Customer Discussions > Kindle forum

Can't download a book to my replacement kindle....only repurchase


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Showing 1-7 of 7 posts in this discussion
Initial post: Aug 6, 2014 5:35:13 PM PDT
[Deleted by the author on Aug 6, 2014 6:10:08 PM PDT]

In reply to an earlier post on Aug 6, 2014 5:37:56 PM PDT
Sarida says:
Okay...just to be clear....(please be patient with me)

1. Did you go to your "Manage Your Content and Devices" page and find the book you wanted to download?

2. At that point, it would NOT let you redownload it to your new Kindle? Correct?

3. Have you tried to access your Cloud from the new Kindle?

4. Which Kindle is not working?

5. Are you SURE you registered it to the right account?

In reply to an earlier post on Aug 6, 2014 5:43:30 PM PDT
loriltx says:
You're jumping to an erroneous conclusion. I download books to different kindles all the time. Are you sure the kindle is registered to the account your are attempting to download from? Is the book by chance already downloaded to 6 other devices/apps? If the kindle is registered to the right account and if the book is not already downloaded to the maximum number of devices/apps, you should contact customer service.

In reply to an earlier post on Aug 6, 2014 5:50:07 PM PDT
Jazzy_Jeff says:
The books are available. Sounds like user error. Contact customer service so they can help you.

Posted on Aug 6, 2014 6:26:46 PM PDT
loriltx says:
Op deleted message. She must have discovered the user error.

In reply to an earlier post on Aug 6, 2014 6:33:07 PM PDT
and without a thank you either!!!

Posted on Aug 6, 2014 8:03:19 PM PDT
Sarida says:
Does that mean we were helpful? No?
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This discussion

Discussion in:  Kindle forum
Participants:  5
Total posts:  7
Initial post:  Aug 6, 2014
Latest post:  Aug 6, 2014

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