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Customer Discussions > Kindle forum

Amazon appstore unknown error.....

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Showing 1-25 of 66 posts in this discussion
Initial post: Jan 11, 2012 2:17:43 PM PST
Kevin Keppel says:
I have downloaded angry birds and other games to my kindle fire. They worked fine for a few weeks and now I get an unknown error message that states I need to download this app again. Any suggestions? I really do not want to pay for this apps a second time.

Posted on Jan 11, 2012 7:17:04 PM PST
Gift Card says:
Kevin, your not the only one.. ONe of my kindle Fires are doing the same thing.. what is up? Anyone know what the heck is goin on?

Posted on Jan 11, 2012 7:29:02 PM PST
Jazzy_Jeff says:
Have you tried restarting the devices?

Posted on Jan 11, 2012 7:57:50 PM PST
Gift Card says:
Yes, thrice...
I have two KF in my house.. Only 1 is doing the error.. 90% of my apps do not work. I get the same error above. I try to acces the amazon app store and it eternally loads.

Posted on Jan 11, 2012 8:39:42 PM PST
Gift Card says:
ok, I got mine working, but unfortunately I didn't systematically do it. but heres what I think I did, but i'm not sure exactly what did it.

In applications, I used the dropped down menu and changed it to "all" and scrolled down to the follwing and stopped them from running:

appstore, quicksettings & uninstalled the ESPN score updater. Rebooted and waaa laaa.. it worked.. hope I helped!

Posted on Jan 14, 2012 9:48:08 AM PST
Last edited by the author on Jan 14, 2012 6:03:10 PM PST
Kevin says:
If you guys are like me, then you have the wifi disabled (or you are not connected to a network) when this error is occurring. The Kindle is my daughters and I disable the wifi since Amazon offers absolutely no way to prevent my daughter from buying things in the store.

In any case, all I had to do was re-enable wifi and connect to the Internet and then start one of the apps that wasn't working. I did NOT have to redownload anything. I also did not have to start every app that was having the issue. I started one (Angry Birds) and then shut wifi off again and all apps continue to work.

Hope this helps!

Posted on Jan 14, 2012 9:49:23 AM PST
[Deleted by the author on Jan 14, 2012 9:50:24 AM PST]

Posted on Jan 16, 2012 5:41:39 PM PST
im having the same problem...and none of the above suggestions have helped...anybody else have any ideas?

Posted on Jan 26, 2012 7:56:34 PM PST
[Deleted by the author on Jan 26, 2012 7:57:02 PM PST]

Posted on Jan 26, 2012 7:59:49 PM PST
Brian says:
I found another set of posts that point to DRM as the culprit. All of my paid apps had this problem. Upon restarting my Kindle Fire, I happened to notice that the date and time were incorrect. It was reading 1999..."Great Scott Marty!" I fixed the date and time and when I got back to the future everything worked fine. Maybe the date was messing up the DRM check? Still wondering how the date got messed up though....Anyway I hope this helps.

In reply to an earlier post on Jan 30, 2012 12:20:12 PM PST
AZ123 says:
Thanks, Brian: I had the same problem and hadn't noticed the date was back to 2000. Once corrected, the apps work fine.

In reply to an earlier post on Feb 12, 2012 10:32:59 AM PST
Walks says:
Perfect, thanks! Now the question is why was the date screwed up? :-D

In reply to an earlier post on Feb 19, 2012 5:54:59 AM PST
boozoo5 says:
THANK YOU!!! Finally working!

Posted on Feb 23, 2012 8:11:09 AM PST
Ray says:
When battery power drains, the date might be reset to 2000/1/1 and the issue occurs.

Posted on Mar 10, 2012 7:39:04 AM PST
robsky321 says:
I came here looking for a solution to the unknown error problem. Thanks to all who posted the "date fix" it cleared the problem up for me as well! My daughter is a very happy camper now!

Posted on Mar 19, 2012 6:14:26 PM PDT
Yay! The date fix corrected our error messages too! Thank you!

Posted on Apr 11, 2012 5:47:34 AM PDT
Last edited by the author on Apr 11, 2012 5:48:36 AM PDT
M.W.S. says:
yep, battery drain caused the same problem for me, fixed the date and now the apps work, however, I still am unable to get connected to wifi now

In reply to an earlier post on Apr 15, 2012 12:38:53 PM PDT
Kay Cee says:
Surprisingly, this worked. I did the same and it was set to January 8th, 2000.
Apps/Games: "We're not supposed to exist right now, shutting dowwwwn."
Tablet: "Am I even a concept in 2000? No? Then I refuse to work!"

In reply to an earlier post on Apr 16, 2012 7:00:43 PM PDT
Can somebody please tell me what a DRM check is?

In reply to an earlier post on Apr 28, 2012 9:08:30 AM PDT
Alan says:
It's making sure you have a license to use the app. DRM=Digital Rights Management.

Posted on Apr 30, 2012 6:56:00 AM PDT
J. Johnson says:
OK. My son's Kindlefire was doing the same thing. I checked the date and it was Jan. 1, 1970?! I don't know how that would happen. I told my 10 yo son and he says "yeah, the date changes all the time"! how does this happen?

Posted on Jun 4, 2012 7:06:32 PM PDT
Awesome, thanks to the date guy, it WORKS :D

In reply to an earlier post on Jun 18, 2012 5:03:28 PM PDT
Just used this post to fix a customer's Kindle Fire that started getting this error on all apps after connect to hotel internet. Evidently it reset the date to February 2nd 1970.

In reply to an earlier post on Jul 10, 2012 1:36:48 PM PDT
Jada H. says:
Thanks Brian, I was just stressed the heck out cause mine and my daughter kindle was acting crazy. I read your post and sure nuff the date was off, fixed that now I'm relieved. Wooosah!

In reply to an earlier post on Sep 23, 2012 8:36:56 AM PDT
acm says:
Thanks!!! That worked!!
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Discussion in:  Kindle forum
Participants:  57
Total posts:  66
Initial post:  Jan 11, 2012
Latest post:  Aug 1, 2015

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