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Unable to adjust paperwhite backlight

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Showing 1-6 of 6 posts in this discussion
Initial post: Jan 22, 2014 11:20:54 PM PST
Erin says:
Hi, I have a 1st generation paperwhite and the backlight is off for some reason and I am unable to adjust the light at all. The lighting looks the same if I have it at either max or min. Any thoughts?

Posted on Jan 22, 2014 11:22:21 PM PST
Erin says:
I have tried restarting it, but have not rebooted it.

In reply to an earlier post on Jan 22, 2014 11:34:15 PM PST
The Artist says:
Then try rebooting it. That usually solves most problems.

In reply to an earlier post on Jan 23, 2014 4:22:40 PM PST
Erin says:
Rebooted it but still no light. At least I can still read it. I just need an external light.

In reply to an earlier post on Jan 23, 2014 5:07:06 PM PST
The Artist says:
Contact customer service by clicking on the blue Help link at the top of this page, then on the yellow Contact Us button on the right side of that page. Choose the phone or chat option, not e-mail.

Posted on Jan 23, 2014 5:19:20 PM PST
T. Cook says:
And when you call them, advise them the "front light" is your concern, the Paperwhite does not have a backlight because you cannot backlight e-ink screens.
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This discussion

Discussion in:  Kindle forum
Participants:  3
Total posts:  6
Initial post:  Jan 22, 2014
Latest post:  Jan 23, 2014

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