Customer Discussions > Kindle forum

Blank calendar icon on carousel

Sort: Oldest first | Newest first
Showing 1-24 of 24 posts in this discussion
Initial post: May 9, 2013 8:29:56 AM PDT
Last edited by the author on Jul 1, 2013 2:41:25 PM PDT
Netlink says:
I have a brand new Kindle Fire HD 8.9 32gb, and the calendar icon on the carousel keeps turning gray (blank). I've reset my tablet to factory defaults numerous times; however, this only helps for a short while. Within a week the calendar icon turns blank on the carousel. I've spoken with Customer Service several times...and as of today - they've been no help. Is anyone else experiencing this problem?

Posted on May 24, 2013 6:53:57 PM PDT
rahul modi says:
I am experiencing the exact same problem.. is there a solution for the same

Posted on May 25, 2013 5:19:36 AM PDT
Netlink says:
I spoke with Amazon Customer Service a couple more times about this issue; however, they were absolutely no (zero) help. I am a bit surprised that no one from Amazon has made an attempt to solve this up until now - I've had a very high opinion of Amazon support services. For a brand new tablet - this should not be happening. Sorry I don't have better news.

Posted on Jun 8, 2013 1:35:23 AM PDT
The same is happening to me, I can't keep reading back to factory settings, the email takes ages to set up. I hope a solution comes up soon?

Posted on Jun 15, 2013 5:31:19 PM PDT
Netlink says:
I reset my Fire HD 8.9" tablet back to factory defaults just prior to the 8.4.1 update. This restored the calendar icon back to full color in the carousel. Well...within a few days after I received the 8.4.3 update - the calendar icon reverted back to solid gray (blank). It's obvious to me there is some type of software bug in the operating system. Although Amazon's competitors (Apple, Microsoft, Google, Samsung, etc...) aren't perfect, I dare say they'd fix a bug this visible and irritating. I'm now convinced that Amazon doesn't give a rip about producing a bug-free software product. This blank icon issue has been reported for a very long period of time...and unfortunately, it's still showing up in new Fire HD 8.9" tablets.

Posted on Jun 15, 2013 5:33:27 PM PDT
Just Peachy says:
Could there be some app that is causing this problem?

Posted on Jun 15, 2013 5:56:38 PM PDT
Netlink says:
Anything is possible regarding this blank icon issue. However, I've spoken to Amazon Customer Service on numerous occasions regarding this problem - and if you read through the forum blog'll see that others have contacted them as well. This type of bug has to be researched, tested and corrected by Amazon Software Engineers. I've been in and around technology for a very long period of time...and in my somewhat educated opinion - this is a software bug.

Posted on Jun 29, 2013 8:25:13 AM PDT
Netlink says:
**Update June 29, 2013** I've reset my Kindle Fire HD 8.9" tablet 3 times since my last posting, and in each case my Calendar icon becomes solid gray in color (blank) within a few days. Is there any forum moderator out there who can respond to this issue (Amazon Customer Service has been no help)?

Posted on Jul 13, 2013 8:40:30 AM PDT
[Deleted by the author on Jul 13, 2013 8:45:31 AM PDT]

Posted on Jul 13, 2013 8:43:52 AM PDT
Here is the Alan`s solution :

Posted on Jul 31, 2013 6:28:40 AM PDT
Netlink says:
Sorry, but Alan's solution doesn't work with new Kindle Fire HD 8.9" 32gb tablets. None of the solutions listed above fix the blank icon problem for the tablet I just mentioned.

Posted on Aug 24, 2013 6:28:31 PM PDT
Sunshine77 says:
Same issue here. I have only had my Kindle Fire 45 days. The calendar app in the carousel just turned gray a few days ago. Until this issue everything worked perfectly.

Posted on Sep 16, 2013 12:00:31 PM PDT
Heather says:
Looks like I'm having the same problem on my kindlefire HD I've had it since Xmas and just now my calender icon is grey very annoying maybe be we just need a bug fix update Soon . I've done everything suggested but nothing works so I hope this forum is monitored and our kindled are fixed asap .

Posted on Nov 19, 2013 4:57:15 PM PST
I just had this same thing start today on my HD 8.9. I have tried everything except for a factory reset. I was wondering if someone has found another solution before I do something that drastic.

Posted on Jan 13, 2014 2:25:42 AM PST
Lee Ann says:
One of the other people on this forum wrote the following steps that work great! To restore your cover art:

1. Restart the device - hold the power button until it asks you to Shut Down and select Shut Down. Turn it back on. That may clear up the problem. If not:

2. Clear App Data for the Launcher and the Kindle app:
*Tap on Settings (round gear icon)
*Tap on Applications
*Tap on All Applications
*Tap on Launcher and then "Clear Data"

**Return to the previous screen.

*Tap on Amazon Kindle and then "Clear Data"

It may take a few minutes for all of your books to reappear. Despite the warnings you WILL NOT lose your books by doing this.

