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kindle fire hd glass cracked


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Showing 1-25 of 34 posts in this discussion
Initial post: Jan 2, 2013 9:25:03 AM PST
Does Amazon on anyone know a place you can get the glass repaired for the kindle fire hd? My son accidently dropped his coming out of the car.

Posted on Jan 2, 2013 9:51:13 AM PST
Last edited by the author on Jan 2, 2013 9:52:03 AM PST
Bixillarla says:
There are no authorized repair facilities for Kindles. Some electronics repair stores advertise they repair Kindles though, you might check you local yellow pages and call around.

If you are in your 1 year warranty period call Kindle Customer Service and see what they will do. In the past they have replaced a Kindle 1 time for accidental damage even though it wasn't covered. They have also offered a discount on a refurbished unit. No guarantees they will do so for the new Kindle fires.

You should always get a extended warranty with accidental damage coverage for portable electronics especially if it is for a young person.

In reply to an earlier post on Jan 2, 2013 9:55:46 AM PST
flipoid says:
Since it is still under warranty, it can't hurt to call Kindle CS. Tell them your son dropped it. If they don't offer you a free replacement (they have been known to do so in the past, even when the breakage was the owner's fault), they may give you a discount on the replacement. Just be honest with them and tell them it was dropped.

Posted on Jul 6, 2013 7:31:16 PM PDT
Me:I have developed a crack in my glass. what are my options?
Mohamed: Hello, I'm Mohamed from the Amazon Kindle Support. I'll be happy to assist you today.
I'm sorry to hear about the problem you have with your Kindle device.
Are you referring to the " zachary's Kindle "?
Me:i need to discussed my damaged glass on my kindle fire hd.
yes
Mohamed:Is it a physical damage on your Kindle device ?
Me:i previously discussed the issue with another CS rep and was told there was nothing I can do except purchase a new one.
yes there is a crack in the glass across the corner.
I did not witness any drops to precipitate the damage. The glass is advertised to be high strength and I have not put any particular stresses that would have caused this cracking.
Mohamed:Please be on hold for 2-3 minutes while I check this for you.
Me:okay.
Mohamed:Thank you for waiting.
Me:sure
Mohamed:I've checked and see that the warranty wont covers the physical damage of the kindle. However, as a one time exception, I'll help you to create a free replacement for you.
Please provide me the last 4 digits of your payment method and shipping address.
Me:is it possible for you to call me?
can you please hold?
Mohamed:Please provide your phone number, I can have a specialist call you right away.
Me:one second. I need to see if I can find the number of the payment method.
Mohamed:Sure.
Me:This unit was a gift from my mother and i cant seem to get her on the line. she had it mailed to her house. do you need her address or mine?
I cant get her to answer her phone for her CC number...
Mohamed:Please provide me your shipping address and your payment method associated with your account.
Me:my shipping address is___________ Ave., Florissant MO, 63031. I have two methods of payment, a debit card (Visa) and a Discover.
Visa Debit ____, Discover ____
Mohamed:Please provide me the shipping address.
Me:_________ Ave., Florissant MO, 63031
Mohamed:Thank you for your information.
Attempting to Replace.
The replacement was successfully created.
I will be sending out a follow-up e-mail for you with all of your order details. It will include your order number, a delivery date, and include a return mailing label that you can print out to send your defective Kindle back with. 
Is there anything else, I can assist you today?
Me:No and thank you so much!!! This is superior service that I have come to expect from Amazon! Thanks again!
Mohamed:It's my pleasure helping you.
You will receive a replacement confirmation e-mail to your " ________@yahoo.com" e-mail address after this chat conversation. Please feel free to view it.
Thank you for contacting Amazon Kindle support.We look forward to seeing you again soon.

In reply to an earlier post on Jul 17, 2013 9:03:02 AM PDT
- Bhaskar says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jul 17, 2013 9:06:09 AM PDT
The warranty concerns manufacturing defects. What you want is insurance. Had you purchased the extended warranty (which includes accident insurance), that would have covered it. There is no defect. Your child dropped it. That is not Amazon's fault or responsibility.

In reply to an earlier post on Jul 17, 2013 9:17:05 AM PDT
- Bhaskar says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jul 17, 2013 9:18:46 AM PDT
Tinker-bella says:
I might recommend buying an accidental handling policy for the Samsung Galaxy Tab, since neither Costco nor Samsung will replace it if it is dropped and damaged either.

