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Customer Discussions > Kindle forum

broken kindle fire?

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Showing 1-25 of 26 posts in this discussion
Initial post: Aug 9, 2012 6:58:53 AM PDT
friskeykat says:
I have a kindle fire that will no longer power on at all. Is there somewhere I can take it to have it looked at?

In reply to an earlier post on Aug 9, 2012 7:18:22 AM PDT
 Ann says:
First, try rebooting it. Make sure it's charged, unplug it, then press and hold the power button for 20-30 seconds (keep holding past the prompt to shut down). Release the button, then press power once again to restart.

If it still won't start, you'll need to contact customer support. Click the 'Help' link at the top of any Amazon site page, then press the 'Contact Us' button on the right.

Posted on Dec 7, 2012 3:35:27 PM PST
Davier says:
This happened to me too and it worked! Thanks

Posted on Jan 31, 2013 4:32:05 PM PST
jessw says:
I left mine in my car in about 10 degree weather and this problem also happened to me. I did what the people above me did (held the power button) and it started right up. Good to know now!

Posted on May 29, 2013 6:05:19 PM PDT
WallyDury says:
thanks so much.... i tried everything but this did the trick

Posted on Jun 10, 2013 9:48:06 PM PDT
j.luna says:
my kindle fire just blacked out on me. the key pad and even when notices pop up, its just a black block on my screen. all the web, app, book and other icons have disappeared. try to reboot and even reset to factory settings but nothing worked

Posted on Jun 10, 2013 9:48:07 PM PDT
j.luna says:
my kindle fire just blacked out on me. the key pad and even when notices pop up, its just a black block on my screen. all the web, app, book and other icons have disappeared. try to reboot and even reset to factory settings but nothing worked

In reply to an earlier post on Jun 10, 2013 10:06:58 PM PDT
@j. luna: Use the large orange Contact Us button to the right to contact Amazon Kindle CS and talk with them about it - use the live chat or the call back feature if you can, not email. If you can't see a Contact Us button on this page, then go to and contact CS. I advise using Live Chat or the Call Me Back feature and not email, as they will have your account details available to them immediately when you talk with them.

In reply to an earlier post on Jun 11, 2013 3:41:47 AM PDT
Pssst! Here on the Kindle Forum, you have to click "Help", first, to find the Big orange button. :0)

Posted on Sep 8, 2013 7:08:31 PM PDT
acgnc22 says:
Yaaaaaay! This helped me too!

Posted on Jan 5, 2014 12:51:16 PM PST
brettleash says:
My kindle fire hd will not work! It won't turn on. It turns on to the start screen and then just switches off. I know it isn't the battery life because it started doing this when it was charged. Also I put it on the charger and nothing. It would just turn off randomly, and constantly ask if I wanted to shut it down. I think it is something wrong with the power button, but I have no clue. Also I don't know where to fix it. I never dropped it or spilled water on it & it had a case that protected it a lot. I don't even know what happened.

In reply to an earlier post on Jan 5, 2014 1:05:30 PM PST
JimmyTheD says:
Did you try a reboot, as was posted at the beginning of this thread?

In reply to an earlier post on Jan 20, 2014 9:17:29 AM PST
J. Murphy says:
Kindle Fire..Thanks it worked. I am so relieved.

Posted on Feb 10, 2014 6:50:50 AM PST
EKinney says:
I cant charge my Kindle Fire , I have bought a new charging cord to try but believe it is the fire where the plug goes into it, is there anywhere I can send it before I buy a new one? Is there a way to transfer all my stuff from old one to new one?

Posted on Feb 10, 2014 6:57:05 AM PST
Last edited by the author on Feb 10, 2014 6:58:01 AM PST
Grimwinder says:
You need to contact Amazon CS and discuss your issue. Click on the Help link at the top or bottom of any Amazon page and then click the Contact Us button on the right, sign in, fill out the form and select either Chat or Phone.

As for transferring content, you don't transfer from one device to another, you just register the new device to the same account as the old one and all Amazon content will be available for download to the new device. Content purchased elsewhere would have to be downloaded from wherever you bought it.

Posted on Jun 4, 2014 6:36:03 PM PDT
My Kindle Fire is connected to my WiFi, when I open Silk browser it asks "Restore Web Browser?" then almost instantly it exits out of the app. I also tried to remove apps from my devise through the coursel and it does nothing. I click on the App icon and it does nothing. My kindle won't update. When I enter an app it almost instantly exits. When I exit from the tool bar it goes black and blinks. I have rebooted many times by shutting it down also by holding the power button until it shuts off. After it has been rebooted I can enter an app for maybe a minuted before something pops up saying something about android something is not working. I don't know what to do. I have had this Kindle Fire HD 8.9" since Dec 22,2013. I have not dropped it. It's in a otter box. I didn't leave it in the car or in any super cold or super hot tems. It has not been wet.

In reply to an earlier post on Jun 4, 2014 6:46:09 PM PDT
What you do is go to the very top of the page and click on the word Help. Click on Kindle. Click on the Fire. Then, on the left side of the page, click on Contact Us. Pick any responses to the questions, then choose the "call me" function. The phone will ring immediately, and you'll be connected with a rep who can help you. Your Fire is still under warranty. They will take care of you.

Posted on Jun 4, 2014 7:24:11 PM PDT
thank you M. Francis

In reply to an earlier post on Jun 4, 2014 7:29:48 PM PDT
You're welcome.

Posted on Jul 30, 2014 8:01:25 PM PDT
Lusa says:
My kindle just shut off. The screen showed a blue and black checkered screen and turned black. I dot know what to do. I've tried the hold the power button thing and charging and everything. I called the help but my warranty thing is up i think. What do I do?!?

In reply to an earlier post on Jul 30, 2014 8:07:40 PM PDT
Nope. Unless it's only a bad battery, you're pretty much screwed. A replacement battery can be purchased on Kindle from a 3rd-party vendor, but it isn't that simple to replace. Usually the charging connector breaks from plugging in the charger over and over, and that will require you to purchase a new Kindle.

Posted on Aug 24, 2014 4:49:02 PM PDT
J. Groff says:
I have a broken kindle fire and registed another but I cannot get any thing from my original kindle to my working new kindle.

In reply to an earlier post on Aug 25, 2014 4:26:44 AM PDT
You don't transfer between devices. You down load straight from your Cloud/archive to any/all devices on the account.

Posted on Nov 17, 2014 1:54:48 PM PST
wan meng says:
Mine one somehow broken after I left it there. It was like i could use it a second ago then it broke. There was nothing on the screen, and under the light, I can see vague letters and words that I left the last web page at. I tried charging and pushing the buttons to force turn off, but nothing would work.

Posted on Feb 1, 2015 10:05:48 PM PST
tinfoilstork says:
There's a timer on the kindle help page. Holding down the power button for 20 seconds helped my kindle restart, though it took a few times since I tend to count fast. (a full 20 seconds is needed, and maybe then some)
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This discussion

Discussion in:  Kindle forum
Participants:  22
Total posts:  26
Initial post:  Aug 9, 2012
Latest post:  Aug 31, 2015

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