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Customer Discussions > Kindle forum

Kindle Fire crashes, can't access App Store

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Showing 1-14 of 14 posts in this discussion
Initial post: May 2, 2012 4:33:58 PM PDT
penny says:
All of my Kindle Fire apps keep crashing and I get an error message that says "Internal Service Failure. There was an internal error." I click on "ok" and the app closes. I have rebooted many times to no avail.
Also I can't access the App Store anymore. I just get the little circle that keeps going around.
My wi-fi works fine and the apps will reopen after they close, but it happens over and over. Any advice?

Posted on May 2, 2012 4:55:43 PM PDT
Artist says:
You should speak to Kindle CS about this., click on the Contact Us button, then choose the Chat or Call Us option.

In reply to an earlier post on May 2, 2012 4:58:06 PM PDT
penny says:
Thanks, Blaiz. I left an email for cs support, but thought someone might have experienced the same problems.

Posted on May 2, 2012 5:01:15 PM PDT
Artist says:
I would never use e-mail for a tech problem with a Kindle.

Posted on May 28, 2012 2:12:30 AM PDT
[Deleted by Amazon on May 28, 2012 2:14:50 AM PDT]

Posted on Sep 7, 2012 9:09:30 PM PDT
The same exact thing happened to me! I think when I put it on my nightstand it mightve slipped a little--like two whole centimeters-- after that it just..... crashed.

Posted on Sep 10, 2012 7:15:45 PM PDT
Last edited by the author on Sep 10, 2012 7:16:19 PM PDT
E. Hartzler says:
It has happened to me too and I dont know how to fix it!!!

Posted on Sep 18, 2012 8:56:25 PM PDT
Julio Valdez says:
What can I do access the app store on kindle fire?

Posted on Sep 18, 2012 9:30:13 PM PDT
Penny - Go into the settings on your Fire and see if the date and time are correct. If they are way off, either manually correct them, or manually sync and check to see if that corrects the date and time. Then, try accessing your apps and the app store again.

This was an issue that was popping up a month or so ago, and it turned out that the date anf time being so out of whack was what was causing the issues with running apps and accessing the app store.

Posted on Sep 19, 2012 6:05:33 PM PDT
Last edited by the author on Sep 19, 2012 6:09:20 PM PDT
It wiill not let me download youtube help?

In reply to an earlier post on Oct 19, 2012 10:07:37 AM PDT
Slg says:
Thank you sooo much! IT WORKED!

In reply to an earlier post on Jan 3, 2013 1:33:34 PM PST
The same thing happened to my son's Kindle Fire and correcting the date and time worked! I wish I would have read this sooner! He's been without the apps for 4 months.

Posted on Jan 4, 2013 4:03:11 AM PST
The date and time were correct on mine, and matched the router. The only thing that worked for me was to reset my Kindle from scratch and re-download all my books and apps. It wasn't that big of a deal, though, and worth it after a month without any app store access.

Posted on Jan 14, 2015 3:02:08 PM PST
Ruby M. Mohr says:
My Kindle went black when i was reading now will not come up at all
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This discussion

Discussion in:  Kindle forum
Participants:  12
Total posts:  14
Initial post:  May 2, 2012
Latest post:  Jan 14, 2015

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