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3g keyboard 50 MB limit


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Initial post: Aug 5, 2012 1:48:27 AM PDT
F. blanchon says:
i have owned my 3g keyboard for 2years and have used the 3g wireless since then. For the first time in mid July this year the access was denied and i received a message stating that i had reached the 50 MB monthly limit. On August 1, I was able to use it again but today on Aug. 4, the same message appears and access is denied for browsing other than amazon and wikipedia. No mention of this 50MB limit was mentioned at he time of purchase! Any explanation is welcomed. Frustated user.

Posted on Aug 5, 2012 1:57:42 AM PDT
CBRetriever says:
saw this from an amazon official:

The 50 MB limit only applies when using the web browser outside your country of residence. Accessing Amazon or Wikipedia does not count towards the 50 MB limit. There are no limit changes for 3G browsing within your country of residence.

In reply to an earlier post on Aug 5, 2012 2:09:51 AM PDT
F. blanchon says:
Thank you but i doubt this is the reason as i have been using it intensively for 2years in different countries from both hemispheres as i am on a circumnavigation.

Posted on Aug 5, 2012 2:21:51 AM PDT
CBRetriever says:
Maybe they've decided to start cracking down on overuseage? It may be free to you, but it's not free to Amazon. And Amazon has reserved the right, if I'm reading the Terms of Service correctly. Someone posted this over at the UK kindle forum:

It states in the T+C's "Events beyond our reasonable control(such as changes in service or terms by wireless carriers) may impact the terms or circumstances under which we provide you wireless connectivity and may result in a change to these terms or a temporary or permanent modification or loss of wireless connectivity for your Kindle"

And it's not just you, a lot of other people are reporting the same.

In reply to an earlier post on Aug 5, 2012 4:13:24 AM PDT
F. Blanchon, the following is a quote from Will, an Amazon Official:

"Hey everyone,

The 50 MB limit only applies when using the web browser outside your country of residence. Accessing Amazon or Wikipedia does not count towards the 50 MB limit. There are no limit changes for 3G browsing within your country of residence.

Additionally, this does not change the Kindle Touch 3G restrictions. The web browser for Kindle Touch will still only allow access to http://Amazon.com and Wikipedia when connected via 3G.

Hope this helps clarify things."

In reply to an earlier post on Aug 5, 2012 5:11:56 AM PDT
F. blanchon says:
Thank you for your answer. What defines "your country of residence" in our times where lots of people are regularly moving or likes us temporarly living a nomadic life? anyway this would be a new "rule" since as i posted earlier i have not suffered this cut before when using 3g daily in different countries. Am now in Sweden and was there when it first happened last month.

In reply to an earlier post on Aug 5, 2012 5:12:27 AM PDT
3G coverage was intended to be used for buy books and browsing the Amazon store, etc. Amazon never planned on people using the 3G as their entire internet access. Why should Amazon pay for your data usage while surfing?

In reply to an earlier post on Aug 5, 2012 5:13:56 AM PDT
"Country of residence" is usually the billing address of your credit card linked to your account.

Posted on Aug 5, 2012 5:20:20 AM PDT
Or, it's the country you have selected under 'home country'. I too have been using my Kindle overseas exclusively for the last 3 years (with the exception of short holidays and transiting the US). Amazon has kept track of me just fine in terms of home country (US) despite my apparent nomadic behavior!

When I bought my original Kindle (an early K2) I was well aware the verbiage for the 3G was worded as such that it was never a guarantee of free 3G access for the 'experimental' browser forever. When the KTouch came out I was not surprised at all regarding the 3G limits as the browser is more effective. I think the 3G has been a very nice perk and only can be supported so far before it becomes a cost item. 50MB is pretty reasonable for a freebie IMO.

JTG

In reply to an earlier post on Aug 5, 2012 5:44:10 AM PDT
F. blanchon says:
It would have been nice though to see this limitation CLEARLY mentioned on the ad. And even nicer to have the option to pay in order to increase these 50MB. Thank you for your input, JTG.

Posted on Aug 5, 2012 5:56:01 AM PDT
CBRetriever says:
no one has the option of paying for any 3G coverage on any kindle at this time - since amazon is providing the ability to connect via wifi and the newer kindles require one to use wifi for internet activity, that's not likely to change

and according to this:

http://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_kin_200504420_k3hm_int?nodeId=200504420#browsingcountries

there are some countries in which 3G browsing is unavailable (I can't browse the internet on my KK2i in France, but I could in the UK)

In reply to an earlier post on Aug 5, 2012 6:15:20 AM PDT
Last edited by the author on Aug 5, 2012 6:16:17 AM PDT
Cassie Anne says:
When I got my first Kindle, I seem to recall reading that it was a violation of the TOS to use 3G connectivity for anything other than connecting to and downloading from Amazon. This was March 2010, and it looks like the relevant passage has since been changed - assuming I'm even remembering correctly. Not to mention the typical "we can change this agreement at any time without any notice" disclaimer.

It's not surprising at all that Amazon is limiting 3G connectivity outside one's home country.

