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kindle won't stay charged


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Showing 1-20 of 20 posts in this discussion
Initial post: Jul 1, 2013 9:45:39 AM PDT
Cece says:
Suddenly my Kindle won't stay charged, I've tried another charger I had lying around the house. They work for a period of thime. The knidle works fine..... Any suggestions???

In reply to an earlier post on Jul 1, 2013 9:46:33 AM PDT
Jazzy_Jeff says:
It always helps to tell us which Kindle you have.

In reply to an earlier post on Jul 1, 2013 9:46:36 AM PDT
Cece,

To contact Customer Support:

https://www.amazon.com/gp/help/contact-us/kindle-help.html

Don't use the email option, but use the Phone/Call Back option (if available from your location) or the Chat option. By using the Phone/Call back option, after you send your phone number in, an Amazon Representative will call you back in a minute or two, sometimes sooner.

In reply to an earlier post on Jul 1, 2013 10:07:32 AM PDT
S. Carter says:
I have the Kindle Fire and it just started doing this as well, and of course my warranty recently went out. I was unable to renew it because Geek Squad (Best Buy) wanted close to $100.00 and in my mind that could be used towards purchasing a new Kindle...I just didn't plan on having to buy one so soon.

Posted on Jul 1, 2013 10:18:57 AM PDT
Last edited by the author on Jul 1, 2013 10:22:15 AM PDT
K. Rowley says:
I had/have a Kindle Keyboard that had a battery issue where it wouldn't stay charged long... Turned out to be an indexing issue - that and the fact I had over 1,000+ books / samples on it... Did a factory reset and wiped out everything from the device. That fixed my battery problem.

But before doing a factory reset, try doing a hard reset - hold down the power button for 30 seconds and then release.. If you have a e-ink device, wait and let the device fully reboot (it can take a few minutes) - with a Fire tablet, wait a minute or so and then turn the device back on. That sometimes will fix a battery charging isssue...

Help > Kindle Support > Kindle Fire HD 8.9" Help > Troubleshooting Kindle Fire HD 8.9" > Battery Won't Stay Charged
http://www.amazon.com/gp/help/customer/display.html?nodeId=201177800

In reply to an earlier post on Jul 1, 2013 10:21:11 AM PDT
Ditto what K.R. said. Try a hard reboot first--the 30 second power button hold. If you still have problems, the factory reset has given many a Kindle a new lease on life.

Posted on Jul 31, 2013 8:31:31 PM PDT
Karen M says:
The hard reboot worked! YAY..Thanks

Posted on Aug 1, 2014 4:44:55 PM PDT
I also have a kindle fire and the hard reboot has not worked. Will need to do a factory reset.... Not very excited let's hope this works..... Any ideas on what to do next if it does not work?

In reply to an earlier post on Aug 1, 2014 4:56:07 PM PDT
I would contact Kindle support before doing a factory reset. They may have other ideas. Click on help found at the top and bottom of all Amazon pages. Follow the prompts to customer service. Do not email - call them, have Amazon call you or use the chat.

In reply to an earlier post on Dec 23, 2014 7:47:22 AM PST
Yes, happened to me. I read how to fix it. Hold the power button down for 30 seconds, called a hard shut down. Leave it off for 10 mins and start it back up. Should be fine

Posted on Jan 20, 2015 12:06:36 PM PST
N. Griggs says:
How long should a charge last? I have a new Kindle Fire, and I charge the battery to 100% and I don't get much use out of the device until it needs to be charged again. This is my only complaint, but it's a serious one.

In reply to an earlier post on Jan 20, 2015 1:31:48 PM PST
Mayfayre says:
How many days is the charge lasting, and do you leave the wireless function turned on when not using it?

In reply to an earlier post on Jan 20, 2015 2:50:40 PM PST
N. Griggs says:
I don't use the device much, and it's a good thing because the charge goes down very quickly. I don't turn the WiFi off when I'm not using the kindle.

In reply to an earlier post on Jan 20, 2015 3:21:22 PM PST
Lplady says:
My Kindle Fires (the original and the HDX from last year) both need to be recharged daily. My e-ink kindle keyboard and paperwhite get charged weekly. My laptop every two hours. My cell phone daily.

In reply to an earlier post on Jan 20, 2015 4:00:34 PM PST
Jazzy_Jeff says:
How quickly does it go down?

In reply to an earlier post on Jan 20, 2015 4:03:50 PM PST
N. Griggs says:
I suppose mine is okay based on your experience. I have to charge my kindle fire daily, too.

In reply to an earlier post on Jan 20, 2015 4:05:30 PM PST
N. Griggs says:
It has to be charged daily with minimal use. I guess I'll have to get used to it.

In reply to an earlier post on Jan 20, 2015 4:05:57 PM PST
Jazzy_Jeff says:
That is normal for tablets. I use a Dell Venue 8 Android tablet and it has to be charged daily. I do use it quite a bit during the day though.

Posted on Jan 21, 2015 3:19:36 PM PST
R. Canning says:
I have 2 Fires in the house. One loses 15% of the charge per hour when not in use. The other could sit unused for days and still hold 60% of the charge. I have done the troubleshooting and it remains a mystery as to why.

Posted on Jun 23, 2015 7:42:02 PM PDT
Jenny says:
My kindle won't charge when I have it laying down but when I have it sitting up it does charge. I already tried the 30 seconds thing but it still won't work. It's getting really annoying and I really want to fix it. Please help me!!!
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This discussion

Discussion in:  Kindle forum
Participants:  15
Total posts:  20
Initial post:  Jul 1, 2013
Latest post:  8 days ago

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