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Chromecast stopped working from Netflix app on Kindle Fire HD


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Showing 1-25 of 76 posts in this discussion
Initial post: Apr 21, 2014 7:44:44 AM PDT
James says:
I had casting to Chromecast working on the netflix app on Kinde Fire HD, until the 11th April. Now, the cast button doesn't show up on the netflix app.

It works from iPad and iPhone netflix apps. I've tried two different Chromescast devices.

Looks to be a known problem, however speaking to Amazon and Netflix support, they have never heard of the problem.

Anyone else have this issue with their Fire HD and Chromecast?

If so, please contact both Netflix and Amazon support. Of course it might be Google's fault, as they recently updated the OS on the chromecast. But you can't contact their support, and to be fair, other devices are working fine with it.

Posted on Apr 21, 2014 7:49:00 AM PDT
James says:
Also, I can cast from Kindle Fire HD Netflix to my TiVo, so it is something specific about Kindle and Chromecast not working.

Posted on Apr 22, 2014 7:57:23 AM PDT
J Hebert says:
Because Amazon has Kindle TV now. They removed it from Chromecast for that reason, they want you to buy their box. Its $99.

In reply to an earlier post on Apr 22, 2014 8:01:26 AM PDT
James says:
The cynic in me thought the exact same thing. But that would require them asking Netflix to drop support from the Kindle version of the app. And I'm not convinced Netflix would do that.

Timing wise, the Chromecast 16664 update was released on 8th April but probably didn't roll out to all devices for a while. So my bet is actually a breaking change in Google's update that Netflix needs to fix on the Fire HD.

In reply to an earlier post on Apr 22, 2014 8:19:23 AM PDT
James says:
Chromecast 16664 update came out on 8th April
Netflix Android 3.3.2 update came out on 10th April

One of these updates has broken Chromecast support from Netflix on Kindle Fire HD.

Either Google or Netflix needs to fix the problem with a software update or Amazon needs to declare that they have dropped support for Chromecast from Netflix.

Posted on May 6, 2014 4:30:38 AM PDT
James says:
I'm still having this issue. Any suggestions on how best to progress this? It's hard to know who to press on this, as it could be Netflix, Amazon or Google's fault (or a combination). But at the moment, no one is even admitting there's a known issue here.

In reply to an earlier post on May 6, 2014 7:07:24 AM PDT
Jazzy_Jeff says:
Amazon has never supported Chromecast. That is why you have to download the app from a different store. So there is nothing for Amazon to declare. The problem will have to be fixed either through Netflix or Google.

In reply to an earlier post on May 6, 2014 8:21:26 AM PDT
Last edited by the author on May 6, 2014 8:23:27 AM PDT
James says:
Download Netflix app from a different store? You mean Amazon's app store that you access on the Kindle? Not sure I understand what you mean. And from the consumer's point of view, the Amazon Kindle Fire DID support Chromecast from Netflix - the support was dropped/lost/broken mid April.

But I take your point, if this is a mistake, it's unlikely to be Amazon's, as they did not write the Netflix or Chromecast software.

In reply to an earlier post on May 6, 2014 8:52:44 AM PDT
Jazzy_Jeff says:
No, I was talking about the Chromecast app. Amazon doesn't have it.

In reply to an earlier post on May 6, 2014 9:00:50 AM PDT
James says:
This thread is not talking about the Chromecast app. As per the first post, this thread is talking about the Netflix app on the Kindle Fire HD and the Chromecast device.

You don't need the Chromecast app to communicate with the Chromecast.

Posted on May 13, 2014 5:03:12 PM PDT
Polly says:
My Netflix app is no longer connecting our showing a chromecast button either on my kindle

Posted on May 17, 2014 5:45:18 AM PDT
Build 16664 broke Chromecast support in the Netflix app. It still works with other apps, like Hulu Plus. Try resetting your Chromecast from scratch. Once I did that (with the new build still there), Chromecast started working with Netflix again. Good luck.

Posted on Jun 11, 2014 11:44:55 AM PDT
So basically buy another Andriod tablet other than Kindle to play Chromcast since they want you to buy their Kindle and their Amazon Fire. Whats the point of having a Kindle if you have Amazon Fire.... itsnt it a lose lose for them?

In reply to an earlier post on Jun 13, 2014 6:49:47 PM PDT
Why is it allowed to Amazon to limit capabilities of my device? Is there an authority where I can complain about this abuse?

In reply to an earlier post on Jun 13, 2014 7:48:49 PM PDT
Jazzy_Jeff says:
What abuse? You are the one who decided which tablet to buy. In the future do a little research, ask questions. Make sure the device has what you want.

