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My kindle will not connect to wifi


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Showing 1-25 of 41 posts in this discussion
Initial post: Jul 2, 2012 4:10:48 PM PDT
EKS says:
My kindle will not connect to wifi but the wifi is working fine

In reply to an earlier post on Jul 2, 2012 4:13:11 PM PDT
Reset the router by unplugging it for a minute or two. Then reboot the Kindle.

Posted on Jul 3, 2012 1:18:15 AM PDT
Fud53 says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Oct 29, 2012 1:43:34 PM PDT
[Deleted by the author on Oct 29, 2012 1:43:47 PM PDT]

Posted on Jan 16, 2013 5:09:02 PM PST
avid fan says:
I don't understand unplugging it? It is not plugged in. Before the WIfi Worked great and I never had to sign in, now i can't get my password or Wifi key to work.

In reply to an earlier post on Jan 16, 2013 5:11:57 PM PST
Yes, your router is plugged in. Unplug it.

In reply to an earlier post on Jul 13, 2013 9:29:44 AM PDT
Nanny says:
Having same problem. Unplugged the router. Still not working. I know my password is correct.

In reply to an earlier post on Jul 13, 2013 10:06:11 AM PDT
helen kelly says:
Did you get resolve as I amhaving same problem

In reply to an earlier post on Jul 13, 2013 1:03:20 PM PDT
Nanny says:
No. I don't know how to get it resolved. I can't log onto the kindle help site because I can't get on Internet without wifi

Posted on Jul 13, 2013 2:54:15 PM PDT
I've been having the same issue so I'll keep a close eye on this thread....

Posted on Jul 13, 2013 3:15:30 PM PDT
Does your Kindle connect to wish to WiFi at a friend's house or on a hotspot? Ours did, so issue would be with our router. Trying to update the router now

In reply to an earlier post on Jul 14, 2013 5:20:55 AM PDT
Nanny says:
Haven't tried it any where other than home . I will try it mayb at paneras and keep you posted thanks

Posted on Jul 14, 2013 5:32:50 AM PDT
I am having the same problem. my apple phone and wireless computer connects to my wi fi network so I know my network is ok. kindle picks up network, just won't connect. rebooted and even reset.

In reply to an earlier post on Jul 14, 2013 5:35:41 AM PDT
what type of router do you have?

In reply to an earlier post on Jul 14, 2013 5:37:04 AM PDT
Just Peachy says:
You are on this website somehow. Click Help at the top of the screen, click "Contact us". Use the "call me back" or "chat" feature. Do not use email.

Posted on Jul 14, 2013 5:38:55 AM PDT
Regardless of the fact that other devices connect,
Restart both your router AND your modem by unplugging them for a few minutes. Plug the modem back in, then plug the router back in. Then restart your kindle. Then connect.

Posted on Jul 14, 2013 7:30:12 AM PDT
problem was the AT&T uverse router.

In reply to an earlier post on Jul 14, 2013 8:43:03 AM PDT
Mike says:
How was it resolved, Laura? Did AT&T replace your router?

In reply to an earlier post on Jul 14, 2013 4:16:57 PM PDT
Nanny says:
Receiving and sending these posts via email on my iPhone. There is no contact customer service at top if this page .

In reply to an earlier post on Jul 14, 2013 4:42:11 PM PDT
Mike says:
Then, use your Fire? Or, your browser on your computer?

In reply to an earlier post on Jul 15, 2013 6:20:20 AM PDT
Nanny says:
Definitely can't use my Fire cause I can't get on Internet. That's the problem. Anyways my son in law is going to get me into my wifi router adm system to see what's going on. I may just be using the wrong password or I will just have to get a new one. Will update on here when I have an answer. Thank you all

Posted on Jul 15, 2013 6:32:18 AM PDT
My daughter's kindle touch won't connect to wifi either (it used to connect to our home wifi just fine). My kindle keyboard connects just fine, as do all our other devices. I tested hers on another wifi network and also couldn't connect there. I did a hard reset, that didn't help. Then I downloaded the most recent kindle update and installed it and it still wouldn't connect. I realize I'm going to have to try CS at this point since it seems like a problem with her individual kindle, especially since it worked fine our on home network when we first got it and the just stopped one day.

In reply to an earlier post on Nov 2, 2013 8:57:03 PM PDT
That worked for me. I was not able to connect wifi to my kindle but could with my iPad and iPhones but unplugging both my router and modem and I shut down kindle and it's connecting again. Thanks

Posted on Nov 3, 2013 1:11:22 AM PST
Bill King says:
There are zillions of threads in this forum about Kindles and Wifi problems. Every company and product has problems. When the problem keeps on happening with new model after new model, then it time for a tar and feather party down at company HQ. Rails, pitchforks, lanterns, guns loaded with silver bullets.

In reply to an earlier post on Nov 19, 2013 3:11:24 PM PST
[Deleted by the author on Nov 19, 2013 3:11:43 PM PST]
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Discussion in:  Kindle forum
Participants:  29
Total posts:  41
Initial post:  Jul 2, 2012
Latest post:  Oct 6, 2014

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