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Customer Discussions > Kindle forum

Kindle App

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Showing 1-8 of 8 posts in this discussion
Initial post: Feb 3, 2014 6:42:40 AM PST
I downloaded the kindle app to my samsung tablet but no books show up in my "device" area. Anyone else have this problem?

In reply to an earlier post on Feb 3, 2014 6:45:01 AM PST
Have you registered the device to your Amazon account and done a sync?

Posted on Feb 3, 2014 6:45:16 AM PST
[Deleted by the author on Feb 3, 2014 6:45:25 AM PST]

In reply to an earlier post on Feb 3, 2014 6:47:15 AM PST
Have you registered the app to the exact same account as the books? If not, then do so. If you have registered the app, then do a sync. If after a sync, your books are not showing up, then it is time to call Kindle support because you have probably set up a second account but they are the only ones that can see for sure.

Click on help at the top or bottom of any Amazon page. Click on the Contact Us button on the right of the next page. Answer the questions and the correct contact info is shown. I suggest using the phone for quickest response.

Posted on Feb 3, 2014 6:49:34 AM PST
Also note - after the sync, the books will not be downloaded. The titles will appear under the cloud. Click/tap a title and it will download.

In reply to an earlier post on Feb 3, 2014 1:05:26 PM PST

In reply to an earlier post on Feb 3, 2014 1:12:05 PM PST
So you did the sync, and nothing shows up under the cloud tab?

Next step - go to Manage Your Kindle. Your list of books should be on the screen. If you have the new format for that page, there will be a row at the top, showing pictures of your devices - is the Samsung there?

If you don't see the row of pictures at all, you have the old format. On the left side of the page, click on Manage Your Devices. Does the Samsung show up there?

Posted on Feb 3, 2014 2:49:11 PM PST
Retired EE says:
The Kindle App installed on Android devices shows the books in your account under "all Items" not "cloud". The Kindle Fire shows the books in your account under "cloud". On the Amazon App Store installed on non-Kindle Android devices, Apps in the cloud are in the column labeled "cloud".
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This discussion

Discussion in:  Kindle forum
Participants:  5
Total posts:  8
Initial post:  Feb 3, 2014
Latest post:  Feb 3, 2014

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