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My KindelFire will not charge. I bought a new charger but I feel that the charging port is worn out already and it doesn't connect right. What can I do about it?


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Initial post: Jan 1, 2014 5:49:46 PM PST
The charging port on my Kindel is worn out and will not charge unless I hold the chager in just the right postion. My Kindel isn't even 3 years old I will NOT buy another!

In reply to an earlier post on Jan 1, 2014 5:56:59 PM PST
Some 1st Gen Fires had a known issue with the charging port becoming loose. Amazon has been replacing them, basically adding 3 months to the warranty. Those that are past the 15 months mark aren't being replaced, according to posts made here by other customers.

Amazon will sometimes offer a discount on a replacement.

However, any cell phone repair or computer repair shop should be able to help you. If the USB port is not damaged (only loose), all they have to do is open the Fire and re-solder the USB port. It's a repair that should cost around $40. I would recommend taking it to a shop that specializes in this type of repair and not a store such as Best Buy. They generally have no clue about Kindles.

There are also people offering this type of repair service on eBay for around $25-$35 dollars. Just search for "Kindle Fire repair".

Click on the big orange 'CONTACT US' button to the right or use this link:
https://www.amazon.com/gp/help/contact-us/kindle-help.html
You may have to sign in. I recommend you use the PHONE or CHAT options.
Do NOT use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

Here are the eBay auctions for repair services that are getting good reviews for repairing Kindles.

http://www.ebay.com/itm/171078978845

http://www.ebay.com/itm/181200414181

http://www.ebay.com/itm/221253049436

Here are some YouTube videos of people doing their own repairs:

http://www.youtube.com/watch?v=1YNo1-2NOSM

http://www.youtube.com/watch?v=ohP03SzAjfg

http://www.youtube.com/watch?v=btuNd_xiM9A

Posted on Jan 1, 2014 6:15:27 PM PST
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Discussion in:  Kindle forum
Participants:  3
Total posts:  3
Initial post:  Jan 1, 2014
Latest post:  Jan 1, 2014

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