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Customer Discussions > Kindle forum

Receiving an ebook loan

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Showing 1-12 of 12 posts in this discussion
Initial post: Dec 20, 2012 5:16:23 PM PST
Mushrumor says:
A friend loaned me a book before her email was added to my Kindle. Amazon sent an email explaining how to add the email and the she needed to resend the document. She could not resend because the loan status is "pending acceptance". How can I proceed with receiving this loan?

Posted on Dec 20, 2012 5:20:42 PM PST
Bixillarla says:
You do not have to add anyones email to your kindle to get a loaned book. You do not send the loans to the @kindle email. They need to go to your normal email address, you then click the claim link in the email to send it to your Kindle.

Your friend will have to wait the 7 days for it to bounce back or they can call Kindle Customer service and have it canceled or redirected to your normal email address.

In reply to an earlier post on Dec 20, 2012 5:26:12 PM PST
Mushrumor says:
These are the instructions that I received from Kindle support:
Dear Customer,

The sender tried to send document(s) to your Kindle. Any document, sent to you by will not be delivered to your Kindle because the sender is not in your Kindle approved e-mail list.

To approve the sender's e-mail address:
1. Visit Manage Your Kindle page.
2. Sign-in to Amazon account.
3. Go to "Personal Document Settings" under "Your Kindle Account".
4. Under "Approved Personal Document E-mail List" click "Add a new approved e-mail address".
5. Enter the e-mail address to approve and select "Add Address."
6. Instruct the sender to resend the document(s).

Please note that you will receive this notification only once. In the future, only documents sent from approved e-mail addresses will be delivered to you.

In reply to an earlier post on Dec 20, 2012 5:27:40 PM PST
But a lendable e-book is not a personal document.

Posted on Dec 20, 2012 5:31:18 PM PST
Bixillarla says:
That is for documents such as notes, PDF files, etc. Seding ebooks as loans has to be sent to your normal email address. When you get the email you will click on a link to claim the loan.

Documents and Ebook loans are not the same thing.

Here is the Ebook loaning page that tells you how it works:

In reply to an earlier post on Dec 20, 2012 5:41:13 PM PST
Mushrumor says:
We read the instructions, but it seems that since I didn't have the email address set up originally, the book somehow became "stuck" and I cannot receive it. I hoped to avoid a call to Amazon customer support.

Posted on Dec 20, 2012 5:44:37 PM PST
Bixillarla says:
You read the wrong directions. You do NOT need to setup any email addresses. Read the information in the link I provided and you will see how to loan and receive a EBook.

You do not have to call Customer Service but you will have to wait 7 days for it go back to your friend unclaimed as it was sent to the wrong email address.

In reply to an earlier post on Dec 20, 2012 5:47:36 PM PST
You don't need an e-mail address "set up" for a lending enabled e-book. You're getting stuck right from step one and everything after that is just getting you in deeper. At this point, A) forget all that personal document stuff, it's irrelevant to this situation; and B) you'll either have to wait the seven days now or you will have to contact customer service to clear that so it can be lent again. There's no point in even having a discussion with CS about personal documents or those instructions.

In reply to an earlier post on Dec 20, 2012 6:04:54 PM PST
Mushrumor says:
The problem has been solved. My friend sent the loan to my Kindle email account instead of my personal email.

In reply to an earlier post on Jan 31, 2013 12:48:21 PM PST
clark3783 says:
Could you tell me how you got to the loaned book? I'm now in this exact situation.

In reply to an earlier post on Jan 31, 2013 3:09:19 PM PST
A. Dietz says:
clark3783, did you read the instructions linked above by Bixillarla? They give specific step-by-step instructions and include pictures. What about those instructions don't you understand?

Posted on Jan 31, 2013 6:02:22 PM PST
Last edited by the author on Jan 31, 2013 6:16:29 PM PST
Mushrumor says:
I am the original poster. The solution was to have my friend send the loan to my personal email address, not the email address assigned to my Kindle. Once the email was sent, the process was very clear and easy to follow. Additionally, the email that was originally send by Amazon (see my post above) just confused the issue.
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Discussion in:  Kindle forum
Participants:  5
Total posts:  12
Initial post:  Dec 20, 2012
Latest post:  Jan 31, 2013

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