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Skype and Kindle Fire HD issues


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Showing 1-25 of 38 posts in this discussion
Initial post: Oct 23, 2012 9:43:42 PM PDT
I installed Skype on my new KF HD I received as a gift and can make video calls to other people. I can see video of them and and hear them, but they can only hear me. They get no video feed and when I click on my video camera icon it asks if I want to share video, I click yes but nothing happens. Any solutions?

In reply to an earlier post on Nov 3, 2012 3:25:32 PM PDT
You just have to add them as a contact to enable your camera. Its for "security" reasons

Posted on Nov 8, 2012 4:56:56 PM PST
L. Yoshimura says:
I recently upgraded from a Kindle Fire to a Kindle Fire HD. The solitaire game I had on my old Kindle Fire was on my cloud and I transferred it over to my HD with no problem. Problem occurs when I am playing the game. At random times, the unit will make a sound, kind of like a short circuit or "glitch" type sound when I play the game. I never had this happen when I played the same game on my original Kindle Fire. I returned it to the store and they exchanged it for another new Kindle Fire HD. The problem is occurring again on this new HD unit. When I asked a tech person at the store why this is happening he couldn't give me a definitive answer. He said it sounded like an app problem. I also told him I had downloaded a different Solitaire game this morning (thinking it was a problem with the old game), but that as soon as I started the game, the sound occurred. I asked him if this could damage the unit and he couldn't give me an answer other than to say I might want to go on Google and see if I could get some answers there. He said I'm the only person who's come in with this problem. At this point I'm ready to turn this unit in for a non HD unit. Is there anywhere I can get an expert's answers to these questions without having to pay for it?

In reply to an earlier post on Nov 11, 2012 1:39:38 PM PST
Mike1438 says:
not accurate, i have my wife added and it does not enable the video

In reply to an earlier post on Nov 11, 2012 1:41:22 PM PST
You gotta add the contacts on both devices. It is accurate. I call user error lol

Posted on Dec 6, 2012 7:56:14 PM PST
Jake says:
just got my new kindle hd...main reason was to skype. There are a lot of problems reported on skype discussions (using it on kindle hd). I also can only make voice calls and yes I have added the person as a contact. Is this a known issue? If it doesn't work I'll be returning the kindle.

In reply to an earlier post on Dec 6, 2012 8:01:36 PM PST
Sheila (NJ) says:
Contact amazon, click on help button at top of page and choose contact us.

Posted on Dec 6, 2012 8:01:45 PM PST
Bufo Calvin says:
Have you switched your Skype to the front-facing camera? I had to do that before it worked.

Posted on Dec 8, 2012 8:25:06 AM PST
Jake says:
After 3 calls (and an hour of time) with amazon support it still doesn't work. I can see other people, they can't see me. I get the message 'incoming video call. Person can't make the video call, enable your video..." but the icon of the little video camera always has a red line through it. I've stopped/started skype app and camera app; rebooted several times, and basically done all the troubleshooting steps they asked.

In reply to an earlier post on Dec 8, 2012 9:39:36 AM PST
timequake says:
Hundreds of people are having this issue. It's not user error.

Posted on Dec 8, 2012 11:46:36 AM PST
epb says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 8, 2012 6:11:49 PM PST
M. Murphy says:
Is the Kindle Fire (non-HD) capable of Skype? Or do i have to get an HD version? Thank you.

Posted on Dec 8, 2012 6:53:32 PM PST
C. S. Jones says:
The non-hd version doesn't have a camera or microphone so it would be text only.

In reply to an earlier post on Dec 9, 2012 8:42:16 AM PST
M. Murphy says:
Thanks for the info! My brother & I just ordered the Fire HD for mom- I'm sure she'll love it!

Posted on Dec 16, 2012 7:20:44 AM PST
i can't sign into my skype because the keyboard changes my small s to a capital S automatically and it won't allow me to keep the logon as a small
so i can't even log onto skype

In reply to an earlier post on Dec 27, 2012 10:58:25 AM PST
Erica says:
Did you try adding each other to your contact list? It may be a security feature. I had this problem and someone suggested it in this forum. It worked.

In reply to an earlier post on Jan 3, 2013 7:47:38 AM PST
Christina says:
how would one install skype on the original kindle fire for use as text to a contact overseas.

Posted on Jan 3, 2013 12:14:25 PM PST
I just installed Skype both on my home computer and the Fire HD. It seems to work on my Fire HD EXCEPT I can't hear the other person. He can hear me, and we can see eachother, but I can't hear him at all. Does anyone have any suggestions? I didn't see that particular problem in the forum. Thank you for any help.

In reply to an earlier post on Jan 4, 2013 4:28:52 PM PST
DJ says:
that is happening to me now - it is changing my "i" to an "o". how did they fix it for you?

In reply to an earlier post on Jan 14, 2013 8:49:39 AM PST
The exact same thing is happening to me when I use Skype -- I can't hear the other person. Everything else works fine. Raising the volume doesn't help at all....

In reply to an earlier post on Jan 14, 2013 9:18:42 AM PST
Solution to low volume on Skype -- delete SKYPE from your Fire HD and then reload SKYPE from the app store. Susan suggested this and it worked for me! YAY!!

Posted on Mar 11, 2013 3:35:23 PM PDT
Katfox says:
i was having trouble with my skype on my kindle fire hd. Every time i sign in it says i have the wrong password. I changed my password and it still doesn't work. Works fine on my home laptop. So I thought i would remove it and then reinstall it. Now i see it on my apps, but when i touch it, nothing happens. I thought i would have to download it again, but nothing is happening. HELP. Anybody know what to do? THanks for any help.

Posted on May 9, 2013 9:25:09 AM PDT
Gail Henke says:
I have the Kindle Fire HD 8.9. I can Skype and the other person can see and hear me but I can only hear them. I hope there is a simple fix for this?

In reply to an earlier post on May 9, 2013 9:31:24 AM PDT
Gail Henke says:
With all due respect many people are most likely just returning them since the problems have yet to be resolved. I use Skype too. I've done everything I've been told to do and as of yet I can not see the other party but I can hear them. They can see and hear me. I'm sorry everyone is having same and similar issues. I LOVE my Kindle Fire HD and believe th e bugs will get ironed out.

Posted on Aug 15, 2013 1:29:41 PM PDT
P. Morris says:
I have found skype for kindle fire no longer works. When I start skype the screen inverts then goes all blue and freezes. If you go back it says "skype has stopped ok ". I have deleted and reloaded ten times. Same result .
What is wrong and who do I complain to??
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Discussion in:  Kindle forum
Participants:  29
Total posts:  38
Initial post:  Oct 23, 2012
Latest post:  Feb 24, 2015

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