier post on Aug 6, 2013 4:45:30 PM PDT
Michele S says:
I just bought a book today from O'Reilly Publishing. It allows me to download several formats and also to send it to my Kindle. I've downloaded every format the book is available in to my computer and I can open them in other book readers. I sent the Kindle version to every device I have with no problem, however Amazon software won't allow it to be download it to my Kindle for PC (the option is grayed out). You believe this is the publishers doing? I used to be huge Amazon fan but recent practices have caused my loyalty to drift. This latest one is among them. I have gone so far as to steer friends and family away from the family of Kindle products for which I had been a staunch supporter.

In reply to an earlier post on Aug 6, 2013 4:54:02 PM PDT
A. Dietz says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Aug 6, 2013 5:19:52 PM PDT
Tim W. says:
If you have an unDRMed mobi file on your PC, when you double-click it, it opens in K4PC. Stick it in the folder with your other K4PC books.

In reply to an earlier post on Aug 6, 2013 5:27:50 PM PDT
Michele S says:
Thank you ever so much for your valuable and insightful revelation, I don't look passed the end of my nose and would have NEVER read the entire thread. The condescending "whatever" and the end was really nice touch! Not in any way childish. You really changed my life and my opinion of Amazon with your witty repartee. Hope you don't choose a career in customer service. This still remains at least one issue that Amazon needs to address if they want to keep customers happy, this is what I've gleaned from the earlier messages in this thread.

In reply to an earlier post on Aug 6, 2013 5:28:29 PM PDT
[Deleted by the author on Aug 6, 2013 5:28:43 PM PDT]

In reply to an earlier post on Aug 6, 2013 5:29:27 PM PDT
Michele S says:
Thank you Tim that was very helpful.

Posted on Aug 6, 2013 5:34:48 PM PDT
Michele S says:
I contacted Amazon about Kindle for PC not supporting Personal Documents, and I received a very nice reply:

"Thanks for writing to us with your concern.

From the content of your message, I understand that you would like to know is it possible to send Personal documents to Kindle for Windows 8 app.

Sending personal documents to Kindle for Windows 8 isn't supported at this time. I apologize as we are unable to meet your expectations in this case.

I've also forwarded your concern to the appropriate people in our company and we'll consider your feedback as we plan further improvements.

It is always important for us to hear how customers react to all aspects. Your valuable feedback will help us to improve the selection and service we provide and we're glad you took time to write to us.

As always, please feel free to contact us should you have future suggestions, questions or comments. We have team of experts who takes into consideration each and every feedback of our customers and brings them into practice.

Customer feedback like yours helps us continue to improve the service we provide, and we're glad you took time to write to us. The Kindle Team will carefully review your message.

If you have any queries or If you feel that we can be of any further help, please write to us and we'll be happy to assist and ensure that the issue is resolve to the fullest of your satisfaction. You'll always find answers to your questions about Kindle, and the option to contact our support specialists on any of our Kindle support pages here :

Thank you using Kindle.

Best regards,
Karthick J."

Glad somebody is listening and willing to help!

In reply to an earlier post on Aug 6, 2013 5:36:25 PM PDT
Tim W. says:
You're welcome. That works in the Win7 app but I don't believe it works in the Win8 app. I'm not sure...I don't have Win8.

In reply to an earlier post on Aug 6, 2013 5:46:40 PM PDT
Michele S says:
It worked on my laptop which is running Win7, no luck with Win8 on my desktops....yet :-)

In reply to an earlier post on Aug 6, 2013 5:55:17 PM PDT
Last edited by the author on Aug 6, 2013 6:02:03 PM PDT
Tim W. says:
On Nate the Great's blog
it indicates that the Win8 app does not support side-loaded mobis *however* it claims you can install the Win7 app on a Win8 machine. Worth a try.

Edit: Actually, one of the comments said you can load K4PC on a Win8 machine, not the blog itself. Still worth a try. :)

In reply to an earlier post on Aug 6, 2013 5:58:41 PM PDT
Last edited by the author on Aug 6, 2013 5:59:16 PM PDT
Michele S says:
Funny, I was just wondering about that, you must have ESP...I will let you know if it works out. Thanks for the link!

Posted on Oct 9, 2013 9:11:38 AM PDT
It is possible to have personal documents in the "Kindle for PC", and as long as it's the proper format there is no book that you can't have in the PC version either. Just find the "My Kindle Content" folder on your PC and copy those files into that folder and Documents and any books will show up.
Why after buying these books and/or Kindle Fire or whatever Kindle you may have and not being able to Sync these items to your "Kindle for PC" doesn't seem right to me. When your at your "Manage Kindle" area and it won't let you send these books to your PC (which is greyed out) and then you go to the help section to try and find out why this is happening it says absolutely nothing about these greyed out area's. It's not like Amazon doesn't realize this is going on, so why do we have to email support or write on the discussion board to try and find these things out?
I don't believe it a publisher thing. I can't believe that a publisher would sit down and make books available for Kindle applications, except for K4PC. "I don't think we should take money from people who want to download our books on to their PC's". Just doesn't make sense.

Posted on Oct 9, 2013 9:31:01 AM PDT
[Deleted by the author on Oct 9, 2013 9:34:53 AM PDT]

In reply to an earlier post on Nov 10, 2013 10:30:41 AM PST
I AM the publisher of my own book and it won't let me deliver to my PC.

Posted on Nov 19, 2013 6:01:43 AM PST
Bosh! I just engaged in this 'kindle world' and bought a paperwhite, only to find out that I cannot sync my documents. What a bummer. I am so disappointed with amazon..

In reply to an earlier post on Nov 19, 2013 6:04:57 AM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 2, 2013 10:41:43 AM PST
If you have downloaded the file to your computer, just find your My Kindle Content Folder and drag and drop your ebook file there. Reload your kindle for PC and voilla.

Posted on Dec 17, 2013 11:35:14 AM PST
Kate says:
This just started happening to me today as well, and I came across this page after doing a web search! I always used to be able to choose to deliver to any of my Kindle devices, but now the Kindle for PC options are grayed out. Arghhhhhhh!
‹ Previous 1 2 3 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in


This discussion

Discussion in:  Kindle forum
Participants:  38
Total posts:  72
Initial post:  Apr 2, 2013
Latest post:  Jan 30, 2015

New! Receive e-mail when new posts are made.
Tracked by 12 customers

Search Customer Discussions