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Customer Discussions > Kindle forum

kindle fire hd 7" battery draining


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Showing 1-25 of 26 posts in this discussion
Initial post: Nov 9, 2013 12:00:36 AM PST
Lovebird07 says:
Hi, I've been noticing for the past few days that suddenly my battery life on my kindle fire is draining quickly. I unplugged it at 12:35 and its almost 3 and its gone from 100% to 82%. What the neck is going on. I use to go days and not charge it, now I have to charge it every night. Ridiculously stupid.

Has anyone notice this change within the past few weeks? I bet it's a sales strategy to us all to buy new ones.

In reply to an earlier post on Nov 9, 2013 12:18:49 AM PST
Unknown - Have you recently downloaded any new apps that may be battery hogs?

Try rebooting it following these instructions. If that doesn't resolve your issue, contact customer support.

TO REBOOT YOUR KINDLE FIRE:
For 1st Gen Fire, 2nd Gen Fire and Fire HD:
Make sure it has at least a 50% charge. Unplug the Fire.
Hold the power button in for a full 30 seconds (count them). Disregard any messages to shut it down.
Press the power button again to turn it back on.
The "kindle fire" screen will appear for a couple of minutes while it's coming back on.

For Fire HD2 and Fire HDX:
Make sure it has at least a 50% charge. Leave it plugged in.
Hold the power button for a full 20 seconds disregarding any 'Power Off' notices.
Stop pressing the power button.
The flickering "kindle fire" logo should appear and it will turn back on.

TO CONTACT KINDLE CUSTOMER SERVICE:
Click on this link and fill in the information. https://www.amazon.com/gp/help/contact-us/kindle-help.html
You may have to sign in. I would use the PHONE or CHAT options.
Do *NOT* use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

In reply to an earlier post on Nov 9, 2013 7:14:05 AM PST
Last edited by the author on Nov 9, 2013 7:15:08 AM PST
Joseph D says:
YES this is exactly the same experience I am having with my 7" HD - and it all started within the last couple of weeks. I have performed a hard reset, checked every installed app. and cannot blame the problem on anything but the device and its AMS "Amazon Messaging Service" that now wakes the device dozens of times per night - the only way to stop it is to switch the device to airplane mode. This is ridiculous and does not create any interest I had to upgrade to the new model simply because Amazon left us high and dry with flawed firmware with no updates available to fix this "mysterious" issue that started just when the new models are available. Shame on you Amazon!

In reply to an earlier post on Nov 16, 2013 6:17:48 PM PST
Yes, I have started to have this noticeable problem during the last several weeks as well for my 2nd gen Kindle Fire HD 7". I started to write down on a stickynote the battery drainage to make sure that I wasn't imagining it. For example, last night it was at 100% charge at 11pm. When I checked it this morning at 9am, it was at 75%! Now at 5pm, it is at 47% and I have not been using it at all! I am actually on the phone on hold with Amazon technical support at this very moment. When I described the issue, they quickly agreed to send a replacement. And actually, this unit is brand new, less than 1 week old because my original device from 12 months ago started having the same issue. This unit is the replacement and so the replacement has the same issue!

In reply to an earlier post on Nov 16, 2013 6:34:23 PM PST
Artist says:
I had to return my new HD 7" because I was only getting 4 hours battery life (this happened as soon as I got it). I'm now having trouble with my HDX 7". The battery drained 10% in 35 minutes last night! I have airplane mode on, the sound turned off, and the brightness set at 50%. I'll Mayday them during the week, but I just want to keep track for a few more days.

In reply to an earlier post on Nov 16, 2013 10:05:42 PM PST
Joseph D says:
I installed the "Green Power" (free version) app. It has solved the problem. Most importantly it needs to be configured to manage WiFi. The paid version has additional options, but the free version works great in my case. To all of you dealing with these battery issues, I highly recommend it.

In reply to an earlier post on Jun 26, 2014 7:50:26 AM PDT
Barrie Moxon says:
Do you know Is green power accessible, as I am using the screen reader on my Kindel HDX

Posted on Sep 11, 2014 1:37:33 PM PDT
Formulamejia says:
By trial and error I discovered two applications that were draining the battery in kindle fire HD and in my Samsung Galaxy tab 10.1 in 1 to 2 days: 1) Accuweather, I had to uninstall it since it likes to self refresh at least every hour. It would be smart for those fellows to give the option to refresh manually. 2) E-mail, when you set-up your email (Outlook Exchange or even Gmail), it automatically sets itself to "push" email which keeps the radio on checking for new emails. I set mine to "manual" refresh. Now I get almost one week of battery life (with moderate use, mostly internet browsing).

Posted on Sep 11, 2014 1:38:04 PM PDT
Formulamejia says:
By trial and error I discovered two applications that were draining the battery in kindle fire HD and in my Samsung Galaxy tab 10.1 in 1 to 2 days: 1) Accuweather, I had to uninstall it since it likes to self refresh at least every hour. It would be smart for those fellows to give the option to refresh manually. 2) E-mail, when you set-up your email (Outlook Exchange or even Gmail), it automatically sets itself to "push" email which keeps the radio on checking for new emails. I set mine to "manual" refresh. Now I get almost one week of battery life (with moderate use, mostly internet browsing).