In reply to an earlier post on Jun 13, 2014 8:34:14 PM PDT
Last edited by the author on Jun 13, 2014 8:34:34 PM PDT
The device has had what I wanted before April 10. Believe me, I did a good research. If this rumor is true, than somebody's (Amazon's?) deliberate action led to degradation of the device capabilities when it was in my possession for several months already.

In reply to an earlier post on Jun 13, 2014 11:33:48 PM PDT
James says:
To be fair Jeff, as you'll see above it did used to work and then the functionality was removed around the time Fire TV came out.

But as much as it annoys me, Amazon have the right to do this (if it was deliberate). But equally we have the right to complain and remember amazons actions in future before buying amazon products.

In reply to an earlier post on Jun 14, 2014 8:14:46 AM PDT
Why exactly do Amazon have this right to manipulate with my property? What about my rights?

In reply to an earlier post on Jun 14, 2014 8:22:46 AM PDT
Last edited by the author on Jun 14, 2014 8:24:23 AM PDT
Jazzy_Jeff says:
You own the device not the operating system. Just like Microsoft can make any changes it wants to Windows. Also Amazon doesn't even have the Chromecast app on their site for you to download. They are under no obligation to make it work with their tablets.

If you want all the functionality of Google you should buy a Google device. That is what I did.

In reply to an earlier post on Jun 14, 2014 9:04:30 AM PDT
Are you saying that their ownership of the system means that they can remove a highly popular functionality long after the device is sold? Please give me a similar example from Microsoft's practice.

If this functionality was absent from the beginning, the situation would be different. I think a great number of potential customers would not have chosen this tablet. But there would not be a basis for complaints.

I strongly believe that degrading capabilities of sold devices with the purpose to promote another device should be illegal.

In reply to an earlier post on Jun 14, 2014 10:17:12 AM PDT
James says:
Best place to start would be amazon customer support. Report the problem and the explain it was functionality that has been removed. Amazon support are very good and they may even refund if you put the case across well. Complaining on the forums makes it public and gets people talking about it, but Amazon won't do anything unless you contact them. Good luck and let us know how you get on.

Me? I'll stick to iPad and chromecast and stay away from the Amazon ecosystem.

Posted on Jun 14, 2014 3:55:13 PM PDT
James, good lack to you in the Apple ecosystem. Corporate deception is a highly infectious disease.

In reply to an earlier post on Jun 14, 2014 5:12:53 PM PDT
James says:
Works for me. And I have cross device support, unlike amazon.

In reply to an earlier post on Jun 20, 2014 12:55:55 PM PDT
Here is the dialog between my wife (she actually owns the tablet) and the Amazon support:

Q: I would like to report an issue with Kindle fire HDX system support of a very important function of Netflix application: its ability to operate with Chromecast. This function was available when I purchased the tablet and it was essential for me. My husband performed a special research about availability of this function. This functionality disappeared long after the device was purchased. Since all other devices in our house continue to support the Netflix-Chromecast functionality, there is no doubt that the problem relates to the Kindle fire HDX system, now operating differently. Please help to return this functionality to my device.

A: I'm sorry, Chromecast and Amazon devices are not compatible with each other at this time. While Netflix is compatible with Chromecast our devices are not. We're working to expand our Amazon Instant Video service to a broader selection of devices. I've forwarded your suggestion to our business team. To see the most up to date list of compatible devices, please go to: http://www.amazon.com/gp/video/ontv/devices

Q: I cannot take this as an answer to my request. The device that l purchased WAS fully compatible with Chromecast. In a LATER release of their operating system Amazon blocked this feature (so far for a single application, Netflix). I believe this action was illegal. I demand to cancel this change.

A: I understand that you would like to use Chromecast with your Kindle Fire HDX while watching Netflix. App versions and the Kindle software can't be reverted to an earlier version. Although it may have worked in the past, Kindle Fire devices do not support Chromecast. We'll consider your feedback as we plan further improvements. Customer feedback like yours is always important to us. I'll be sure to pass your message along to the appropriate department as we continue to improve the Kindle experience for our customers.

Posted on Jul 20, 2014 3:01:25 PM PDT
BillK says:
There is a work-around for this problem until the parties work things out in the future, if they choose to. You can wire your Kindle to your TV using a 15 ft cable that has a micro-HDMI connection on one end and a regular HDMI connection on the other end. Whenever you hook it up you can watch anything on the Kindle screen on the TV. When done watching something you disconnect the Kindle and toss the wire back behind the TV. Yes, this is a pain and you risk tripping over the cable that is stretched over your floor but it works and that's what I need until the above issues are fixed, if ever.
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Discussion in:  Kindle forum
Participants:  41
Total posts:  76
Initial post:  Apr 21, 2014
Latest post:  Dec 11, 2015

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