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Paperwhite Gift

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Initial post: Nov 5, 2012 1:12:38 AM PST
Last edited by the author on Nov 5, 2012 1:17:24 AM PST
D.L.C says:
So I ordered a Paperwhite for my friend's Christmas Gift. Came yesterday (Nov 4). Considering the high risk of potential screen issues and the 30 day return policy, should I open to test it? By the time my friend opens it for Christmas, it's well past the return deadline.

Or will the 1 year warranty cover this?

Posted on Nov 5, 2012 1:15:47 AM PST
Artist says:
I would. The 30 day return period is from the date of purchase, and that's the only time you'd receive a new Kindle replacement. After the 30 days (and for the rest of the 1 year warranty [which also runs from the date of purchase]) you will only receive a refurbished Kindle.

In reply to an earlier post on Nov 5, 2012 1:17:17 AM PST
D.L.C says:
It's 30 days from purchase or 30 days from receiving shipment?

I ordered this October 11th.

In reply to an earlier post on Nov 5, 2012 1:19:12 AM PST
D.L.C says:
Amazon really outta do a 90 day return policy for new hardware leading into Christmas. This 30 day policy in the Holidays is total crap.

Posted on Nov 5, 2012 1:19:51 AM PST
Artist says:
30 days from the date it shipped. Sorry, I forgot there was a long wait for the devices.

In reply to an earlier post on Nov 5, 2012 1:22:17 AM PST
D.L.C says:
Darn. Kind of screws me for actually planning ahead this year. I really don't want to open it. Kind of ruins the whole Christmas experience....

In reply to an earlier post on Nov 5, 2012 1:35:34 AM PST
Just open it, check it, and then tape the box closed again. Add a note to the recipient explaining, if you feel the need to. If it were me, I'd be grateful someone had done that, rather than being stuck with the problem. And anyway, if there IS a problem, you'll have to allow more time for the replacement. Would you really want your recipient to have that frustration?

Posted on Nov 5, 2012 1:37:43 AM PST
Artist says:
Just hope for the best, and don't tell your friend that she/he will get a refurbished unit if it has to be returned. You can't tell that they're refurbished most of the time.

Posted on Nov 5, 2012 2:50:17 AM PST
SeaLevel274 says:
Another option would be to just return it, and order another one which should ship the week of 12/17. If it's true they are fixing the problem, your chances of getting a good one should improve with the next shipments.

In reply to an earlier post on Nov 5, 2012 2:50:20 AM PST
Jazzy_Jeff says:
Here we go. The first official Amazon ruined Christmas post of the year. Love these things....

Posted on Nov 5, 2012 4:27:30 AM PST
P. M. H. says:
Check with Kindle CS, I think Amazon extends the return period for Christmas gifts. Seem to remember something from last year.

In reply to an earlier post on Nov 5, 2012 4:33:47 AM PST
Dragi Raos says:
Jeff the Grinch!


Posted on Nov 5, 2012 4:57:47 AM PST
Under Help>Returns and Refunds>Gift Returns --

"Items shipped by between November 1, 2012 and December 31, 2012, may be returned until January 31, 2013, for a full refund, subject to our other return guidelines listed in our Product Return Policies Help pages."

Posted on Nov 5, 2012 5:55:55 AM PST
[Deleted by the author on Nov 5, 2012 6:19:52 AM PST]

In reply to an earlier post on Nov 5, 2012 5:59:13 AM PST
I would return it, for now. Buy an Amazon gift card for your friend, and print out a picture of the PW. Package it beautifully, with the AGC for gifting. Then your friend can purchase the PW from their own account at their leisure.

Posted on Nov 5, 2012 6:17:07 AM PST
T. Gray says:
Thanks Dittiefurkey.

In reply to an earlier post on Nov 5, 2012 6:25:18 AM PST
You're welcome.

In reply to an earlier post on Nov 5, 2012 6:50:00 AM PST
D.C.L., I have opened all of the Paperwhites I have purchased for gifts. (2) of them had to be returned for replacement. The replacement units were fine.

When opening the box, do not use the zip strip. Slip a table knife at the end of the zip strip and gently pry open. You can then check the device and re-seal the black box.

Posted on Nov 5, 2012 7:54:41 AM PST
Kathy says:
And while it's open you could fully charge it for your friend. Might want to wait until closer to the time you give it to them so the charge is full, but would save them having to try to play with it hooked to the wall (like I did when I got mine!)

In reply to an earlier post on Nov 5, 2012 7:58:48 AM PST
Often times they do extend the 30 day return policy into January. They have done that the last couple of years.

The standard 30 days is from the time they ship the order and charge your credit card.

In reply to an earlier post on Nov 5, 2012 8:02:32 AM PST
They did this at least as far back as 2008 - the second holiday season Kindles existed. I'm not sure about the first year - I didn't have one yet.

In reply to an earlier post on Nov 5, 2012 8:06:03 AM PST
MommaCat says:
I bought my daughter a paperwhite for Christmas and called Amazon with that very question even though I very badly wanted to open it just to see one for myself! They assured me that it wouldn't be a problem for her to return/exchange it if there were problems. Well, even though I knew she wouldn't return it, but simply exchange it, I wasn't worried.

To make my long story short, I couldn't wait. I sent it already. We decided that Christmas would be at Thanksgiving, but I made it Halloweenish. She LOVES her Paperwhite and it's absolutely perfect. No problems of any kind. I ended up waiting a month before I sent it, but it covered.

I wouldn't worry. Give your friend an early xmas present and let her enjoy it now. It's always the thought. And your thought was great. Will you be my friend? : D

In reply to an earlier post on Nov 5, 2012 9:24:04 AM PST
D.L.C says:
Hmmmmm. Does that include November 1st or merely between November and December? Gift shipped November 1st.

Posted on Nov 5, 2012 12:31:14 PM PST
D.L.C says:
Chatted with Amazon, and they confirmed that my kindle paperwhite is covered under the Nov 1-Dec 31 extended holiday return policy.

Whew. Didn't want to open it.

In reply to an earlier post on Nov 5, 2012 4:24:45 PM PST
Last edited by the author on Nov 5, 2012 4:25:06 PM PST
Now you're overthinking it! Do you REALLY think they'd say "between Nov 1st and Dec 31st" and not include Nov 1st or Dec 31st???

Or did you think they meant only items shipped in the millisecond "between November and December" that you suggested? :-)
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Discussion in:  Kindle forum
Participants:  18
Total posts:  44
Initial post:  Nov 5, 2012
Latest post:  Nov 6, 2012

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