Posted on Jul 17, 2013 9:21:24 AM PDT
Last edited by the author on Jul 17, 2013 9:26:15 AM PDT
- Bhaskar says:
Thanks for the recommendation. I will do a quick search on how reliable that device is and if there are issues with it breaking before I get it.
It appears that at least there are parts I can buy and repair it myself.

In fact I just hit on a couple of links that are claiming they sell replacement glass screens for the Kindle Fire HD...I am not sure how good those are. I would check into it but unfortunately, I don't care to spend any more time on the Kindle after this.

In reply to an earlier post on Jul 17, 2013 9:22:09 AM PDT
It all depends how lucky the landing is.

Posted on Jul 17, 2013 9:26:14 AM PDT
J. Donahue says:
I think I'll try dropping my new digital camera from the couch to the floor and see if I can get a better one from the company for free.

In reply to an earlier post on Jul 17, 2013 9:32:00 AM PDT
- Bhaskar says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jul 17, 2013 9:34:11 AM PDT
King Al says:
Your sense of entitlement drives up the cost for everybody else.

In reply to an earlier post on Jul 17, 2013 9:38:12 AM PDT
"I just wanted it repaired...I was going to pay for the repairs too."

Hence the need for all the blather about implied warranty. Riiiiight.

Posted on Jul 17, 2013 9:40:37 AM PDT
A. Sisk says:
Wow....people really annoy me. Just because your warranty tells me drops are not covered, I THOUGHT you didn't mean it and expected you not to follow your business practices. Waaaaaaaaaaaaaaaaaaaaahhhhh.

In reply to an earlier post on Jul 17, 2013 9:44:11 AM PDT
Tinker-bella says:
The real issue lies with liability.

For example, say I am driving down the road and a small pebble or piece of gravel flies up and hits my windshield. It certainly wasn't my fault, nor would I expect that something so tiny could fracture my safety glass windshield. Yet it did. (I use this as an example because it has happened to me several times when I still lived in SoCal.)

It is not the liability of the car manufacturer, because it is not a warranty issue due to manufacturer defect. It isn't my fault, but neither is it the fault of the car manufacturer.

This is where automobile insurance comes in; they pick up cost to replace the windshield because I have paid for the coverage under my comprehensive insurance.

The same principle applies with electronics. It may very well be an accident, and not intentional... but no company could hope to stay solvent if they had to repair every electronic item under warranty because of an accident and not a defect.

You'll have to trust me when I say that if that were the case, almost everyone would be dropping their Kindles when they are nearing the end of their warranties.

In reply to an earlier post on Jul 17, 2013 9:46:04 AM PDT
Hey, why not get your kid the new Sony tablet that can withstand 30 minutes under water and then only let him use it in the tub?

In reply to an earlier post on Jul 17, 2013 9:47:26 AM PDT
You know I want to test this, now.

In reply to an earlier post on Jul 17, 2013 9:48:45 AM PDT
Keep us posted. lol

In reply to an earlier post on Jul 17, 2013 9:53:47 AM PDT
Cassie Anne says:
You just wanted repaired? Then why did you write all this?

"I just got off a chat with their customer support. I am really disappointed with their approach...they refused to replace for free my device that my son dropped from a couch onto a wood flooring and it cracked. I pleaded my case for over an hour, but they were just stuck up on their procedures. I would expect these devices to be able to take that small a drop. I wouldn't consider that to be outside a normal warranty."

Sure sounds like you wanted a replacement to me.

In reply to an earlier post on Jul 17, 2013 9:55:34 AM PDT
Tinker-bella says:
Bingo!

In reply to an earlier post on Jul 17, 2013 10:03:26 AM PDT
Droppage is not covered. Pretty simple.

In reply to an earlier post on Jul 17, 2013 10:10:24 AM PDT
- Bhaskar says:
I googled for issues related to broken glass screen for the device when their customer support told me they can't offer me a "free replacement"...I was curious if this happened before. I hit on this thread where someone posted they got a free replacement...I was responding to that saying by posting my experience and that they refused to replace mine for free. I was a not happy that they treat different customers differently.

Posted on Jul 17, 2013 10:11:56 AM PDT
Just Peachy says:
"I would expect these devices to be able to take that small a drop. I wouldn't consider that to be outside a normal warranty"

"I just wanted it repaired...I was going to pay for the repairs too. "

Those are contradictory statements.

In reply to an earlier post on Jul 17, 2013 10:13:53 AM PDT
You have no way of knowing all the circumstances surrounding the other person's situation.
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Discussion in:  Kindle forum
Participants:  18
Total posts:  34
Initial post:  Jan 2, 2013
Latest post:  Nov 21, 2014

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