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Kindle Fire HDX Dropping WiFi

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Initial post: Nov 5, 2013 10:36:56 AM PST
T. Clark says:
Has anyone had issues with a Fire tablet losing wifi during video playback?

My home connection is pretty good, usually 30+ Mbps (Verizon FIOS) and I have a bridge setup to cover the downstairs. I do frequent testing of the network and it is really strong. I don't have any trouble with other devices.

Last night while streaming SOA from Amazon I got repeated downgrades from HD to SD and pauses. I even got several error messages that connection was lost. Devices all around (two iPhones) still had connections.


In reply to an earlier post on Nov 5, 2013 10:48:14 AM PST
deannah says:
Could it be that Amazon is having problems? I lost my connection today while streaming a video from Amazon. This was on my computer, not the Kindle.

Posted on Nov 5, 2013 10:50:33 AM PST
Roxy Drew says:
Probably like cable that drops every blue moon.

In reply to an earlier post on Nov 5, 2013 10:52:28 AM PST
T. Clark says:
This is a good question.

In reply to an earlier post on Nov 5, 2013 10:54:34 AM PST
T. Clark says:
I would have to lean towards it not being my home network. Having Verizon FIOS, a "low" speed for me is greater than most speeds offered by cable. Slow is less than 20Mbps. I consistently get 30 - 50 Mbps wireless. Pings are good at around 15.

What is weird is I remember having this issue with the first Fire. I am just hoping it isn't a frequent thing as the main thing I have my Fire for is watching/streaming movies/TV Shows.

In reply to an earlier post on Nov 5, 2013 10:54:55 AM PST
Have you reset your router and then rebooted the Fire?

In reply to an earlier post on Nov 5, 2013 11:01:24 AM PST
T. Clark says:
I recently had to do a FULL reset of my home router and have a new IP assigned. I did log into/out of wifi on the Fire to get the Fire to grab the closest router.

As long as no one is having any major issues with the Fire HD or Fire HDX I will chalk it up to not normal. I wasn't sure if anyone here was aware of this being a more broad issue.

In reply to an earlier post on Nov 5, 2013 11:04:32 AM PST
How recently did you reset the router and reboot the Fire?

In reply to an earlier post on Nov 5, 2013 11:18:49 AM PST
T. Clark says:
Last week. Router lost IP & had to have full reset pushed from Verizon. Network has been awesome since doing this.

In reply to an earlier post on Nov 5, 2013 11:27:38 AM PST
And immediately after, you rebooted the Fire and had the same problem right away?

Posted on Nov 5, 2013 11:30:54 AM PST
T. Clark says:
The Fire didn't exist on the network before the recent reset/reboot. I received the Fire HDX after the recent router fix.

In reply to an earlier post on Nov 5, 2013 11:34:03 AM PST
Then reset the router and reboot the Fire.

In reply to an earlier post on Nov 5, 2013 11:45:45 AM PST
T. Clark says:
I will try this but a bit perplexed as the Fire started it's life on a fresh router.

Posted on Nov 22, 2013 12:48:53 PM PST
Last edited by the author on Nov 22, 2013 12:50:43 PM PST
Adam B. Gunn says:
this is happening to me like every other time I use the kindle hdx for more than an hour.. the wifi just stops working and I get a message "device not connected to a network".. I have full signal and my phone surfs the web on wifi just fine right next to the kindle, so I switch to airplane mode then back and it works... until it happens again. Kind of annoying. I wonder if a FW update can fix this?

I should mention, my HD never ever did this. I like the HDX a lot though and am happy with it but I hope this "bug" gets fixed.

In reply to an earlier post on Nov 22, 2013 12:56:38 PM PST
Rogue says:
I would try a router reset which can clear up connection glitches ,even though your phone is working fine. Simply unplug your router for a minute, don't just turn it off. Then plug it back in and allow it to reboot. At the same time reboot your HDX. Connect your charger and have at least a 50% charge. Hole the power button in for a full 20 seconds ignoring any Power Off messages. After 20 seconds release the button and the Kindle Fire logo will appear and it will reboot.

Posted on Nov 22, 2013 3:16:15 PM PST
Last edited by the author on Nov 22, 2013 3:16:43 PM PST
T. Clark says:
With all due respect, this is not a router issue. It is a hardware issue. I have had iOS, Amazon, Android devices on this network for a year and NONE except for the HDX has this issue.

