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Customer Discussions > Kindle forum

Default Credit Card

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Showing 1-9 of 9 posts in this discussion
Initial post: Dec 28, 2012 2:00:21 PM PST
I have updated credit card details but when I try and buy a book from my Kindle it says *You do not have a valid default credit card* I have checked name and address both on *My Account* and *manage my kindle* and even on the Kindle it said * I have successfully updated my credit card* Don't know what else to try... please help :)

In reply to an earlier post on Dec 28, 2012 2:04:45 PM PST
Reboot the Kindle, Tracey. I don't know if it will work, but it can't hurt.

1. Unplug from charger, if plugged in.
2. Press and hold the Power Button for 30 seconds. Time or count it. Let go.
3: Turn on Kindle (a quick press, not a hold) let the Kindle reboot itself.

If this does not help, contact Customer Service:

Good luck

Posted on Dec 28, 2012 2:07:36 PM PST
Artist says:
Go to, click on Kindle Payment Methods, and make sure that your updated card is listed as the default payment method.

Posted on Dec 28, 2012 2:23:58 PM PST
CBRetriever says:
and the default Kindle Payment method, then sync the kindle

In reply to an earlier post on Dec 28, 2012 2:24:13 PM PST
hello I have done all that and it still says * I do not have a valid default credit card*
It's sending me nuts !!!

In reply to an earlier post on Dec 28, 2012 2:25:21 PM PST
Hi Blaiz it does have the right card listed as default payment...

In reply to an earlier post on Dec 28, 2012 2:25:22 PM PST
CBRetriever says:
time to click on the Help at the top of the pae and the the orange Contact us button and talk to someone at Amazon, then

In reply to an earlier post on Dec 28, 2012 2:31:10 PM PST
@CBR default card is correct, how do I sync the kindle ?
I went to sync and check for items in Menu... it does a search and said no new items !!!

In reply to an earlier post on Dec 28, 2012 2:32:28 PM PST
CBRetriever says:
that's ok, sync also checks for new books

question: Can you purchase books on the website on a PC?
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This discussion

Discussion in:  Kindle forum
Participants:  4
Total posts:  9
Initial post:  Dec 28, 2012
Latest post:  Dec 28, 2012

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