Posted on Feb 27, 2014 9:29:18 PM PST
Last edited by the author on Feb 27, 2014 9:32:24 PM PST
Metatron says:
The Calendar Icon was greyed out on my Kindle 8.9 and none of the previous suggestions works.

Not syncing.
Not turning the Kindle off via the power button for 20 seconds and turning it back on.
Not going ''swiping down'' going to More/Applications/Installed Applications and THEN... going to ''Appstore'' and forcing it to stop CLEARING the data and going back to the homescreen.

They suggested I deregister my Kindle, but if you do that you are going to have to download all your apps from the cloud I think with possible data loss.

When I read that was what was going to happen via the popup as I went to deregister I stopped and told them no because it clearly states there could be data loss and and will have to redownload
your apps from the cloud.

What worked for me, getting that Calendar app to show up again was the next suggestion from a ''Kindle Specialist''.

He basically told me to follow the directions in the previous post above, but FORCE STOP ''Launcher'' instead and clear the data and... sure enough it was there.

I reccomend if you try this you remove the blank Icon from the Carousel first.

You will have to reapply your time zone setting and get that introduction to Kindle again but it worked.

None of my app data seems to have been lost.

Hope this helped someone.

Posted on Feb 27, 2014 9:31:41 PM PST
Metatron says:
By the way. I think this bug surfaced when the latest Kindle software update was updated two days ago on the 25th of February.

In reply to an earlier post on Mar 1, 2014 12:52:41 AM PST
catwoman says:
Hello just realised calender icon blank on my carosel, but app is still there, if I tap blank square. Also calender app is visible when I tap app's. Thanks for your input, thought it was just my Kindle.

Posted on Mar 5, 2014 4:24:26 PM PST
EJ Honda says:
This issue impacts Kindle HDX, too. Disappointing that there isn't more solid info from Amazon on how to fix it or if they are working on a fix.

In reply to an earlier post on Mar 5, 2014 5:24:43 PM PST
catwoman says:
Hello, my calender icon returned the next day! Like to see the date on carosel, plus was not impressed by a calender app, that I had downloaded, since deleted.

Posted on Jun 2, 2014 10:45:59 AM PDT
amazonian says:
I turned on my Kindle Fire HD this AM with same blank calendar app on carousel. (Did we have an update last night?) I called Kindle help, and the second (higher up) tech asked for the app version and then informed me this is a widespread problem and they would contact me re an update (whenever that will be). In the meantime, I wish they'd put the date next to the time on future updates.

Posted on Jun 7, 2014 3:26:22 AM PDT
Alan Bowser says:
The icons on my Kindle Fire HE are grayed out too.
I've tried all the Forum fixes and none work.
This makes the Kindle useless.
And tech support is defensive and unable to help.
Would not recommend this device to anybody.

In reply to an earlier post on Jun 7, 2014 7:35:19 AM PDT
amazonian says:
When I called tech support, the rep was very thorough and was obviously checking with others about this issue, and he finally told me they were well aware of the problem. Then 2 days later my calendar app was no longer grayed out. I suspect this will be remedied because it's a widespread problem. Meanwhile, I experienced an "update" yesterday (6-6-14), which changed the email app and who knows what else.

Posted on Jun 25, 2014 7:13:10 PM PDT
Last edited by the author on Jun 25, 2014 7:13:42 PM PDT
Moose5061 says:
This is also happening to me, I have tried the fixes others have suggested and could not fix the problem.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

Discussion Replies Latest Post
News: Kindle for iOS Software Update 4.6
0 11 days ago
Simon & Schuster Agreement
0 Oct 20, 2014
Have a Kindle Question?
0 Sep 12, 2012
RAoK 79/80 - Tis the Season, and the end of the year! 1311 37 seconds ago
My Kindle Shut Down and Won't Start 61 1 minute ago
Charging port for Kindle Fire 323 3 minutes ago
Fire HDX 7 Update - 4.1.1 1424 5 minutes ago
Reset to factory default Basic $79 Kindle. 48 7 minutes ago
Amazon hacked?? Copy of my email.... 69 15 minutes ago
Amazon Echo (no invite questions) 708 16 minutes ago
Amazon Echo 853 16 minutes ago
KINDLE KITCHEN #4: Home of Family, Friends and Good Food! 6765 16 minutes ago

This discussion

Discussion in:  Kindle forum
Participants:  15
Total posts:  24
Initial post:  May 9, 2013
Latest post:  Jun 25, 2014

New! Receive e-mail when new posts are made.
Tracked by 9 customers

Search Customer Discussions