Adam B., one thing I did that helps is if you long-press (hold your finger on the network name you are connected to) you will get an option for Advanced Settings. Select that then scroll down until you see the box for advance options.. select that box.. (AMAZON DOES NOT make doing this easy or intuitive).. then scroll down more with the now un-hidden options.. until you see IP Settings.. change that from DHCP to Static.

It's like burning the bushes in Legend of Zelda to get the settings you want.. :)

This has helped me. I still have the issue but less frequent.

Posted on Nov 22, 2013 3:22:08 PM PST
T. Clark says:
I have also had success force-quitting the video app then starting the app again.

Posted on Nov 27, 2013 1:56:50 PM PST
My kindle fire hdx drops the internet all the time since it did an update. Worked great the 1st few days and now I have to reboot the WiFi all the time. Don't know if an application is interfering, the update, display time out or what. Tried multiple things and only restarting the WiFi on the kindle works. Sadly it only works a short time before it goes out again. Well the WiFi says it is connected, but no internet either way.

Posted on Nov 27, 2013 6:11:22 PM PST
T. Clark says:
The Static IP change I made started giving me trouble. Had to go back to dynamic on tablet.

Posted on Nov 27, 2013 6:20:22 PM PST
Cyndie says:
I think mine is doing the same thing. I noticed my email would stop syncing so I contacted May Day (but wasn't able to connect until I turned Airplane Mode on and off which magically got the email syncing again) and she told me to Force Stop the email app when this happened. Well, you shouldn't have to Force Stop an app umpteen times a day so I wasn't thrilled with that response. So now when I notice its not syncing my mail, if I toggle Airplane mode on and off, then it does.

Likewise today I tried to search for a video on the v-tube app and it just kept loading so I toggled Airplane mode again and then it worked. So, I think mine is dropping the wireless even though it shows I'm connected and my laptop and phone are connected and working fine.

In reply to an earlier post on Nov 27, 2013 11:26:31 PM PST
C. moores says:
I have also noticed wi fi drops out a lot and i usually reboot and it's ok. Didn't think to try switching to airplane mode and back. Think I will check with mayday.I love the HDX but I hope it's not a problem that will get worse

Posted on Dec 1, 2013 12:59:59 PM PST
A. P. Malkin says:
I have two kindles. One is the 7" HD model which works perfectly all the time. The new HDX 8.9" loses WiFi connections all the time. No other phones or laptops suffer this issue with my router. I suspect the HDX has either a software issue or hardware fault that Amazon are not yet owning up to. Watch this space. The more there are the more these issues will force their hand. It's a shame that companies now try to divide and conquer rather than own the problem.

Posted on Dec 1, 2013 2:02:20 PM PST
Kiwon Suh says:
I have the new 7" HDX and am too experiencing the wifi dropping issues. I have tried using the static IP via the router, power cycling the router and the kindle at the same time, as well as resetting the the HDX to factory settings with no luck. I finally called Amazon customer service today and they escalated me a senior advisor who made sure to make a ticket for the "Wireless" software team for the Kindle HDX to see if they were working on something already. It sounds like it's a small percentage of people experiencing this issue. The senior advisor assured me to give me a call back in the coming days to follow up with me. I will try to post more as soon as I find out more about what Amazon will do for me.

Posted on Dec 2, 2013 8:43:33 PM PST
Walle C says:
I'm have the same issue as everyone else. Wifi would work a few minutes but it will drop suddenly. The annoying part is that my other devices in the apartment laptop,phone, and ipad don't drop. I've tired static IP, which seems to work sporadically.

Posted on Dec 2, 2013 9:11:41 PM PST
Bryan says:
Hi,I had the same problem with my Kindle Fire HD 2013,after many days of research I found the solution.
You will have to configurate your router signal.WiFi can be of different types: N(fastest) G(54mbits/sec) or B(11mbits/sec)

I dont know why kindle fire devices seem to have problem with some routers on N signal.Most routers come configured on automatic,or the three signals(BGN).What you have to do is enter to your router configuration and change that signal to G,this won't affect you at least you have a connection over the 54mbits/sec.

This worked for me and I hope it works for you guys too.God bless you and sorry if I committed some errors,English is not my native language. ;)
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Discussion in:  Kindle forum
Participants:  222
Total posts:  1748
Initial post:  Nov 5, 2013
Latest post:  1 day ago

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