In reply to an earlier post on Aug 19, 2015 10:04:27 AM PDT
it is ok says:
I have the same issue with BOTH of my Gen 3 HD 7 Kindles. I have called customer service and they just give me the run around of restarting it. They said finally, I have to replace the kindles, but since they are over the 12 warranty, They are 18 months old. So I have to replace them both on my $$$ Not HAPPY at all.

In reply to an earlier post on Aug 19, 2015 10:06:28 AM PDT
it is ok says:
I have the same issue with BOTH of my Gen 3 HD 7 Kindles. I have called customer service and they just give me the run around of restarting it. They said finally, I have to replace the kindles, but since they are over the 12 warranty, They are 18 months old. So I have to replace them both on my $$$ Not HAPPY at all with Amazon or Amazon "Customer Service" I think its a great marketing ploy... they die shortly after the 12 month warranty is over.

In reply to an earlier post on Aug 19, 2015 1:37:31 PM PDT
Joseph D says:
Have you tried the GreenPower Battery Saver app? It's free and will keep the wireless services off when you aren't using your Kindles. It can make a big difference in battery life. Good luck

In reply to an earlier post on Aug 26, 2015 10:44:09 AM PDT
DEBS says:
I noticed the same thing. I am trying to see if I have any apps causing this.

In reply to an earlier post on Jan 2, 2016 9:10:48 AM PST
I have tried to find this Green Power app, but I cannot seem to find it. All I get is Green Planet. Any ideas?

Thanks!

In reply to an earlier post on Feb 25, 2016 8:08:45 PM PST
Last edited by the author on Feb 25, 2016 8:38:55 PM PST
CDaniels says:
I can't find it either. I'd try an app like Battery which has been around a long time and has mainly good reviews. Actually maybe Battery Saver 2X - Save Battery Made Easy (Kindle Tablet Edition) might be good. You might also find a specific cause for battery drain with it. Ironically, I uninstalled Battery HD a while back because the program itself was a big drain on the battery!!! But it might help you isolate the problem. Note the advice about Green Power was from Nov 16, 2013, our Kindle Fire batteries are pretty old now, for an electronic device.

Posted on Mar 1, 2016 1:22:20 AM PST
ula says:
For the newest Fire 7", I simply POWER OFF after using, as there is NO TRUE standby/sleepmode....(although the screen will be black, it's not asleep).

Now I have the exact same battery percentage shown when I turn it on the next day.

In reply to an earlier post on Mar 18, 2016 8:33:45 PM PDT
I have found that turning down the screen brightness and then using "airplane mode when not in use saves the battery.

Posted on May 18, 2016 1:17:16 PM PDT
Ashley says:
I'm suddenly experiencing this unusual battery drain. I'm not sure if there was an OS update that is causing this as I have not changed anything on the Kindle. I used to be able to charge it once every 1-3 weeks. With the same usage (mostly just a little each night), it now has to be charged every 2-3 days. I even switched it back to airplane mode a few nights ago, assuming the drain was somehow being caused by the wifi but this hasn't improved the battery life.

It was on 4% last night. It was at full charge at 6 AM; I unplugged it. At 4 PM, while I was gone all day and it is in airplane mode, it was at 81%.

In reply to an earlier post on May 30, 2016 1:58:37 PM PDT
Cjfield says:
had this problem myself after the upgrade. You have got to fully shut down the kindle. Customer service says to hold down the power button for a full 40 seconds even if the kindle screen goes blank and instead of choosing one of the options in the box. As soon as it completely restarted, I never had problems again. Hope this helps.

In reply to an earlier post on May 31, 2016 7:25:18 AM PDT
DW1 says:
my fire HDX has been doing the same thing for a week now, my fire is 2yrs old, i'm not buying another one, i'm going to get an Apple ipad mini this time

In reply to an earlier post on May 31, 2016 7:53:25 AM PDT
Last edited by the author on May 31, 2016 7:56:31 AM PDT
Jazzy_Jeff says:
So? Personally I check to see if there is an app using a lot of power. This happens from time to time with different apps. I just do a force stop on the app and that usually fixes the problem.

But get your iPad. I'm sure they have never had this problem that actually happens to all computers. Programs and apps misbehave all the time....

In reply to an earlier post on Jun 3, 2016 4:16:43 PM PDT
DW1 says:
I will. I get tired wanting to download an app and get: your device is not supported

In reply to an earlier post on Jun 3, 2016 4:18:17 PM PDT
DW1 says:
do you have a car charger? my kindle did not charge (car)

In reply to an earlier post on Jun 3, 2016 4:35:54 PM PDT
JimmyTheD says:
Wha?

In reply to an earlier post on Jun 3, 2016 5:10:00 PM PDT
DW1 says:
I tried charging my kindle in my car and the kindle did not charge
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Discussion in:  Kindle forum
Participants:  19
Total posts:  26
Initial post:  Nov 9, 2013
Latest post:  6 days ago

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