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Manage Your Kindle

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Showing 1-14 of 14 posts in this discussion
Initial post: Feb 6, 2013 5:28:49 PM PST
Dream Reader says:
Why can't I "Manage my Kindle" from my computer or send them an email or even chat with them regarding anything to do with my Kindle? It just won't connect. I can order books but nothing else.

In reply to an earlier post on Feb 6, 2013 5:51:31 PM PST
If you can buy e-books, you obviously are connected.

In reply to an earlier post on Feb 6, 2013 5:58:14 PM PST
you are doing something wrong...what are you doing?

In reply to an earlier post on Feb 6, 2013 6:00:19 PM PST
The Artist says:
Who is "them"? If you want to contact Kindle customer service, click on the Help link at the top of this page, then click on the yellow Contact Us button.

In reply to an earlier post on Feb 6, 2013 6:08:54 PM PST
*nospin* says:
Check that you are logged into the correct account and see if your books are here

Posted on Feb 6, 2013 6:14:56 PM PST
Dream Reader says:
When I click on "Manage Your Kindle" it just keeps saying its loading. The same thing when I try to email customer service or even chat, it just keeps loading and never connects. But every other option will work including ordering books. I'm not savvy enough to figure out if something needs to be set differently on my computer.

In reply to an earlier post on Feb 6, 2013 6:19:22 PM PST
*nospin* says:
It takes a while for myk to load.

Try a different browser if you can.

In reply to an earlier post on Feb 6, 2013 6:32:09 PM PST
The Artist says:
If a different browser doesn't work, you can call Amazon:

U.S. and Canada: 1-866-216-1072
Spanish Support: 866-749-7538
International: 1-206-266-2992

In reply to an earlier post on Feb 6, 2013 6:37:51 PM PST
Dream Reader says:
Thank You!!!!!

Posted on Feb 7, 2013 4:07:42 AM PST
Internet Explorer is frequently buggy on Amazon's website. Chrome works much better for me. Others recommend Firefox but some have complained about problems with it as well. Since I don't use Firefox, I can't offer insight as to how well it works.

In reply to an earlier post on Feb 7, 2013 4:16:40 AM PST
Sarida says:
I use FireFox and have the same problem. I have to refresh the page several times, but they eventually show up.

In reply to an earlier post on Mar 23, 2013 11:51:24 AM PDT
I have the same problem.....did you ever solve yours? How?

Posted on May 29, 2013 7:45:38 PM PDT
ebdc says:
Same thing just started happening for me, but only in Chrome. I didn't change any settings, and I can log in to Amazon just fine, it's only "Manage Your Kindle" that has suddenly stopped working. When I click "sign in using our secure server" it just opens that same login screen (with cached password) over and over. Re-entering the password didn't make a difference. Logging out of Amazon itself and back in didn't make a difference. Trying to change my password got as far as entering my e-mail address and the CAPTCHA, but submitting the CAPTCHA just kept bringing up another CAPTCHA (over and over again).

Switching from Chrome to Firefox worked, so it's something to do with Chrome, not my account.

In reply to an earlier post on May 29, 2013 8:02:44 PM PDT
I use Firefox. I've never had the problem on Amazon, but I do on ebay. I'm fairly sure it's to do with a glitch in cookie-handling (which is why it's variable what browser it's on and can be fixed by switching browsers). Usually I close down the site and leave it for 24 hours, which makes the cookie lapse. But it's also fixable by logging out (even if it appears that you can't log in), shutting down the browser completely (and making sure it's not still running at all in Task Manager), restarting the computer, and then logging back in again.

Tedious, I know.
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Discussion in:  Kindle forum
Participants:  10
Total posts:  14
Initial post:  Feb 6, 2013
Latest post:  May 29, 2013

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