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Customer Discussions > Kindle forum

My Kindle Fire HD died, and now it won't charge or turn on

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Showing 1-23 of 23 posts in this discussion
Initial post: Jul 19, 2013 2:37:05 PM PDT
Melanie says:
I have had this Kindle since Christmas and never had a problem with it till it ran out of battery life and now it won't charge or obviously turn on. I have searched the internet, but I can't figure out what to do.

In reply to an earlier post on Jul 19, 2013 2:44:49 PM PDT
Artist says:
Your Kindle is still under warranty, so you should contact customers service by clicking on the Help link at the top of this page, then click on the yellow Contact Us button on the right side of that page. Choose phone or chat for best results.

Posted on Jul 19, 2013 3:38:14 PM PDT
A. Sisk says:
How long did you try to let it charge?

Posted on Jul 19, 2013 3:57:47 PM PDT
mY kINDLE fIRE hd IS BRAND NEW AND AFTER CHAGING IT, I Can not make it turn on. I finally found a web site that shouwed the sid button to press, NOTHING........happened. I am about to booh ! Please help !

In reply to an earlier post on Jul 19, 2013 4:21:54 PM PDT
Artist says:
Kindle customer service is available to help you 24/7. Click on the Help link at the top of this page, then on the yellow Contact Us button on the right side of that page. Choose the phone or chat option for best service.

Posted on Jul 19, 2013 4:49:47 PM PDT
margkel says:
This has happened to me multiple times and it's an easy fix, just slide your on switch to the right and hold for about one minute, be patient...and WALA it will reboot! I hope this works for you.

In reply to an earlier post on Jul 19, 2013 4:53:53 PM PDT
margkel says:
Hi Senior Citizen, hold the switch button for about a patient it will reboot.

In reply to an earlier post on Nov 3, 2013 9:21:20 PM PST
PlateauEast says:
It works..........Thanks!

Posted on Dec 13, 2013 10:43:42 PM PST
kennedyayers says:
my kindel fire hd's been dead for about a month ive been trying to charge it and nothings worked and i just got it in march

Posted on Dec 20, 2013 8:18:28 PM PST
babygirl357 says:
My kindle died after freezing on a game, we couldn't turn it off so I just let the battery run out and now it won't turn on or charge. It's been two days and I think it's r.i.p kindle I sure hope the team at amazon can help me. This is not the first issue I had with a kindle the first one wouldnt hold a charge a I called amazon and like magic they replaced it and I sent the other one back. Wish me luck! Can you imagine a house of three kids and one un able to use the kindle. Happy holidays every one.

In reply to an earlier post on Dec 20, 2013 8:31:57 PM PST
MikeJW says:
Allowing the battery run out is a bad idea. That might be why you cannot get it to charge.

Posted on Mar 6, 2014 11:55:02 PM PST
[Deleted by the author on Mar 6, 2014 11:55:50 PM PST]

In reply to an earlier post on May 1, 2014 11:36:53 PM PDT
Sbarker says:
Excellent advise mine now works again thank you xx

Posted on Aug 22, 2014 2:46:29 AM PDT
Radiojock says:
I have got two of these. One of them seemingly died last week and I panicked! Now the other one is doing the same. Have we had an update the Kindles didn't like?

Posted on Oct 10, 2014 4:22:25 PM PDT
Devin Bobby says:
I have a kindle fire hd that has been through hell and back with me. I bricked it a few months ago by trying to install a custom recovery. so i ordered a fastboot cable and got the thing working again. just a few days ago i let my little sister use it and when i came into her room to take it back from her it was dead. so i went in my room, plugged it into my usual charger then it popped up showing it was charging and then went black. when i unplug the charger it will show that it needs to be charged. but when i plug it into charge it will jus go black again.

In reply to an earlier post on Oct 10, 2014 4:26:57 PM PDT
Jazzy_Jeff says:

In reply to an earlier post on Oct 10, 2014 8:41:35 PM PDT
Radiojock says:
Devin, if you haven't tried it already, plug it in and just leave it charging. 30 minutes-+ later, go and see if the screen comes back.

On one of mine, now, if I'm playing a game, the KFHD can go black in the middle of a game run, which is a right hassle! I used to get the little pop-up requesting a charge when the battery got down to 15%. That only happens now when I'm reading - not playing. I still imagine some update has changed something...I can't put this down to anything else.

Posted on Oct 10, 2014 9:29:41 PM PDT
pjf says:
Devin, it also might be the charger. If you have another kindle or USB charger, you might try that. It might not charge as fast as a Fire charger, but any kindle charger will work on the fire. Probably any USB charger. Leave it charging 24 hours, then try a hard reboot -- hold the on button 30 seconds or so. If that fails, then try customer support. We're just customers here.

Posted on Oct 16, 2014 9:36:05 PM PDT
Cheryl says:
I've had my Kindle Fire for 2.5 years and I think the port is screwed up. I have to hold the cord a certain way into the port. Have tried different charger and same issue. Battery won't charge either. I had brain surgery 10 months ago and have spent a lot of time in bed or a recliner due to pain. I read a lot and can't watch tv due to noise level. I am sad as I can't afford another Kindle.

Posted on Oct 18, 2014 10:03:30 AM PDT
Radiojock says:
I wish I could send you a spare, Cheryl. Meanwhile, do check, (if you haven't already) to ensure your cables are in good nick. That can cause trouble with a poor connection.

In reply to an earlier post on Oct 18, 2014 4:11:44 PM PDT
Cheryl says:
Thank you Radiojock. Amazon is sending me a new charger. I have a friend who works on computers who is going to take a look at it next weekend.
Hopefully it will be fixed, otherwise I guess that will be my Christmas present. :)

Posted on Feb 14, 2016 2:00:52 PM PST
my kindle just randomly died because it was at 1% BUT it was charging and my kindle has been losing battery even while it was charging. I'm only 12 and it really upsets me....... I am losing losing faith in my kindle because I have been in trying to reboot it for like2 hours. PLEASE HELP ME!!!

Posted on Jun 24, 2016 8:19:42 AM PDT
Kindle Fire HD was at about 70% charge, screen flashed to black and came back, then to complete black screen. it's been on the charger over night and i have tried holding in the power button for 30 seconds several times. I don't know if its on or off now, so i can't perform a reset. Any suggestions or experience with this?
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Discussion in:  Kindle forum
Participants:  18
Total posts:  23
Initial post:  Jul 19, 2013
Latest post:  6 days ago

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