I'm dismayed at the number of people who seem to think they're entitled to have Amazon provide them with free internet access.

Edited to remove extra words.

In reply to an earlier post on Aug 5, 2012 7:05:34 AM PDT
Last edited by the author on Aug 5, 2012 7:19:18 AM PDT
F. blanchon says:
My Kindle - purshased in March 2010 - came with Bookmarks preinstalled,such as www.nytimes.com, www.news.bbc.co.uk, www.google.com, yahoo, gmail, and many more... even a "Enter URL" option. So it makes hard to believe hat it was a "violation of the TOS to use 3G connectivity for anything other than connecting to or downloading from Amazon". A response from an Amazon official would be welcomed here.

In reply to an earlier post on Aug 5, 2012 7:14:38 AM PDT
To get a response from Amazon, you have to contact Amazon. This is a customer forum that Amazon doesn't monitor.

kindle-feedback@amazon.com

The bookmarks would be for use when using wifi not 3G

In reply to an earlier post on Aug 5, 2012 7:14:54 AM PDT
F. blanchon says:
Addtion - the people who "seem to think they're entitled to have Amazon provide them with free internet access" have been driven to think so by these Bookmarks created by Amazon.

In reply to an earlier post on Aug 5, 2012 7:15:30 AM PDT
Cassie Anne says:
None of the Kindles available in March 2010 had wi-fi connectivity, though. They were only 3G, so it makes sense to me that the conditions of use limited what was "allowed" with 3G.

Wi-fi connectivity changed things - customers weren't surfing on Amazon's dime (as much). Even so, Amazon has limited 3G connectivity on the Touch to Amazon and Wikipedia - I suspect that's to cut down on misuse of the surfing...especially since the Touch's browser is said to be better than that on the KK.

It's all wild speculation on my part though. I could be dead wrong - and completely misremembering the verbiage in the March 2010 TOS. ;-)

Posted on Aug 5, 2012 7:15:41 AM PDT
You can use wifi to surf and use those bookmarks to popular sites--why assume they have anything to do with 3G?

In reply to an earlier post on Aug 5, 2012 7:15:48 AM PDT
You're getting hung up on a side issue.
The point is, Amazon is not going to provide you with a free, worldwide Internet connection. End of story. Nobody here can change that. There's no need to have an "Amazon official" debate this with you.
You thought you saw a good thing, a way to get free Internet anywhere in the world, and apparently for a while you got away with this, but the free ride is over. Nobody thinks you got cheated. Some people may feel that you've been cheating amazon!

In reply to an earlier post on Aug 5, 2012 7:18:39 AM PDT
My Touch did have some bookmarks. If I try to use them when only on 3G, it comes back with an error message. When I'm connected via wifi, no problems because Amazon is not paying for my wifi access to the internet. Having bookmarks does not imply that you should browse the Internet using 3G when Amazon is paying for the 3G access.

In reply to an earlier post on Aug 5, 2012 7:24:33 AM PDT
F. blanchon says:
so why were these bookmarks available when using 3G?

In reply to an earlier post on Aug 5, 2012 7:31:11 AM PDT
Cassie Anne says:
You have a Kindle Keyboard, right? You probably ~will~ be able do more surfing when you're in your home country.

Amazon has simply changed their policy regarding internet access outside one's home country, or begun enforcing their existing policy. The TOS give them the right to do so.

In reply to an earlier post on Aug 5, 2012 7:37:16 AM PDT
CBRetriever says:
Meya posted an official response

and I excerpted it in an earlier post of mine

In reply to an earlier post on Aug 5, 2012 7:38:57 AM PDT
Last edited by the author on Aug 5, 2012 7:39:43 AM PDT
CBRetriever says:
and Cassie, I have a Kindle Keyboard 2nd Gen International and I cannot surf the web in my home country of France - Amazon knew I lived in France sent they sent it to me there

http://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_kin_200504420_k3hm_int?nodeId=200504420#browsingcountries

there are some countries in which 3G browsing is unavailable (I can't browse the internet on my KK2i in France, but I could in the UK)

In reply to an earlier post on Aug 5, 2012 8:06:47 AM PDT
The bookmarks are part of the browser and are not dependant on how you connect to the Internet. You are grasping at straws here. Accept what is and get on with your life.

Posted on Aug 5, 2012 8:21:21 AM PDT
Beth Sexton says:
According to the Terms of Service listed here.

http://www.amazon.com/gp/help/customer/display.html/?&nodeId=200506200

"Amendment. We may amend any of the terms of this Agreement in our sole discretion by posting the revised terms on the Kindle Store or the Amazon.com website. Your continued use of the Kindle, Digital Content, Service, or Software after the effective date of any such amendment constitutes your agreement to be bound by such amendment."

So, Amazon can change the terms anytime they want to anything they want.

You can either accept it or close your account and lose all your digital content.
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Discussion in:  Kindle forum
Participants:  17
Total posts:  47
Initial post:  Aug 5, 2012
Latest post:  Jun 28, 2014

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